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Customer Returns Representative Jobs in Riverside, CA

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

... Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve ...

Intellectt INC

Sr Customer Service Rep

Irvine, CA · On-site

$20.75 - $28.50/hr

... Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

What does your group do? -Place and monitor orders (e.g, returns, billing adjustments, assignments ... Customer and Sales Representatives. -Complete all documents for customer credits for SOX key ...

Mindlance

Professional - Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

... Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve ...

Viant

Sr. Customer Service Representative

Upland, CA · On-site

$19.50 - $27/hr

Represent Viant and the site's needs to customers and Sales as appropriate during customer ... Manage Customer returns and the RMA process. * Coordinate the finished good item configuration to ...

medplast

Sr. Customer Service Representative

Upland, CA · On-site

$19.50 - $27/hr

Represent Viant and the site's needs to customers and Sales as appropriate during customer ... Manage Customer returns and the RMA process. * Coordinate the finished good item configuration to ...

medplast

Sr. Customer Service Representative

Upland, CA

$19.50 - $27/hr

Represent Viant and the site's needs to customers and Sales as appropriate during customer ... Manage Customer returns and the RMA process. * Coordinate the finished good item configuration to ...

medplast

Sr. Customer Service Representative

Upland, CA

$19.50 - $27/hr

Represent Viant and the site's needs to customers and Sales as appropriate during customer ... Manage Customer returns and the RMA process. * Coordinate the finished good item configuration to ...

Viant, Inc.

Sr. Customer Service Representative

Upland, CA

$19.25 - $26.75/hr

Represent Viant and the site's needs to customers and Sales as appropriate during customer ... Manage Customer returns and the RMA process. * Coordinate the finished good item configuration to ...

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Customer Returns Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer returns representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer returns representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Riverside, CA? For Customer Returns Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Riverside, CA look for? The top searched job categories for Customer Returns Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Returns Representative jobs? Cities near Riverside, CA with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Riverside, CA as of May 2026, with employment types broken down into 48% Full Time, 34% Temporary, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Sr Rep, Customer Service

Spectraforce Technologies

Irvine, CA • Hybrid

$22/hr

Other

Posted 4 days ago

Job description

Position Title: Sr Rep, Customer Service
Work Location: Irvine, CA 92606
Assignment Duration: 9 Months
Work Arrangement: Hybrid (onsite 3x per week) - Onsite days will be Mon, Tues, and Weds
Standard work hours are 6:30 AM to 3:00 PM.
Training hours will be 8:00 AM to 4:30 PM.
Position Summary:
Our Senior Representatives will deliver excellent customer service to customers with elevated expectations!
You will support our customers by instilling trust, driving results, and staying patient focused!
Key Responsibilities:
  • Use of case management system to manage customer contacts and order detail with razor sharp accuracy
  • Proactively track, resolve, and escalate order or cases in alignment with service excellence standards
  • Place and monitor orders via phone, fax, and email for hospital and sales rep customers
  • Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls.
  • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables
  • Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention
  • Prioritize high work volumes from phones, email, case management, and faxes
  • Become a SME (Subject Matter Experts) who can coach and train others
  • Systematically process and transact consignment conversions & reconciliations
  • Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team
  • Process customer returns and coordinate with Inventory Teams to ensure product is received
  • Complete customer credits following documentation guidelines under SOX key controls
  • Communicate regularly with Supply Chain Planning for inventory availability
  • Perform at a level to meet and sustain department metrics and expectations
Qualification & Experience:
  • H.S. Diploma is required
  • Minimum of 4 years Customer Service Experience
  • Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion
  • Ability to work in a demanding environment
  • Excellent Customer Service skills with ability to negotiate and resolve demanding situations
  • Ability to build and maintain strong relationships across the organization to influence and achieve objectives
  • Strong Time Management Skills with ability to prioritize competing objectives
  • Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners
  • Demonstrates problem-solving and critical thinking skills
  • Proficient in MS Office Suite
  • Experience within an ERP software
  • Ability to manage confidential information with discretion
  • Strict attention to detail
Preferred Qualifications:
  • Bachelor's degree is preferred (BA/BS degree is necessary to promote within the organization)
  • Salesforce experience or CRM experience
  • Proficient in JDE (ERP Software)
Notes from Intake w/ HM:
  • Hospitality industry and customer facing experience is ideal, but HM is open to call centers.
  • Top 4 Must Haves: Communicates with confidence, proactive/takes initiative, problem solver, and displays professionalism
Applicant Notices & Disclaimers
  • For information on benefits, equal opportunity employment, and location-specific applicant notices, click
    here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $22.00/hr.
Job Requirements:
Key Responsibilities:
  • Use of case management system to manage customer contacts and order detail with razor sharp accuracy
  • Proactively track, resolve, and escalate order or cases in alignment with service excellence standards
  • Place and monitor orders via phone, fax, and email for hospital and sales rep customers
  • Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls.
  • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables
  • Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention
  • Prioritize high work volumes from phones, email, case management, and faxes
  • Become a SME (Subject Matter Experts) who can coach and train others
  • Systematically process and transact consignment conversions & reconciliations
  • Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team
  • Process customer returns and coordinate with Inventory Teams to ensure product is received
  • Complete customer credits following documentation guidelines under SOX key controls
  • Communicate regularly with Supply Chain Planning for inventory availability
  • Perform at a level to meet and sustain department metrics and expectations

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