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Customer Retention Associate Jobs in Virginia (NOW HIRING)

FVCBANK

Branch Service Associate I

Reston, VA · On-site

$45K - $49K/yr

Resolve customer queries. * Supports branch in achieving its service, sales and customer retention goals. * Adhere to all policies and procedures to ensure compliance with operations, security, audit ...

Aramark

Route Sales Associate

Harrisonburg, VA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... and customer retention to enhance the profitability of the market center. • Identify ...

New

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... customer retention to enhance the profitability of the market center. ? Identify opportunities to ...

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... and customer retention to enhance the profitability of the market center. • Identify ...

Aramark

Route Sales Associate

Harrisonburg, VA

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... and customer retention to enhance the profitability of the market center. • Identify ...

New

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... and customer retention to enhance the profitability of the market center. • Identify ...

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... customer retention to enhance the profitability of the market center. Identify opportunities to ...

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... customer retention to enhance the profitability of the market center. ? Identify opportunities to ...

Aramark

Route Sales Associate

Harrisonburg, VA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Route Sales Associate helps to builds business partnerships with customers and is dedicated to ... customer retention to enhance the profitability of the market center. Identify opportunities to ...

Sally Beauty

sales associate

Fairfax, VA

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Creating increased customer retention and loyalty * Building lasting relationships and driving ... associates, and vendors. * Responsible for ensuring customer concerns and questions are resolved in ...

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Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention Associate jobs?

Cities in Virginia with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Customer Service Representative

AvalonBay Communities, Inc.

Virginia Beach, VA • On-site

$35K - $47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Representative
Position Type:
Full time
Weekly Scheduled Hours:
40
State:
Virginia
City:
Virgina Beach
Zip Code:
23452
Total Base Pay Range:
$35,100.00 - $47,600.00
Overview:
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role:
The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within our inbound call center. This includes, but is not limited to, detailed account research, resolving customer inquiries and issues, call routing, payment processing, requesting charge credits and debits, and basic assistance with company websites.
This position is located in our Virginia Beach, Virginia office. This is a hybrid position.
Work schedule is typically Monday through Friday from 10:00am - 7:00pm EST.
Key Responsibilities
  • Professionally and promptly service inbound and outbound calls
  • Communicate information in an empathetic, polite, and professional manner
  • Use active listening to understand customer concerns and provide clear, helpful solutions
  • Troubleshoot issues using available tools, resources, and multiple system workflows
  • Follow company policies, established procedures, and service protocols to resolve needs. This may include account research and timely follow-up, routing calls to the appropriate teams, attempting to de-escalate, and escalation coordination.
  • Assist customers with payment processing and navigating their customer portal account
  • Document interactions in the system accurately and thoroughly
  • Share feedback, trends, or recurring issues with supervisors to help improve the customer experience and ensure efficient operations
  • Actively participate in manager-led coaching, training, and personal development sessions. Must be visible on camera when working from home.
  • Maintain shift schedule requirements to ensure phone queues are supported. Punctuality and adherence to shift schedule are critical.

Minimum Job Qualifications
  • High school diploma or GED (required)
  • 1-3 years of customer service experience providing above-average service (required)
  • Previous hybrid work experience (preferred)
  • Call center experience (preferred)
  • Strong English verbal and written communication skills
  • Basic math proficiency (addition, subtraction, multiplication, division)
  • Strong organizational and multitasking skills
  • Experience with data entry
  • Ability to navigate multiple systems simultaneously

Technical Requirements
  • Minimum internet speed of 25 Mbps upload/download
  • Must be hardwired (Wi-Fi is not acceptable)

How AvalonBay Supports You:
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
  • Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
  • Growth based on achievement and promotion from within.
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's Very Best' recognition program and others!).
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications are being accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
No Fees Notice & Recruitment Fraud Disclaimer:
AvalonBay Communities, Inc. ("AvalonBay") is aware that there is recruitment fraud activity whereby scammers impersonate AvalonBay and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that AvalonBay will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.
If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department (avalonbayhumanresources@avalonbay.com).

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