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Customer Retention Consultant Jobs (NOW HIRING)

BigCommerce

Customer Success Manager - FDX

Austin, TX · On-site

Who You Are: * 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or ...

Turn/River Capital

VP, Customer Retention

San Francisco, CA · On-site

$375K - $385K/yr

... Retention % and Contract Terms). Key Responsibilities * Support analysis of companies during the ... VC, consulting, sales strategy, banking, or engineering * Experience across all end-customer ...

BizIQ

Client Retention Specialist

$14.50 - $20/hr

... consultative communication. * Develop and execute retention strategies that reduce churn and ... Maintain accurate CRM records and organized follow-up queues for at-risk and cancelled clients.

Feedonomics

Customer Success Manager - FDX

Austin, TX · On-site

Who You Are: * 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or ...

BizIQ

Client Retention Specialist

Phoenix, AZ · On-site

$14.25 - $19.25/hr

Description: BizIQ is seeking a seasoned digital marketing professional to join our Customer ... Empathy & Consultative Communication: Uses active listening and empathy to navigate difficult ...

Feedonomics

Customer Success Manager - FDX

Austin, TX · On-site

Who You Are: * 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or ...

Bigcommerce

Customer Success Manager - FDX

Austin, TX · On-site

Who You Are: * 3+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or ...

Turn/River Capital

VP, Customer Retention

San Francisco, CA · On-site

$375K - $385K/yr

... Retention % and Contract Terms). Key Responsibilities * Support analysis of companies during the ... VC, consulting, sales strategy, banking, or engineering * Experience across all end-customer ...

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All JobsCustomer Retention Consultant Jobs

Customer Retention Consultant information

See salary details

$25.5K

$64.8K

$75K

How much do customer retention consultant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer retention consultant in the United States is $64,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What does a customer retention consultant do?

A Customer Retention Consultant specializes in helping businesses keep their existing customers by developing and implementing strategies to improve customer satisfaction and loyalty. Their work often includes analyzing customer feedback, identifying reasons for churn, and recommending solutions to address those issues. They may also train staff on best practices for customer engagement and design retention programs or loyalty incentives. Ultimately, their goal is to reduce customer turnover and increase long-term business profitability.

What are some common challenges faced by customer retention consultants, and how can these be addressed in the role?

Customer Retention Consultants often encounter challenges such as addressing dissatisfied customers, identifying the reasons behind churn, and implementing effective retention strategies. Building strong relationships with clients and proactively communicating can help mitigate these challenges. Successful consultants use data analysis to anticipate issues and tailor solutions, while collaborating closely with sales, marketing, and support teams to ensure a seamless customer experience. Continuous learning and adaptability are key to staying effective in this dynamic role.

What are the key skills and qualifications needed to thrive as a customer retention consultant, and why are they important?

To thrive as a Customer Retention Consultant, you need a deep understanding of customer relationship management, data analysis, and retention strategies, often supported by a relevant degree or experience in sales or marketing. Familiarity with CRM platforms, customer analytics tools, and communication systems is typically essential. Strong interpersonal skills, problem-solving abilities, and persuasive communication set exceptional consultants apart in this role. These skills are crucial for building lasting client relationships, identifying at-risk customers, and effectively implementing strategies that drive loyalty and revenue.
More about Customer Retention Consultant jobs
What job categories do people searching Customer Retention Consultant jobs look for? The top searched job categories for Customer Retention Consultant jobs are:
Customer Retention Consultant jobs near you
Infographic showing various Customer Retention Consultant job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,752 per year, or $31.1 per hour.

Customer Retention Specialist - Work from Home

Consumer Cellular

Oklahoma City, OK • On-site, Remote

$19/hr

Full-time

Posted 15 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 97 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
While this role is remote, you will still need to reside within 50 miles of one of our call centers.
Job Summary
At Consumer Cellular, we believe every conversation is an opportunity to strengthen a relationship.
As a Customer Loyalty Specialist , you'll serve as a trusted advisor to customers who are considering leaving Consumer Cellular. Through meaningful conversations, active listening, empathy, and expert problem-solving, you'll uncover what's most important to each customer and deliver personalized solutions that create long-term loyalty
This role blends relationship building, customer advocacy, and consultative sales. You'll balance the needs of our customers with the needs of our business by delivering solutions that make sound business sense while creating experiences that delight customers for life.
Successful Customer Loyalty Specialists don't simply save accounts; they build trust, create lifelong advocates, and leave every customer feeling heard, valued, and appreciated.
Key Responsibilities
Build Meaningful Customer Relationships
  • Build genuine rapport with customers by creating positive, engaging conversations rooted in empathy and trust.
  • Practice active listening to understand each customer's unique needs, concerns, and goals.

Deliver Customer-Focused Solutions
  • Serve as a retention expert by identifying the root cause behind a customer's desire to cancel service.
  • Recommend personalized solutions that balance customer needs with sound business decisions by educating customers on products, services, and solutions that best fit their needs.
  • Confidently overcome objections by demonstrating the value of remaining a Consumer Cellular customer.

Drive Customer Loyalty
  • Consistently achieve retention and sales performance goals by demonstrating ownership of every interaction.
  • Increase customer lifetime value through exceptional service and thoughtful recommendations.
  • Resolve customer concerns the first time (First Call Resolution), minimizing repeat contacts and escalations.

Deliver Operational Excellence
  • Maintain expert knowledge of Consumer Cellular products, services, systems, promotions, and wireless industry trends.
  • Meet established performance expectations, including:
    • Save Ratio
    • Average Call Waiting (ACW)
    • First Call Resolution (FCR) %
    • Customer Satisfaction (CSAT)
    • Quality Assurance (QA)
    • Schedule Adherence and Attendance
  • Accurately document customer interactions.
  • Protect customer information by complying with CPNI, PCI, and company privacy standards.

What is in it for YOU -
  1. Flexibility in Schedule - We offer full-time opportunities
  2. Competitive Wage and Savings - ($19/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
  3. Career Growth - You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly - you have the freedom to self-promote through meeting and maintaining your metrics.
  4. Paid Training - Full-time training that is 100% paid!
  5. Dynamite Benefits - Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

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