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Customer Service Representative Jobs in Trenton, NJ

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

Intellectt INC

customer service representative

Princeton, NJ · On-site

$16.75 - $22.75/hr

Role : Customer Service Representative (CSR) Location: Hybrid (Princeton, NJ) Shift: Mon/Fri WFH, Tue-Thurs onsite Duration: 12-month contract Experience: 2-3+ years in customer service, order ...

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How much do customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service representative in Trenton, NJ is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Trenton, NJ? The most popular types of Customer Service Representative jobs in Trenton, NJ are:
What are popular job titles related to Customer Service Representative jobs in Trenton, NJ? For Customer Service Representative jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Trenton, NJ look for? The top searched job categories for Customer Service Representative jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Customer Service Representative jobs? Cities near Trenton, NJ with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Trenton, NJ as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $39,205 per year, or $18.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

BluPax Pharma

Edison, NJ

$16.25 - $22/hr

Other

Posted 9 days ago

Job description

Description
Position Summary
The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to BluPax Pharma's customers. This position is responsible for managing customer orders, resolving issues, and maintaining positive relationships with healthcare providers, pharmacies, hospitals, and other clients. The CSR collaborates closely with sales, logistics, warehouse, and finance teams to ensure timely and accurate order fulfillment, while upholding all regulatory and compliance requirements.
Requirements
Key Responsibilities
Order Management
  • Receive, process, and follow up on customer orders via phone, email, or online platforms.
  • Verify order accuracy and coordinate with logistics/warehouse teams to ensure timely fulfillment and delivery.
  • Proactively monitor backorders and communicate updates to customers.
Customer Support
  • Provide prompt, professional, and courteous assistance regarding product availability, pricing, order status, shipping, returns, and general inquiries.
  • Handle escalated concerns or complaints, ensuring both customer satisfaction and protection of company interests.
  • Build and maintain long-term relationships by serving as a trusted point of contact.
Documentation & Compliance
  • Maintain accurate and up-to-date customer records within ERP/CRM systems (SAP experience preferred).
  • Ensure compliance with internal SOPs and pharmaceutical distribution regulations.
  • Support processes related to product recalls, backorders, and controlled substances.
Communication & Coordination
  • Partner with sales representatives to share customer feedback, order trends, and potential issues.
  • Collaborate with finance, supply chain, and warehouse teams to quickly resolve discrepancies.
  • Assist with product launches, promotional campaigns, and customer onboarding activities.
Reporting & Analysis
  • Generate order, sales, and customer service reports as needed.
  • Track and monitor key service metrics (order accuracy, response times, customer satisfaction).
  • Identify opportunities to streamline workflows and improve customer experience.

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