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Customer Returns Associate Jobs in Newburgh, IN (NOW HIRING)

Unifirst

Customer Service Representative

Owensboro, KY · On-site

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Unifirst

Customer Service Representative

Owensboro, KY

$15.75 - $21.50/hr

Handle and process customer returns into inventory * Troubleshoot and respond to customers in a ... Associate's degree; or equivalent combination of education and experience Additional Requirements:

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Newburgh, IN · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Evansville, IN · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Henderson, KY · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Henderson, KY · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Newburgh, IN · On-site

Establish and maintain a safe and clean environment that encourages our customers to return ... Valuable associate discounts on purchases, including food, travel, technology and so much more.

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Newburgh, IN

Customer Returns Associate information

See Newburgh, IN salary details

$8

$16

$25

How much do customer returns associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer returns associate in Newburgh, IN is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What are popular job titles related to Customer Returns Associate jobs in Newburgh, IN? For Customer Returns Associate jobs in Newburgh, IN, the most frequently searched job titles are:
What job categories do people searching Customer Returns Associate jobs in Newburgh, IN look for? The top searched job categories for Customer Returns Associate jobs in Newburgh, IN are:
What cities near Newburgh, IN are hiring for Customer Returns Associate jobs? Cities near Newburgh, IN with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Newburgh, IN as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,811 per year, or $16.3 per hour.

Customer Service Representative

Unifirst

Owensboro, KY • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 15 hours ago

UniFirst rating

6.5

Company rating: 6.5 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

145th of 251 rated facilities management

Job description

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

  • Handle inbound/outbound inquiries through both phone and e-mail in a professional and service oriented manner
  • Excellent Data entry skills required
  • Handle and process customer returns into inventory
  • Troubleshoot and respond to customers in a timely manner
  • Be dependable and very flexible in an ever-changing environment
  • Provide coverage for the receptionist position on an intermittent basis
  • Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
  • Will be required to work overtime as necessary
  • Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
  • This position requires the ability to maintain confidential information.
  • Will be required to perform other duties as requested, directed, or assigned.
  • Must be willing and able to actively participate in plant-wide safety activities.
  • There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

Experience:

  • One or more Years related experience and/or training in the field
  • Equivalent combination of education and experience.
  • Should be proficient in computer programs, such as Microsoft Word, Excel, and Access.
  • Experience with AS400 System beneficial


Education:

  • Associate's degree; or equivalent combination of education and experience


Additional Requirements:

  • Must possess the ability to effectively communicate verbally and in writing.
  • Ability to read, analyze, and interpret written instruction.
  • Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written. 
  • Must be detailed and possess the ability to prioritize. 
  • Good organizational skills. 
  • Self-motivated, with the ability to work independently
  • Must possess the ability to distinguish between colors
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936

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