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Answering Service Rep Jobs in Appleton, WI (NOW HIRING)

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$12

$22

$38

How much do answering service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for answering service rep in Appleton, WI is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $26.73 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What are popular job titles related to Answering Service Rep jobs in Appleton, WI?

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What job categories do people searching Answering Service Rep jobs in Appleton, WI look for?

The top searched job categories for Answering Service Rep jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Answering Service Rep jobs?

Cities near Appleton, WI with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Customer Service Representative

Evolution Group Consulting

Appleton, WI • On-site

$15.50 - $21.25/hr

Full-time

Medical

Re-posted 11 days ago

Job description

Job purpose: Provide superior customer service to existing and new customers for Fortune 500 companies across the world. As well as acquire new customers by using innovative approaches with different styles of marketing.
Do you have customer service experience? If yes, that is Great. Is customer service something you lack? If yes, that is not a problem because we offer training that will give you that experience!
Customer Service Representative Job Duties!
  • Attract potential customers by answering product and service questions! Suggest information about products and services!
  • Open customer accounts by recording account information!
  • Resolve product or service problems by clarifying the customer's complaint!
    • Determine the cause of the problem!
    • Select and explain the best solution to solve the problem!
    • Expedite correction or adjustment!
    • Follow up with customers to ensure resolution!
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs!
  • Contribute to team effort by accomplishing related results as needed!

Qualifications:
  • Student Mentality
  • Work Ethic
  • Great Attitude
  • Goal oriented
  • Organized
  • People skills

Reasons Why We're Excited!
  • Meet great people and Network!
  • Work with Fortune 500 Clients!
  • Be a part of a team!
  • Opportunities for Progression!
  • Stimulating Environment!
  • Opportunity to Travel!

Send in your resume if you're a goal chaser with a positive attitude!
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