Customer Returns Associate Jobs in Newburgh, IN (NOW HIRING)

Feeders Pet Supply is seeking an Assistant Store Manager to join our team. The Assistant Store Manager maintains accurate inventory and sales records and identifies loss areas. Ensures compliance with security, sales, and recordkeeping practices. Monitors inventory levels. Handles store housekeeping, cleanliness, maintenance, and repair. Manages store operations in the absence of the Store Manager.

SPECIFIC DUTIES AND RESPONSIBILITIES

"*" denotes an essential function of the job

1. *Responsible for store opening and/or closing in the absence of the Store Manager.
2. *Responsible for providing employees direction required to stay on task and perform them in a timely manner while maintaining sufficient floor coverage to meet customer needs.
3. Responsible for the training and development of Associates. Recommend high-potential Associates for training to move to the next level within the store.
4. *Lead by example to ensure our customers have a positive experience with Feeders Supply.
5. *Identify staffing issues during shift and discuss with Store Manager to ensure the store has adequate, trained employees to meet business needs, especially during peak or seasonal periods.
6. *Provide feedback to Store Manager in preparation for New Hire 90-day reviews and store personnel annual performance reviews.
7. *Effectively oversee attendance, meal periods, and breaks to ensure compliance and advise Store Manager of any discrepancies that occur so they can be addressed to full resolution.
8. *Communicate daily/weekly goals for store personnel as defined by Store Manager, specifically regarding special promotions or events.
9. * Follow up with Store Manager on performance issues of Associates to ensure they are documented and resolved in a timely manner.
10. *Work with store personnel to address shrinkage issues and maintain an effective Loss Prevention program.
    1. Control shrinkage by effectively managing the process utilized to check in and reconcile inventory.
    2. Timely scanning out damaged merchandise and customer returns that are not resalable.
    3. Train Associates on ways to monitor shoplifting activity and monitor internal controls of the store, evaluating means to reduce any internal potential for shrinkage.
11. *Perform store merchandising activities, including but not limited to:
    1. Building and changing end caps
    2. Printing and maintaining tags and signage/sale signage
    3. Resetting dog and cat food aisles
    4. Rotating stock; train the proper way to rotate stock and ensure it is done.
    5. Merchandising fish tanks (maximum weight 50 lbs.)
12. *Assist with all returns.
13. * Back-up support within the store including, but not limited to:
    1. Cash register.
    2. Preparing weekly schedules.
    3. Making bank deposits.
    4. Payroll processing.
14. *Loading and unloading trucks with a forklift, pallet jack, and/or dolly.
15. *Review stock levels and recommend to Store Manager any change in inventory requirements based upon business needs; Assistant Manager works in conjunction with Store Manager to effectively handle ordering and receiving of inventory.
16. *Place Replenishment Orders and Purchase Orders.
    1. Assist in checking in all orders and reconciling them.
    2. Maintain proper inventory levels on shelves at all times.
    3. Ensure stockers are rotating food on every truck.
17. * Understand our involvement within the communities we serve and lead by example in your efforts to maintain positive customer perception of your store and the organization overall.
18. *Must be able to perform all duties as outlined in Shift Supervisor and Retail Sales Associate roles.
19. *Other duties as assigned by Store Manager or Management.

STANDARDS OF PERFORMANCE

1. Informative and professional assistance when working with the public/customers, associates, and vendors.
2. Ability to overcome issues within established procedures.
3. Ability to manage conflict, handle employee issues with diplomacy, and provide constructive feedback to ensure the situation/issue is resolved.
4. Accurate and timely completion of projects and/or reports.
5. Initiative to maintain the flow of work with established practices.
6. Exceptional oral and written communication skills.
7. Successful performance of duties with frequent interruptions and time pressures.
8. Successful performance of duties within a team environment.
9. Maintenance of Company information in a confidential manner.

MENTAL AND PHYSICAL REQUIREMENTS

1. Ability to maintain considerable concentration with frequent time pressures and interruptions.
2. Ability to maintain visual attention for extended periods of time.
3. Ability to stand for extended periods of time.
4. Ability to occasionally sit for extended periods of time.
5. Ability to reach, squat, kneel, climb, push, or pull.
6. Ability to process information and merchandise through computer systems and POS register systems.
7. Ability to effectively and professionally communicate with associates, customers, and vendors.
8. Ability to read, count and write to complete all documentation accurately.
9. Ability to freely access all store areas, including selling floor, stock area, and register area.
10. Ability to operate and use all equipment necessary to run the store, including forklifts.
11. Ability to climb ladders.
12. Ability to move or handle merchandise throughout the store, generally weighing 0-50 lbs.
13. Ability to work varied hours/days to oversee store operations.
14. Ability to work in environments, both inside and outside, around loud noises, and in hot and cold temperatures.
15. Ability to use necessary office equipment, computer software, hardware, and equipment.
16. Ability to learn new technology and systems as our business continues to grow.
17. Ability to adapt to our changing business needs.

WORKING ENVIRONMENT AND CONDITIONS

1. This position requires working in both the internal and external environment.
2. This position requires working in both hot and cold temperatures.
3. The position requires occasionally working around loud noises.

EDUCATION, EXPERIENCE, AND TRAINING

1. Three to Five (3-5) years of Retail Store Management experience, preferably in the Pet Food industry.
2. Experience using Microsoft Office programs, cash register, calculator, copier, and fax machine.
3. Experience working with retail POS systems and Inventory systems.
4. Must have a valid driver's license and reliable transportation to perform on a regular basis.

EQUIPMENT AND TOOLS

1. Computer, fax, copier, printer, calculator, and cash register.
2. Ability to use handheld scanners during inventory check-in and reconciliation.
3. Assistant Manager may be required to operate a forklift, pallet jack, and dolly.

Benefits:

• 401(k) and ESOP retirement plans
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability