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Customer Retention Manager Jobs in Oregon (NOW HIRING)

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ...

-ASG-

Director of Customer Success

OR · Remote

$145K - $165K/yr

We're Excited About You Because: * 7+ years of Customer Success, Account Management, or SaaS leadership experience. * 3+ years leading customer-facing teams. * Experience owning renewals, retention ...

GHX

Customer Success Manager, III

OR · Remote

The Customer Success Manager will continuously improve customer satisfaction levels and ensure customer retention and upsell readiness. As a CSM III you will be responsible for developing ...

BOLD

Director, Sales (Relocate to Puerto Rico)

OR · On-site +1

We are seeking a Director of Sales who will lead our new business and account management organizations to accelerate revenue growth, strengthen customer retention, and expand existing accounts across ...

New

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Oregon

Customer Retention Manager information

See Oregon salary details

$25.9K

$61.3K

$106.8K

How much do customer retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer retention manager in Oregon is $61,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $74,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.
What are the most commonly searched types of Customer Retention jobs in Oregon? The most popular types of Customer Retention jobs in Oregon are:
What job categories do people searching Customer Retention Manager jobs in Oregon look for? The top searched job categories for Customer Retention Manager jobs in Oregon are:
What cities in Oregon are hiring for Customer Retention Manager jobs? Cities in Oregon with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Oregon as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,321 per year, or $29.5 per hour.

Customer Success Manager

Franklin Electric

Tualatin, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Customer Success Manager
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Oregon - Tualatin
Reporting To: Ryan Cook
Description
Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in-class experience to our best customers.
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.
MOVE FORWARD WITH US
What you will be doing:
  • Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
  • Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
  • Perform as a chief VOC officer, aligning customer expectation to internal business best practices
  • Lead, coach and further develop Customer Success talent

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
  • Requires 5+ years of related professional experience.
  • Demands a Bachelor's degree in business or related fields.
  • Requires managing the entire employee lifecycle and team performance.
  • Demands advanced communication skills for internal and external groups.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply