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Customer Research Analyst Jobs (NOW HIRING)

Russell Investments

Research Analyst

Seattle, WA · On-site

$85K - $100K/yr

... to enable manager research. * Conduct desktop analysis to form views on investment manager ... Exemplifies our customer-focused, action-oriented, results-driven culture. * Ability to act with ...

Russell Investments

Research Analyst

Seattle, WA · On-site

$85K - $100K/yr

... to enable manager research. * Conduct desktop analysis to form views on investment manager ... Exemplifies our customer-focused, action-oriented, results-driven culture. * Ability to act with ...

Socket.dev

Prospect Research Analyst

Notre Dame, IN · On-site

The Prospect Research Analyst is a primarily research- and data-driven position responsible for ... Experience using prospect research and fundraising databases or platforms, including CRM systems.

Chenega Corporation

Senior Research Analyst

Washington, DC · On-site

$131K - $131K/yr

... federal customers. The Senior Research Analyst will provide expertise in open-source media ... monitoring and analysis, provide qualitative and quantitative analyses of open-source research ...

HANDLE Global

Research Analyst

Prospect, KY · On-site

Research Analyst - Help Shape the Future of Healthcare Analytics! Why HANDLE : HANDLE Global, a ... Dive deep into customer-submitted product data. Your job? Investigate unmatched items, decode what ...

YipitData

Investor Research Analyst

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers-ranging from the world's top investment ...

YipitData (Alternative)

Investor Research Analyst

OR · On-site +1

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers-ranging from the world's top investment ...

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How much do customer research analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer research analyst in the United States is $73,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a customer research analyst do?

A Customer Research Analyst is responsible for gathering, analyzing, and interpreting data about customers to help businesses better understand their target audience. They use various research methods such as surveys, interviews, and data analytics to identify customer preferences, behavior patterns, and market trends. The insights they provide help companies make informed decisions about product development, marketing strategies, and customer service improvements. Their work is essential for businesses aiming to increase customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer research analyst, and why are they important?

To thrive as a Customer Research Analyst, you need strong analytical skills, experience in data collection and interpretation, and typically a bachelor's degree in marketing, business, statistics, or a related field. Familiarity with data analytics tools (like SPSS, Tableau, or Excel), survey platforms, and CRM systems is usually expected. Excellent communication, critical thinking, and attention to detail help analysts translate findings into actionable business insights. These skills are crucial for accurately understanding customer behavior, informing strategic decisions, and driving business growth.

What are the main challenges customer research analysts face when gathering and interpreting customer data?

Customer Research Analysts often encounter challenges such as ensuring data accuracy, dealing with incomplete or inconsistent data, and balancing quantitative data with qualitative insights. Interpreting customer feedback can be complex due to varying customer perspectives and the need to identify meaningful patterns among large datasets. Additionally, analysts must stay current with the latest research tools and methodologies while effectively communicating their findings to cross-functional teams such as marketing, product, and sales.

What cities are hiring for Customer Research Analyst jobs?

Cities with the most Customer Research Analyst job openings:

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Customer Research Analyst jobs near you

Research Analyst

Cincinnati, OH • On-site

Western & Southern Financial Group
Finance and Insurance • 1 - 5K employees
Learn more about Western & Southern Financial Groupexternal

Full-time

Re-posted 17 days ago

Western & Southern Financial Group rating

9.0

Company rating: 9.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Overview
The Research Analyst is a member of the Private Equity Operations team with responsibilities relating to supporting the Private Equity (PE) business unit. The Research Analyst performs analysis related to trends in the Private Equity industry, performance of FWCP's PE Investments and forecasted performance and cash flow needs for existing and future PE Investments. The Analyst will communicate the findings to senior members of the PE team. Additional analysis includes ad hoc requests from the PE business unit, including developing models to analyze fund investment performance, refinance/swap/currency analysis and buyout/venture/secondary analysis. Position is also primarily responsible for creation of FWIA Private Equity's quarterly reporting, annual meeting presentations and Advisory Board meeting presentations. The Analyst will hold annual calls with underlying fund CFOs to understand the status of the fund and prospects for the future. Position participates in deal teams of other investment professionals, handling detailed evaluation of investment opportunities and serving on deal teams for due diligence. In addition, the Analyst may be responsible for preparing documentation, reporting and analysis to aid the investment managers and deal teams. Responsible for making a moderate range of decisions, escalating to manager when necessary and updating manager on a regular basis.
Responsibilities
What you will do:
  • Creates FWCP's quarterly reports, including writing the commentary, annual meeting presentations and Advisory Board meeting presentations.
  • Analyzes historical performance of every underlying fund as well as anticipated performance and cash flow needs. Hold call with CFO of underlying funds to facilitate this analysis.
  • Performs ad hoc analysis as requested by the PE business unit, including developing models to analyze fund investment performance, refinance/swap/currency analysis and buyout/venture/secondary analysis.
  • Conducts research on news and trends within the Private Equity market related to firms, people, investments and markets, and communicates findings to members of the PE team.
  • Conducts research on companies and funds within assigned market segments, and formally reports to senior management.
  • Creates and updates PE market slides for pitch books and presentations to prospective investors.
  • Provides analysis to support the monitoring of Western & Southern alternative asset portfolios.
  • Performs the initial screening and due diligence processes for potential investments, including documentation, based upon established criteria.
  • Participates as an active member of the team with specific assignments related to the due diligence process for prospective investments working as directed by investment managers.
  • Interacts and communicates with private equity firms, placement agents, investment bankers, entrepreneurs, CEOs, consultants and clients.
  • Participates in discussions and reference calls on backgrounds, and tracks records of leaders of prospective investments.
  • Builds Excel models and other ad hoc analysis to evaluate potential investments and investment results of current investments.
  • Drafts investment recommendations and presents to the Investment Committee, as directed by the Investment Analyst when appropriate.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Qualifications
  • Bachelor's Degree - Required
  • Extensive experience working independently to make decisions and demonstrate initiative in completing tasks accurately and on a timely basis. Experience must include identifying, defining and resolving problems and collecting or interpreting data to establish facts and draw valid conclusions. - Required
  • Proven outstanding work and/or academic track record with a demonstrated history of achievement. -
  • Proven quantitative skills (e.g., economics, mathematics, etc.). -
  • Demonstrated excellent verbal and written communication skills with ability to convey information, verbally and in writing, to internal and external customers in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format. Verbal and written communications are to conform to proper rules of punctuation, grammar, diction and style. -
  • Demonstrated ability to effectively interact and communicate with all levels of staff and management. -
  • Must demonstrate strong attention to detail with excellent organizational skills and process orientation. Expected to cite examples of organization and time management methods used to manage or prioritize workload demands. -
  • Demonstrated ability to handle confidential information. -
  • Proven strong analytical skills. -
  • Demonstrated maturity in dealing with a variety of people at various levels. -
  • Proficient in word processing and spreadsheet applications. -
Work Setting/Position Demands:
  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
Travel Requirements:
  • Some travel.

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