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Customer Returns Representative Jobs in Appleton, WI

JX Enterprises, Inc

Parts Counter Representative

Neenah, WI · On-site

$18.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive ... Handle customer returns. Foster Lifelong Learning: * Stay updated on new diesel technologies and ...

JX Enterprises, Inc.

Parts Counter Representative

Neenah, WI · On-site

$20 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive ... Handle customer returns. Foster Lifelong Learning: * Stay updated on new diesel technologies and ...

JX Truck Center

Parts Counter Representative

Neenah, WI · On-site

$20 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive ... Handle customer returns. Foster Lifelong Learning: * Stay updated on new diesel technologies and ...

PTSolutions

Customer Service Representative

Green Bay, WI

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... Process customer orders, changes, and returns according to established department policies and ...

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In ... Process customer orders, changes, and returns according to established department policies and ...

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Showing results 21-40

All JobsCustomer Returns Representative JobsCustomer Returns Representative Jobs in Appleton, WI

Customer Returns Representative information

See Appleton, WI salary details

$9

$18

$26

How much do customer returns representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer returns representative in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What does a customer returns representative do?

A Customer Returns Representative is responsible for handling product returns and exchanges for a company. They assist customers with return requests, process refunds or replacements, and ensure all transactions comply with company policies. This role often involves troubleshooting issues, providing excellent customer service, and managing return documentation. Representatives also communicate with other departments to resolve return-related problems and improve the overall returns experience.

What are the key skills and qualifications needed to thrive as a customer returns representative?

To thrive as a Customer Returns Representative, you need strong problem-solving abilities, attention to detail, and familiarity with return policies, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, returns management software, and inventory tracking tools is often required. Excellent interpersonal skills, patience, and clear communication help in managing customer concerns and building positive relationships. These skills ensure efficient and accurate processing of returns, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer returns representatives, and how are they addressed within the team?

Customer Returns Representatives often encounter challenges such as handling dissatisfied customers, managing high volumes of return requests during peak periods, and ensuring accurate processing of returns to maintain inventory integrity. To address these, teams typically provide thorough training on conflict resolution, clear guidelines on return policies, and utilize technology to streamline return tracking. Regular team meetings and support from supervisors also help representatives share best practices and resolve complex cases efficiently.

What is the difference between Customer Returns Representative vs Customer Service Associate?

AspectCustomer Returns RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; training on return policiesHigh school diploma; basic customer service skills
Work EnvironmentRetail stores, warehouses, or call centersRetail stores, call centers, or online support
Employer & Industry UsageRetail, e-commerce, logisticsRetail, hospitality, telecommunications
Common Search & ComparisonFocuses on processing returns and refundsHandles general customer inquiries and support

While both roles involve customer interaction, the Customer Returns Representative specializes in managing product returns, refunds, and exchanges, often requiring knowledge of return policies. The Customer Service Associate provides broader support, addressing various customer questions and issues. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are popular job titles related to Customer Returns Representative jobs in Appleton, WI?

For Customer Returns Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Customer Returns Representative jobs in Appleton, WI look for?

The top searched job categories for Customer Returns Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Returns Representative jobs?

Cities near Appleton, WI with the most Customer Returns Representative job openings:

Customer Returns Representative jobs near you
Infographic showing various Customer Returns Representative job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.

Inside Sales Customer Service Representative

Allied Motion Technologies

Oshkosh, WI • On-site

Other

Posted 2 days ago

New

Job description

Allient Inc. is in growth mode and currently seeking an Inside Sales Customer Service Representative to join our team in Oshkosh, Wisconsin!
The Inside Sales Customer Service Representative is responsible for processing customer quotations and orders, responding to customer inquiries, and supporting sales activities to ensure a high level of customer satisfaction. This role works closely with customers, outside sales representatives, and internal departments to ensure accurate order processing, timely delivery, and effective resolution of customer concerns.
Responsibilities:
  • Process customer Requests for Quotation (RFQs), purchase orders, and sales orders.
  • Prepare quotations and provide pricing, order status, delivery, and product information to customers.
  • Serve as a primary point of contact for customer inquiries, returns, and service-related issues.
  • Coordinate with outside sales representatives, Account Managers, Engineering, Manufacturing, Shipping, and Accounting to support customer requirements and ensure order accuracy.
  • Process shipping paperwork, export documentation, and Return Material Authorizations (RMAs) in accordance with company procedures.
  • Maintain records related to sales activity, customer commitments, complaints, and order status.
  • Monitor inventory availability and assist in expediting priority orders when necessary.
  • Investigate and help resolve customer concerns in collaboration with internal departments.
  • Utilize Microsoft Office and ERP software for order entry, pricing, reporting, and customer account management.
  • Support continuous improvement of customer service and sales processes.
  • Perform other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent required; additional training, coursework, or an Associate degree in business, sales, customer service, or a related field preferred.
  • 3-4 years of experience in customer service, inside sales, order management, or a related role; manufacturing experience preferred.
  • Strong customer service, communication, interpersonal, and problem-solving skills.
  • Knowledge of sales office procedures, order processing, quotations, and pricing.
  • Proficiency with Microsoft Word, Excel, Outlook, and ERP systems.
  • Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
  • Ability to work independently and exercise sound judgment within established policies and procedures.
  • Ability to maintain confidentiality of pricing, sales, and business information.
  • Familiarity with electrical transformer products and specifications is preferred.
Working Conditions:
  • Primarily office environment with regular computer use.
  • Occasional exposure to manufacturing/shop areas.
  • Occasional travel to customer facilities may be required.

Don't let this opportunity pass you by - APPLY TODAY!
To learn more about Allient Inc. visit www.Allient.com
Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job posting is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Other duties may be assigned as business needs require.
Monday through Friday. 8:00 AM to 4:30 PM.
40 hours per week minimum.

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