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Customer Returns Associate Jobs in Indiana (NOW HIRING)

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Loogootee, IN · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

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Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Indiana? For Customer Returns Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Indiana look for? The top searched job categories for Customer Returns Associate jobs in Indiana are:
What cities in Indiana are hiring for Customer Returns Associate jobs? Cities in Indiana with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

CUSTOMER SVC/SHIFT LEADER

Ruler Foods

Evansville, IN

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family! 

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page! 

Minimum 
- Any previous supervisory/leadership experience 
- Past work record reflects dependability and integrity 
- Ability to pass a pre-employment background check 
- Knowledge of basic math 
- Effective communication and reading skills 
- Ability to handle stressful situations 
 

- Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning 
- Assist store management and team members in the achievement of a favorable customer shopping experience 
- Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives 
- Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans 
- Drive sales working with store management team to maximize sales and profits while managing shrink 
- Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations 
- Assist with the management of labor and supply costs to meet customer service and financial targets 
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures 
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity 
- Display positive attitude 
- Stay current with present, future, seasonal and special ads 
- Adhere to all food safety regulations and guidelines 
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management 
- Report all safety risks or issues, and illegal activity, including robbery, theft or fraud 
- Adhere to all local, state and federal laws, and company guidelines 
- Oversee the total store operations in absence of store management 
- Maintain flexibility to work any shift, ability to open or close store 
- Promote trust and respect among team members 
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store 
- Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas 
- Gain and maintain knowledge of products sold; respond to questions and make suggestions about products 
- Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists 
- Must be able to perform the essential job functions of this position with or without reasonable accommodation 
 

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