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Customer Returns Associate Jobs in Franklin, IN (NOW HIRING)

Flambeau, Inc.

Warehouse

Columbus, IN · On-site

$13.75 - $16.25/hr

Must always be on the lookout for safety issues for all associates. * Unload/load trailers; read/understand packing slips, freight bills/damages, and customer returns. * Process shipments of products ...

Lovesac

Associate, Customer Experience

Indianapolis, IN · On-site

$13.75 - $19/hr

... processing, returns, and technical support as needed. * Handle escalated customer concerns ... Associate Discounts * Pet Insurance Associates will be eligible to receive up to 125 hours of paid ...

FORVIA

Quality Technician

Columbus, IN

$16.75 - $22.50/hr

Define quality parameters and validate Plant data, gages, layouts, PPAP's, Customer returns, and ... Train and manage Supervisors, GAP Leaders and Manufacturing Associates to properly validate ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Greenwood, IN

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Greenwood, IN · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Columbus, IN · On-site

$12.50 - $17/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Franklin, IN · On-site

$13.50 - $18.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Indianapolis, IN · On-site

$13.75 - $19/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

Walgreens

Customer Service Associate

Franklin, IN · On-site

$13.50 - $18.75/hr

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Franklin, IN

Customer Returns Associate information

See Franklin, IN salary details

$8

$16

$25

How much do customer returns associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer returns associate in Franklin, IN is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What job categories do people searching Customer Returns Associate jobs in Franklin, IN look for?

The top searched job categories for Customer Returns Associate jobs in Franklin, IN are:

What cities near Franklin, IN are hiring for Customer Returns Associate jobs?

Cities near Franklin, IN with the most Customer Returns Associate job openings:

Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Franklin, IN as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $33,385 per year, or $16.1 per hour.

Warehouse

Columbus, IN • On-site

Flambeau, Inc.
See more jobs at Flambeau, Inc.external

$13.75 - $16.25/hr

Full-time

Re-posted 14 hours ago

Job description

Warehouse

Department: Warehouse

Labor Grade: 4 FLSA Type: Non-Exempt

EEO Category: Production hourly worker

General Summary:

The purpose of the warehouse position is to provide for the accurate and timely movement of materials in and out of the warehouse. Accountable for the accuracy of all transactions and will be responsible for the appearance of an assigned area. Ability and willingness to cross-train within a specific job function and other duties as assigned will be high expectations of this position.

Responsibilities:

  • Perform activities in a safe manner. Must always be on the lookout for safety issues for all associates.
  • Unload/load trailers; read/understand packing slips, freight bills/damages, and customer returns.
  • Process shipments of products; confirm pick lists and labels and coordinate shipments. Ensure all product is properly packaged and labeled prior to loading and shipping.
  • Responsible for final audits and other duties as assigned.
  • Able to be cross-trained in various areas of the warehouse as needed.
  • Meet quality, efficiency, and other performance expectations.
  • Maintain a positive and cooperative attitude with co-workers, employers, customers, and suppliers and be a team player.
  • Uphold a strong desire to learn new and changing technologies.
  • Perform other duties as assigned.

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