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Logistic Trucking Customer Service Representative Jobs in Trenton, NJ

Yusen Logistics

Customer Service Rep II

Edison, NJ

$40.49K - $60.63K/yr

Overview Salary Range: $40,492-$60,625 Position Summary As a Customer Service Representative II, ... About Yusen Logistics (Americas ) Yusen Logistics is working to become the world's preferred supply ...

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Logistic Trucking Customer Service Representative information

See Trenton, NJ salary details

$9

$18

$26

How much do logistic trucking customer service representative jobs pay per hour?

As of May 27, 2026, the average hourly pay for logistic trucking customer service representative in Trenton, NJ is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is logistics in customer service?

In a logistics customer service role, logistics refers to the planning, coordination, and management of the movement and storage of goods, ensuring timely delivery and accurate tracking. Customer service representatives in this field assist clients with shipment inquiries, tracking, and resolving delivery issues using tools like transportation management systems (TMS).

What is the difference between Logistic Trucking Customer Service Representative vs Freight Coordinator?

AspectLogistic Trucking Customer Service RepresentativeFreight Coordinator
Primary RoleHandles customer inquiries, tracks shipments, and resolves issues related to trucking logisticsCoordinates freight shipments, manages scheduling, and communicates with carriers and clients
Required SkillsCustomer service, communication, knowledge of trucking operationsLogistics planning, organization, communication skills
Work EnvironmentOffice-based, logistics or transportation companiesOffice-based, freight or shipping companies
CertificationsTypically none required, but logistics or customer service certifications helpfulLogistics or supply chain certifications advantageous

While both roles involve coordination within the transportation industry, the Logistic Trucking Customer Service Representative primarily focuses on assisting customers and resolving trucking-related issues, whereas the Freight Coordinator manages the scheduling and planning of freight shipments. Both positions require strong communication skills and industry knowledge, but their daily responsibilities differ in scope and focus.

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Logistic Trucking Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

BluPax Pharma

Edison, NJ

$16.25 - $22/hr

Other

Posted 9 days ago

Job description

Description
Position Summary
The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to BluPax Pharma's customers. This position is responsible for managing customer orders, resolving issues, and maintaining positive relationships with healthcare providers, pharmacies, hospitals, and other clients. The CSR collaborates closely with sales, logistics, warehouse, and finance teams to ensure timely and accurate order fulfillment, while upholding all regulatory and compliance requirements.
Requirements
Key Responsibilities
Order Management
  • Receive, process, and follow up on customer orders via phone, email, or online platforms.
  • Verify order accuracy and coordinate with logistics/warehouse teams to ensure timely fulfillment and delivery.
  • Proactively monitor backorders and communicate updates to customers.
Customer Support
  • Provide prompt, professional, and courteous assistance regarding product availability, pricing, order status, shipping, returns, and general inquiries.
  • Handle escalated concerns or complaints, ensuring both customer satisfaction and protection of company interests.
  • Build and maintain long-term relationships by serving as a trusted point of contact.
Documentation & Compliance
  • Maintain accurate and up-to-date customer records within ERP/CRM systems (SAP experience preferred).
  • Ensure compliance with internal SOPs and pharmaceutical distribution regulations.
  • Support processes related to product recalls, backorders, and controlled substances.
Communication & Coordination
  • Partner with sales representatives to share customer feedback, order trends, and potential issues.
  • Collaborate with finance, supply chain, and warehouse teams to quickly resolve discrepancies.
  • Assist with product launches, promotional campaigns, and customer onboarding activities.
Reporting & Analysis
  • Generate order, sales, and customer service reports as needed.
  • Track and monitor key service metrics (order accuracy, response times, customer satisfaction).
  • Identify opportunities to streamline workflows and improve customer experience.

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