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Customer Returns Representative Jobs in Riverside, CA

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

... Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve ...

Intellectt INC

Sr Customer Service Rep

Irvine, CA · On-site

$20.75 - $28.50/hr

... Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. • Own it! Proactively communicate backorders, order status, product availability, and missed deliverables • Resolve ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

What does your group do? -Place and monitor orders (e.g, returns, billing adjustments, assignments ... Customer and Sales Representatives. -Complete all documents for customer credits for SOX key ...

Myers Power Products

Customer Service Rep

Ontario, CA · On-site

$16.25 - $22.25/hr

Review and enter customer return requests for repair, warranty, and/or credit. * Maintain Sales Order files. * Process order changes and file with original order as required. * Demonstrate leadership ...

Helpmates

Be Seen First

Customer Service Representative & SAP Order Management

Irvine, CA · On-site

$23 - $24/hr

Customer Service Representative - SAP Order Management -- Urgently hiring in Irvine, CA! Job Title ... Handling returns, cancellations, shortages, freight claims, and Sales Return Authorizations (SRA)

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Riverside, CA

Customer Returns Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer returns representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer returns representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Riverside, CA? For Customer Returns Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Riverside, CA look for? The top searched job categories for Customer Returns Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Returns Representative jobs? Cities near Riverside, CA with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Senior Customer Service Representative (Hybrid)

Senior Customer Service Representative (Hybrid)

Intellectt INC

Irvine, CA • On-site

$20.75 - $28.50/hr

Contractor

Re-posted 2 days ago

Job description

Job Title: Senior Customer Service Representative (Hybrid)
Irvine, CA

Hybrid – Onsite 3 Days/Week

About the Role

We are seeking a Senior Customer Service Representative who is passionate about delivering exceptional customer experiences. In this role, you will be the primary point of contact for customers, managing the full lifecycle of orders and inquiries while ensuring accuracy, efficiency, and satisfaction.

If you are a proactive problem solver, strong communicator, and thrive in a fast-paced environment, this opportunity is for you.

Key Responsibilities
  • Manage customer interactions via phone, email, and fax with professionalism and accuracy
  • Process and monitor orders, returns, billing, inventory adjustments, and reconciliations
  • Track, resolve, and escalate customer cases in line with service standards
  • Communicate order status, backorders, product availability, and delivery updates
  • Investigate and resolve complex issues using root cause analysis
  • Maintain accurate records using case management and ERP systems
  • Collaborate with Sales, Supply Chain, and Inventory teams
  • Process customer returns and credits following compliance guidelines
  • Generate reports and perform basic data analysis
  • Support high work volumes while maintaining quality and attention to detail
  • Act as a Subject Matter Expert (SME) and assist in training team members
Required Qualifications
  • High School Diploma or equivalent
  • Minimum 4+ years of customer service experience
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Experience working with ERP systems
  • Strong attention to detail and organizational skills
  • Ability to work independently and within a team
Preferred Qualifications
  • Bachelor’s Degree
  • Experience with CRM systems (e.g., Salesforce)
  • Experience with JDE or similar ERP platforms
What We’re Looking For
  • Customer-focused mindset with a commitment to excellence
  • Strong time management and multitasking abilities
  • Ability to build relationships and influence stakeholders
  • High level of accountability and ownership