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Customer Return Associate Jobs in Indiana (NOW HIRING)

Bass Pro Shops

Customer Relations Associate

Noblesville, IN · On-site

$37K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Lovesac

Associate, Customer Experience

Indianapolis, IN · On-site

$13.75 - $19/hr

... processing, returns, and technical support as needed. * Handle escalated customer concerns ... Associate Discounts * Pet Insurance Associates will be eligible to receive up to 125 hours of paid ...

Cabela's

Customer Relations Associate

Noblesville, IN · On-site

$37K - $47K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Sorts returns by category and return to proper area. * Sells appropriate Hunting and Fishing ...

Ingersoll Rand

Customer Experience Associate

Connersville, IN · On-site

$14.25 - $19.25/hr

Customer Experience Associate BH Job ID: 4562 SF Job Req ID: 19053 Ingersoll Rand is an equal ... Create and understand the credit and debit process for returns, damaged freight, pricing and ...

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Customer Return Associate information

What is a customer return associate?

Customer Return Associates are retail employees responsible for handling product returns and exchanges. They interact with customers to process refunds, answer questions about return policies, and ensure a smooth and efficient return experience. These associates also inspect returned merchandise, restock items when appropriate, and may assist with resolving customer complaints. Their role is important for maintaining customer satisfaction and following store policies. Good communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a customer return associate?

To thrive as a Customer Return Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing protocols is typically required. Patience, effective communication, and problem-solving skills help you manage customer concerns and resolve issues efficiently. These competencies ensure a smooth return process, enhance customer satisfaction, and support overall store operations.

What are some common challenges faced by customer return associates, and how can they be successfully managed?

Customer Return Associates often encounter challenges such as handling dissatisfied customers, managing high return volumes during peak seasons, and ensuring accurate processing of returned items. Successfully managing these challenges involves maintaining a calm and empathetic attitude, following company procedures for returns, and collaborating closely with team members to ensure efficiency. Strong communication skills and attention to detail are essential, as they help ensure a smooth return experience for customers and minimize errors in inventory management.

What is the difference between Customer Return Associate vs Retail Associate?

AspectCustomer Return AssociateRetail Associate
CredentialsHigh school diploma or equivalent, training on return policiesHigh school diploma or equivalent, sales and customer service training
Work EnvironmentCustomer service counters, return areas, stockroomsSales floors, checkout counters, stockrooms
Employer & IndustryRetail stores, e-commerce warehousesRetail stores, supermarkets, department stores
Job FocusProcessing returns, inspecting returned items, customer assistanceAssisting customers, sales, stocking, and merchandising

The main difference is that a Customer Return Associate specializes in handling product returns and exchanges, focusing on inspecting items and processing refunds. In contrast, a Retail Associate has a broader role that includes sales, customer service, and store maintenance. Both roles require strong customer service skills and are common in retail environments, but their primary responsibilities differ.

What are popular job titles related to Customer Return Associate jobs in Indiana?

For Customer Return Associate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Return Associate jobs in Indiana look for?

The top searched job categories for Customer Return Associate jobs in Indiana are:

What cities in Indiana are hiring for Customer Return Associate jobs?

Cities in Indiana with the most Customer Return Associate job openings:

Customer Return Associate jobs near you
Infographic showing various Customer Return Associate job openings in Indiana as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution.

Return Logistics Associate

Indianapolis, IN • On-site

Kelly Services
See more jobs at Kelly Servicesexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Your next good thing is right here. 
At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career. And we just so happen to be having a First shift Return Logistics Associate in Plainfield, IN. If this sounds like the right fit for you, read on and apply!
Position Overview:
Join our dynamic team as a Return Logistics Associate role, where you'll play a crucial role in managing returned products and operations. You will assess customer eligibility for credit, organize products by disposition, and ensure accurate documentation of all processes. Your work will be guided by instructions from your supervisor to ensure efficiency and uphold the highest quality standards in logistics management.
Hours:
Monday to Wednesday, 6 AM to 2:30 PM
Pay:   $20/hour
Key Responsibilities:
  • Disposition of returned products using pre-set decision frameworks.
  • Assess customer eligibility for credit and segregate products accordingly.
  • Document and mark products with detailed identification information.
  • Record disposition data in the database and export data to Excel for distribution.
  • Resolve data discrepancies efficiently.
  • Communicate workload status effectively to the SB&D supervisor.
  • Serve as a liaison between Lowe’s center and GTS Global Quality.
  • Suggest and implement process improvements.
Qualifications:
  • Attitude: A “Can Do” attitude is essential.
  • Experience: Previous knowledge and experience with power tools preferred.
  • Skills:
  • Basic computer literacy, particularly with Excel and Access.
  • Excellent spelling, grammar, and basic math skills.
  • Ability to accurately count and document findings.
  • Strong communication and teamwork skills.
Physical Requirements:
  • Ability to lift up to 40 pounds unassisted.
  • Stand and stay physically active for extended periods.
  • Work in non-climate-controlled environments.
Additional Requirements:
  • Ability to work independently with minimal supervision.
  • Flexibility to adjust to workload variations.
  • Dependable transportation and excellent attendance record.
  • Willingness to abide by all safety and facility policies.
  • You will be the representative of Stanley Black & Decker.
Education and Experience:
  • High school or GED equivalent required.
What Happens Next:
Once you apply, you’ll proceed to the next steps if your skills and experience match our requirements. If this position isn't a fit, you will remain in our network, giving all our recruiters access to your profile and expanding your opportunities even more.
If you are detail-oriented and eager to contribute to a thriving production environment, we encourage you to apply for this exciting opportunity!
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.