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Customer Returns Representative Jobs in Riverside, CA

Employee Force Provider - EFP Staffing

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3PL Customer Service Representative

Fontana, CA · On-site

$18 - $20/hr

We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to ... and returns as needed. * Identify opportunities for process improvements and contribute to ...

U-Haul

Customer Service Representative

Rialto, CA

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

Posted today

U-Haul

Customer Service Representative

Orange, CA

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Orange, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Ontario, CA

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $18.90/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Hemet, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Anaheim, CA · On-site

$19 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Hemet, CA

$16.90 - $17.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

U-Haul

Customer Service Representative

Redlands, CA · On-site

$16.90 - $18.90/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... As well as assisting customers, using up-to-date technology to dispatch and return equipment. This ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Riverside, CA

Customer Returns Representative information

See Riverside, CA salary details

$10

$19

$28

How much do customer returns representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer returns representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a Customer Returns Representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Returns Representative, and why are they important?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by Customer Returns Representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Riverside, CA? For Customer Returns Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Riverside, CA look for? The top searched job categories for Customer Returns Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Returns Representative jobs? Cities near Riverside, CA with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you

Ecommerce Customer Service Representative

ST JOHN KNITS INC

Anaheim, CA • On-site

$22 - $26/hr

Full-time

Posted 28 days ago

Job description

The Ecommerce Customer Service Representative (ECSR) will provide professional and consultative customer support for company website transactions through inbound calls, outbound calls and email correspondence. Utilizing strong communication skills and problem-solving skills, the CSR is responsible for answering questions and resolving issues relating to customers’ orders/returns and accounts, website content, St. John company information and policies, and other aspects of the customer experience. The ideal candidate is engaging, client centric focused, solution oriented, and committed to providing world class customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Deliver exceptional client service by responding to customer inquiries, concerns, and feedback with professionalism, empathy, and a solutions-oriented approach
  • Provide seamless omnichannel support through phone, email, Live Chat, and SMS communications
  • Serve as a brand ambassador by educating clients on St. John products, services, company policies, and boutique locations
  • Guide clients through their purchasing journey by offering personalized styling recommendations, product expertise, and wardrobe-building opportunities
  • Cultivate meaningful client relationships through personalized interactions that inspire trust, loyalty, and long-term engagement with the brand
  • Collaborate with Fulfillment, Logistics, Ecommerce, and cross-functional teams to ensure timely and accurate resolution of customer and order-related inquiries
  • Troubleshoot and resolve issues encountered throughout the digital shopping journey, ensuring a seamless customer experience from purchase through delivery
  • Maintain expert knowledge of St. John collections, craftsmanship, fabrication, fit, styling techniques, and ecommerce offerings
  • Identify and communicate customer trends, recurring concerns, and opportunities for operational or service improvements
  • Gather and communicate customer feedback to support enhancements to service, processes, and the SJK.com experience
  • Stay informed on evolving ecommerce, luxury retail, and customer service best practices to support innovation and service excellence
  • Support departmental initiatives, projects, and cross-functional activities that contribute to the success of the Ecommerce business

QUALIFICATIONS

  • 3+ years of ecommerce or retail customer experience - ideally within premium fashion or design-focused brands
  • Hands-on experience supporting customers via email, phone, or live chat
  • Strong understanding of ecommerce systems: Shopify Plus, Gorgias, Loop Returns, CMS workflows, and warehouse systems
  • Knowledge of order management skills beginning from placement of order to delivery
  • Knowledge of Ecommerce fulfillment (process and shipping)
  • Highly proficient in: Microsoft Office Programs (Outlook, Excel, Word & PowerPoint)
  • Ability to manage multiple programs simultaneously while communicating with clients
  • Demonstrated success in customer relationship management and online selling
  • Excellent communication, organization, and analytical skills
  • Highly collaborative, resourceful, and solution-oriented