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Customer Returns Representative Jobs in Appleton, WI

JX Enterprises, Inc

Parts Counter Representative

Neenah, WI · On-site

$18.75 - $23.75/hr

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive ... Handle customer returns. Foster Lifelong Learning: * Stay updated on new diesel technologies and ...

JX Truck Center

Parts Counter Representative

Neenah, WI · On-site

$20 - $26/hr

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive ... Handle customer returns. Foster Lifelong Learning: * Stay updated on new diesel technologies and ...

Nature's Way

INTERNAL - DC Associate (A Crew)

Green Bay, WI · On-site

$15.50 - $18.50/hr

Process customer returns per company policy. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each duty as required. The requirements listed are representative ...

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All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Appleton, WI

Customer Returns Representative information

See Appleton, WI salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer returns representative in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.
What are popular job titles related to Customer Returns Representative jobs in Appleton, WI? For Customer Returns Representative jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Customer Returns Representative jobs in Appleton, WI look for? The top searched job categories for Customer Returns Representative jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Customer Returns Representative jobs? Cities near Appleton, WI with the most Customer Returns Representative job openings:
Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Seasonal Customer Service Representative - Appleton Airport

Enterprise Mobility Inc

Appleton, WI • On-site

$18/hr

Other

Re-posted 3 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 171 rated vehicle equipment hire

Job description

Seasonal Customer Experience Representative (CXR)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is seasonal and cannot exceed 180 days.

This position pays $18/hour plus potential bonuses.

This position is located at the Appleton Airport (ATW) on W6395 Challenger Dr, Appleton, WI 54914.

We have the following schedules available:

  • Monday: OFF
  • Tuesday: OFF
  • Wednesday: 2:00pm to Close
  • Thursday: 2:00pm to Close
  • Friday: 2:00pm to Close
  • Saturday: 2:00pm to Close
  • Sunday: OFF
Responsibilities

We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 3 years
  • Must be available for seasonal work lasting a maximum of 180 days.

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