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Customer Returns Representative Jobs in Appleton, WI

MRC Global

Sales & Service Representative

Appleton, WI · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and ... Service next-level customer needs, including orders involving externally sourced labor, return ...

MRC Global

Sales & Service Representative

Appleton, WI · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and ... Service next-level customer needs, including orders involving externally sourced labor, return ...

MRC Global

Sales & Service Representative

Appleton, WI · On-site

The Sales & Service Representative creates and/or enters quotes, processes customer orders, and ... Service next-level customer needs, including orders involving externally sourced labor, return ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Appleton, WI

Customer Returns Representative information

See Appleton, WI salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer returns representative in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Appleton, WI?

For Customer Returns Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Appleton, WI look for?

The top searched job categories for Customer Returns Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Returns Representative jobs?

Cities near Appleton, WI with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Inside Sales Representative

Wisconsin Building Supply

Appleton, WI

Full-time

Re-posted 15 days ago

Wisconsin Building Supply rating

7.7

Company rating: 7.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, builders hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and additional building materials.

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A Brief Overview
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.
What you will do
  • Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
  • Initiate telephone calls to customers to generate sales.
  • Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
  • Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
  • Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
  • Maintains stock levels on the sales floor and in the stockroom.
  • Researches credits, returns, and late payments as needed.
  • Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
  • Handle special orders and advanced pricing; assist with pricing and special price lists.
  • Develop and grow professional relationships with customers.
  • Resolve jobsite issues and customer problems.

Required For All Jobs
  • Perform other duties as assigned.
  • Comply with all policies and standards.
  • Adhere to Company’s commitment to workplace safety.
  • Participate in and complete assigned trainings.

Education Qualifications
  • High School Diploma or GED required.

Experience Qualifications
  • 1-3 years of experience in building material industry with basic knowledge of product and application required.
  • 1-3 years of inside sales experience preferred.

Skills and Abilities
  • Ability to operate computer, calculator and cash register.
  • Knowledge of building supplies, applications, related equipment, and/or construction industry.
  • Good interpersonal and customer relations skills and excellent oral and written communication skills.
  • Should be familiar with inventory and inventory control.
  • Must be able to walk throughout yards, plants and offices.

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Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

What Wisconsin Building Supply employees say

Pay

Benefits

Hours and flexibility

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