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Customer Returns Representative Jobs in Trenton, NJ

Greene Tweed

Customer Service Representative

Lansdale, PA

$15.50 - $21/hr

This role typically represents the first point of customer contact for inquiries related to ... returns: RGA paperwork and manage open RGA. • Resolve customers' credit and invoice issues in ...

Greene Tweed

Customer Service Representative

Lansdale, PA · On-site

$15.50 - $21/hr

This role typically represents the first point of customer contact for inquiries related to ... returns: RGA paperwork and manage open RGA. • Resolve customers' credit and invoice issues in ...

Intellectt INC

customer service representative

Princeton, NJ · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Location: Hybrid (Princeton, NJ) Shift: Mon/Fri WFH, Tue ... Manage orders, returns, recalls, service agreements Liaise with supply chain, IT, and quality teams ...

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How much do customer returns representative jobs pay per hour?

As of May 27, 2026, the average hourly pay for customer returns representative in Trenton, NJ is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Trenton, NJ? For Customer Returns Representative jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Trenton, NJ look for? The top searched job categories for Customer Returns Representative jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Customer Returns Representative jobs? Cities near Trenton, NJ with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
(new) CUSTOMER SERVICES REP

(new) CUSTOMER SERVICES REP

Regis Corporation, Inc.

Philadelphia, PA • On-site

$16 - $19/hr

Full-time

Medical, Dental, Life

Posted 21 days ago

Supercuts rating

5.5

Company rating: 5.5 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

19th of 37 rated hair and beauty

Job description

CUSTOMER SERVICES REP ($16.00- $19.00 PER HOUR DEPENDING ON EXPERIENCE)
Location:Philadelphia , PA, UNITED STATES
Join the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Regis.
The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.
Responsibilities:
  • Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort's , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
  • Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
  • Addresses and resolves customer complaints.
  • Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
  • Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
  • May train new CSR's and guide them to work as a team as needed.
  • Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
  • Performs other related duties as required.
Qualifications:
Education and Knowledge:
  • High School Diploma or GED equivalency required.

Experience:
NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE ALL TRANING
Competencies:
  • Strong customer service skills
  • Ability to multi-task
  • Strong organizational and problem solving skills
  • Must be detail oriented and have excellent written and verbal communication skills
  • Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
  • Must be a team player

SALARY : $16.00- $19.00 PER HOUR DEPENDING ON EXPERIENCE
MUST BE ABLE TO PASS BACKGROUND ,DRUG TEST

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