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Customer Retention Associate Jobs in Indiana (NOW HIRING)

bestway

Sales Associate

Jeffersonville, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions.

bestway

Sales Associate

New Albany, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions.

bestway

Sales Associate

New Albany, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions.

Bestway Rental, Inc.

Sales Associate

New Albany, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions. • ...

bestway

Sales Associate

Jeffersonville, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions.

Bestway Rental, Inc.

Sales Associate

Jeffersonville, IN · On-site

$600/wk

Commissioned Sales Associate Summary / Objective At Bestway our Commission Sales Associates play a ... customer retention and enhance the customer's experience during all customer interactions. • ...

Harvest Market

CUSTOMER SERVICE ASSOCIATE

Carmel, IN · On-site

$16 - $18/hr

Customer Service Associate The Customer Service Associate is responsible for ensuring superior ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Neiman Foods Inc

CUSTOMER SERVICE ASSOCIATE

Carmel, IN · On-site

$16 - $18/hr

Customer Service Associate The Customer Service Associate is responsible for ensuring superior ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

County Market

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

SUMMARY The Customer Service Associate is responsible for ensuring superior customer service ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Niemann Foods

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

SUMMARY The Customer Service Associate is responsible for ensuring superior customer service ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Niemann Foods

Customer Service Associate

Carmel, IN · On-site

$16 - $18/hr

SUMMARY The Customer Service Associate is responsible for ensuring superior customer service ... Niemann Foods Management retains the discretion to add to or change the position requirements at ...

Clean Team Inc

Area Manager

Indianapolis, IN

Oversee the quality of services provided to customers and secure customer retention * Train and lead a team of Supervisors and Cleaning Associates * Control labor and supply costs * Identify areas ...

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Showing results 21-40

All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Indiana

Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What cities in Indiana are hiring for Customer Retention Associate jobs?

Cities in Indiana with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Sales Associate

bestway

Jeffersonville, IN • On-site

$600/wk

Full-time

Re-posted 12 days ago

Job description

Commissioned Sales Associate

Summary / Objective

At Bestway our Commission Sales Associates play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Commission Sales Associates to be customer centric individuals that utilize enthusiasm and sales skills to help our customers get what they want and need.

Essential Functions

Gro Grow the business through growth of the stores Customer base and increasing the market share of the business.

Greeting customers as they enter the store.

Be a Bestway brand ambassador who reflects and promotes Bestway's commitment to have the best products at the best prices delivered by the best people in the business.

Demonstrate high energy, enthusiasm and the ambition to flourish in a fast-paced sales culture.

Have resiliency and persistence by prospecting to new and existing customers by telephone, on the showroom floor and in your trade area.

Be proficient at the Sales Focus program.

Consistently achieve daily, weekly, and monthly goals in a sales-based environment by enthusiastically greeting and assisting our customers attaining their wants and needs while knowledgeably answering their questions about Bestway's products and programs.

Be proficient in converting Customers into our Club program, as well as converting them on Fastrack, and getting them signed up for Bestpay

Build great customer relationships by utilizing communication and service skills to ensure customer retention and enhance the customer's experience during all customer interactions.

Consistently seek and maintain knowledge of current products, pricing, sales promotions, flyers, policies, and Marketing Calendar agendas with participation in meetings.

Ensure customer files are set up and maintained properly.

Maintain the highest quality showroom presentation that creates a customer friendly sales environment.

Complete all other tasks assigned at the discretion of management.

Competencies

Be able to explain the rental agreement and have a thorough understanding of how it works.

Develop sales skills to help grow our customer base by learning to utilize the "7 Steps to Selling".

Successfully lead staff and daily operations of the store in the absence of the manager.

Engage in continuous self-development.

Position Type /Expected Hours of Work

This is a full-time commission position. Days and hours of work are Monday through Saturday 9:00 a.m. to 7:00 p.m. and may require additional hours as needed. The position is based on a 5-day work week

Pay Plan

Salary -$600 per week

Weekly Bonus Earned:

27-30 Deliveries for the week- $200

31-34 Deliveries for the week- $400

35-39Deliveries for the week- $600

40+ Deliveries for the week- $800

Monthly Bonus:

Bestpay. 60% $100

Fast track 50% $100

Club 85% $100

  • If all three-monthly bonus criteria are met payout will be increased to $200 for each one, for a total of $600.
  • Salary is paid weekly and all bonuses are paid monthly, typically after the second week of the month, to verify results.

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