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Online Customer Service Rep Jobs in Trenton, NJ (NOW HIRING)

Copart, Inc.

Customer Service Representative

Trenton, NJ · On-site

$20.03 - $22.58/hr

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with ... The Customer Service Representative (CSR) provides exceptional customer service to internal and ...

Uhaul

Customer Service Rep

Philadelphia, PA

$16.25 - $22/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... in on-line and hands on educational and training opportunities • Take pride in every aspect of ...

Uhaul

Customer Service Rep

Philadelphia, PA

$16.25 - $22/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... in on-line and hands on educational and training opportunities • Take pride in every aspect of ...

Uhaul

Customer Service Rep

Palmyra, NJ

$15.25 - $20.75/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... in on-line and hands on educational and training opportunities • Take pride in every aspect of ...

Uhaul

Customer Service Rep

Philadelphia, PA

$16.25 - $22/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... in on-line and hands on educational and training opportunities • Take pride in every aspect of ...

Uhaul

Customer Service Rep

Philadelphia, PA

$16.25 - $22/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and ... in on-line and hands on educational and training opportunities • Take pride in every aspect of ...

LB Capital

Customer Service Representative (CSR)

Bristol, PA · On-site

$15.75 - $21.25/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

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Online Customer Service Rep information

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How much do online customer service rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for online customer service rep in Trenton, NJ is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Customer Service Rep, and why are they important?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by Online Customer Service Reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

How to be an online customer service rep?

To become an online customer service representative, you typically need strong communication skills, proficiency with computers and customer service software, and the ability to handle inquiries professionally. Many employers prefer candidates with previous customer service experience or relevant certifications, and the role often requires working flexible hours or shifts. Training is usually provided by the employer to familiarize new reps with company policies and tools.

How to make 1000 a week remote?

An online customer service representative can earn $1,000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual communication. Increasing income may involve taking on multiple clients, working for higher-paying companies, or advancing to supervisory roles. Using tools like CRM software and maintaining strong communication skills can improve earning potential.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Trenton, NJ? The most popular types of Customer Service Rep jobs in Trenton, NJ are:
What are popular job titles related to Online Customer Service Rep jobs in Trenton, NJ? For Online Customer Service Rep jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Rep jobs in Trenton, NJ look for? The top searched job categories for Online Customer Service Rep jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Online Customer Service Rep jobs? Cities near Trenton, NJ with the most Online Customer Service Rep job openings:
Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Trenton, NJ as of May 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $39,205 per year, or $18.8 per hour.

Customer Service Representative For E-Commerce Store

M & S PET SUPPLIES LLC

Philadelphia, PA • On-site

$16/hr

Full-time

PTO

Posted yesterday

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • Strong organizational and communication skills
  • Basic familiarity with Shopify
  • Basic knowledge of Netsuite
  • Comfortable using AI tools and modern software
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Reliable, proactive, and resourceful
  • Prior retail on line customer service experince preferred