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Customer Retention Manager Jobs in Oregon (NOW HIRING)

-ASG-

Director of Customer Success

OR · On-site +1

$145K - $165K/yr

We're Excited About You Because: * 7+ years of Customer Success, Account Management, or SaaS leadership experience. * 3+ years leading customer-facing teams. * Experience owning renewals, retention ...

StarRez

Director, Customer Success

OR · On-site +1

Demonstrated ownership of retention, renewal or utilization outcomes. * Track record of managing and resolving complex escalations, including direct engagement with customer executives. * Strong ...

BOLD

Director, Sales (Relocate to Puerto Rico)

OR · On-site +1

We are seeking a Director of Sales who will lead our new business and account management organizations to accelerate revenue growth, strengthen customer retention, and expand existing accounts across ...

MANSCAPED

Senior Retention Campaign Manager

OR · On-site +1

... we are seeking a Senior Retention Campaign Manager to lead the planning, execution, and ... This role will translate business objectives into customer-centric campaigns that drive engagement ...

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Showing results 41-60

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Oregon

Customer Retention Manager information

See Oregon salary details

$25.9K

$61.3K

$106.8K

How much do customer retention manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer retention manager in Oregon is $61,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Oregon?

The most popular types of Customer Retention jobs in Oregon are:

What are popular job titles related to Customer Retention Manager jobs in Oregon?

For Customer Retention Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Oregon look for?

The top searched job categories for Customer Retention Manager jobs in Oregon are:

What cities in Oregon are hiring for Customer Retention Manager jobs?

Cities in Oregon with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $61,321 per year, or $29.5 per hour.

Director of Customer Success

-ASG-

OR • On-site, Remote

$145K - $165K/yr

Full-time

Re-posted 24 days ago

Job description

COMPANY DESCRIPTION

Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.

JOB DESCRIPTION

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success organization from the ground up. This leader will establish a proactive, commercial Customer Success organization responsible for customer retention, GRR, NRR, renewals, expansion revenue, customer health, and long-term customer value. You'll recruit, coach, and develop a team while partnering across Sales, Product, Engineering, and Support to improve customer outcomes.

You're Excited About This Opportunity Because You Will:
  • Build the Customer Success organization from the ground up.
  • Recruit, coach, and develop a high-performing team of Customer Success Managers.
  • Own GRR, NRR, renewals, expansion revenue, and customer health.
  • Implement customer health scoring, playbooks, KPIs, and forecasting.
  • Partner with Sales, Product, Engineering, and Support to improve customer outcomes.
  • Champion AI and automation to improve productivity and customer engagement.
  • Identify expansion opportunities across products and customer portfolios.
  • Create scalable processes that support company growth.
We're Excited About You Because:
  • 7+ years of Customer Success, Account Management, or SaaS leadership experience.
  • 3+ years leading customer-facing teams.
  • Experience owning renewals, retention, and expansion revenue.
  • Builder mindset with experience creating scalable CS processes.
  • Strong executive communication and coaching skills.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits

Base Salary Range: $145,000- $165,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Location
Remote, United States. 

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