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Customer Returns Representative Jobs in Riverside, CA

Bourns, Inc.

Customer Service Representative I

Riverside, CA · On-site

$16.75 - $22.75/hr

Customer Service Representative I Launch Your Career in Customer Service with a Global Technology ... Process return material authorizations (RMAs), sample requests, stock rotations, and related ...

U-Haul

Customer Service Representative

Ontario, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Tustin, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $18.90/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Murrieta, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Orange, CA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Anaheim, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Orange, CA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Riverside, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Anaheim, CA

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Murrieta, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Riverside, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Tustin, CA

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Tustin, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Tustin, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Ontario, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Anaheim, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Riverside, CA

Customer Returns Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer returns representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer returns representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Riverside, CA? For Customer Returns Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Riverside, CA look for? The top searched job categories for Customer Returns Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Returns Representative jobs? Cities near Riverside, CA with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Representative I

Bourns, Inc.

Riverside, CA • On-site

$16.75 - $22.75/hr

Other

Posted 11 days ago

Job description

Customer Service Representative I

Launch Your Career in Customer Service with a Global Technology Leader

Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Riverside, California. This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support.

Position Summary

As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email. You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Process customer orders accurately and verify order information for completeness.
  • Coordinate expedited deliveries and support customer order management activities.
  • Act as a liaison between customers and internal departments to resolve inquiries and issues.
  • Analyze and respond to order status requests, open order reports, quotations, and performance reports.
  • Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
  • Prepare reports, charts, and data to support sales and customer service activities.
  • Ensure compliance with company policies, procedures, and customer agreements.
  • Perform additional duties as assigned. 

Qualifications

Education

  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Continued education, vocational training, or professional development is highly desirable.

Experience

  • 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
  • Internship or customer-facing experience is a plus.

Skills & Competencies

  • Strong customer service orientation and commitment to deliver exceptional support.
  • Excellent verbal and written communication skills.
  • Ability to effectively interact with customers, colleagues, and management at all levels.
  • Strong organizational and time management skills.
  • Attention to detail and ability to manage multiple priorities.
  • Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • SAP experience is a plus.
  • Bilingual Spanish language skills are desirable but not required.

Why Join Bourns?

At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.

Benefits of Working at Bourns

  • Competitive compensation and benefits package
  • Career growth and development opportunities
  • Collaborative and team-oriented culture
  • Exposure to global customers and business operations
  • Stable, industry-leading organization with a strong reputation for innovation

Hiring Range $35.000- $40,000

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