By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
Quick apply
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
Research Director
OR · On-site +1
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
Research Director
OR · On-site +1
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
Quick apply
By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive ...
... customer-obsessed Commercial Organization and its ability to drive sustainable growth across our ... Manage large, complex research projects and programs both personally and through direct reports to ...
... customer-obsessed Commercial Organization and its ability to drive sustainable growth across our ... Manage large, complex research projects and programs both personally and through direct reports to ...
Overview About the Role & Team IDC is seeking a Research Director to join our established worldwide ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
Overview About the Role & Team IDC is seeking a Research Director to join our established worldwide ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
Research Director
Boston, MA · On-site
Overview About the Role & Team IDC is seeking a Research Director to join our established worldwide ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
Research Director
Boston, MA · On-site
Overview About the Role & Team IDC is seeking a Research Director to join our established worldwide ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
Research Director
Manhattan, NY · On-site
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For ... Passionate about Marketing, Market Research & consultancy * Proven experience working within the ...
Research Director
Manhattan, NY · On-site
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For ... Passionate about Marketing, Market Research & consultancy * Proven experience working within the ...
Research Director, Fate & Metabolism
Wareham, MA · On-site
$110K - $150K/yr
... customer needs and financial objectives Provide technical mentoring and support to Study Directors ... Research Director Senior Director or VP level (scientific or management track)
Research Director, Fate & Metabolism
Wareham, MA · On-site
$110K - $150K/yr
... customer needs and financial objectives Provide technical mentoring and support to Study Directors ... Research Director Senior Director or VP level (scientific or management track)
Research Manager
New York, NY · Hybrid
$115K - $130K/yr
The levers the Research Director role owns to influence these key business objectives are: * Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through ...
Quick apply
Research Manager
New York, NY · Hybrid
$115K - $130K/yr
The levers the Research Director role owns to influence these key business objectives are: * Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through ...
Research Manager
New York, NY · On-site
$115K - $130K/yr
The levers the Research Director role owns to influence these key business objectives are: * Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through ...
Research Manager
New York, NY · On-site
$115K - $130K/yr
The levers the Research Director role owns to influence these key business objectives are: * Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through ...
We are looking for a Research Director to help us expand our AI capabilities in an evolving ... CSR, creative services, entertainment and sports, digital and social media, financial ...
We are looking for a Research Director to help us expand our AI capabilities in an evolving ... CSR, creative services, entertainment and sports, digital and social media, financial ...
Research Director Sports Medicine
New York, NY · On-site
$111K - $170K/yr
... research activities. Provides timely reports to all applicable governing bodies: Director of the ... (CRM) staff and directs the workflow of employees, including delegation of responsibilities ...
Research Director Sports Medicine
New York, NY · On-site
$111K - $170K/yr
... research activities. Provides timely reports to all applicable governing bodies: Director of the ... (CRM) staff and directs the workflow of employees, including delegation of responsibilities ...
$150K - $190K/yr
Research will include understanding functional and industry use cases as well as the key ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
$150K - $190K/yr
Research will include understanding functional and industry use cases as well as the key ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
We are looking for a Research Director to help us expand our AI capabilities in an evolving ... CSR, creative services, entertainment and sports, digital and social media, financial ...
We are looking for a Research Director to help us expand our AI capabilities in an evolving ... CSR, creative services, entertainment and sports, digital and social media, financial ...
Research Director, AI Economics
Boston, MA · On-site
$150K - $190K/yr
Research will include understanding functional and industry use cases as well as the key ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
Research Director, AI Economics
Boston, MA · On-site
$150K - $190K/yr
Research will include understanding functional and industry use cases as well as the key ... Ability to travel 25-30% for client meetings, industry events, and customer projects. * This role ...
$100K - $160K/yr
Overview The Harris Poll is seeking expressions of interest for Research Directors to lead large ... product, customer, and advertising strategy for many of the world's biggest companies. Harris ...
$100K - $160K/yr
Overview The Harris Poll is seeking expressions of interest for Research Directors to lead large ... product, customer, and advertising strategy for many of the world's biggest companies. Harris ...
The Senior Research Director will also own IDC's SMB thought leadership platform, representing IDC ... Experience/understanding go-to-market channels used by technology suppliers to reach SMB customers.
The Senior Research Director will also own IDC's SMB thought leadership platform, representing IDC ... Experience/understanding go-to-market channels used by technology suppliers to reach SMB customers.
Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides ... Analysts are the execution engine for our Channel and Customer Research offering. You will: * Map ...
Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides ... Analysts are the execution engine for our Channel and Customer Research offering. You will: * Map ...
Job title: Clinical Research Director - Immunology and Inflammation Location: Cambridge, MA ... KRM & CSR preparation at study end) * Interacts with opinion leaders and external consultants
Job title: Clinical Research Director - Immunology and Inflammation Location: Cambridge, MA ... KRM & CSR preparation at study end) * Interacts with opinion leaders and external consultants
Customer Research Director information
See salary details
$57.5K - $73.2K
1% of jobs
$73.2K - $89K
4% of jobs
$89K - $104.7K
5% of jobs
$104.7K - $120.4K
9% of jobs
$132.2K is the 25th percentile. Wages below this are outliers.
$120.4K - $136.1K
8% of jobs
$136.1K - $151.9K
5% of jobs
$151.9K - $167.6K
2% of jobs
$167.6K - $183.3K
1% of jobs
$183.3K - $199K
1% of jobs
$199K - $214.8K
0% of jobs
The median wage is $218.1K / yr.
$214.8K - $230.5K
63% of jobs
$57.5K
$191.3K
$230.5K
How much do customer research director jobs pay per year?
As of Sep 10, 2026, the average yearly pay for customer research director in the United States is $191,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,500.00 and $229,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Customer Research Director jobs?
For Customer Research Director jobs, the most frequently searched job titles are:
Research Director
Remote
Full-time
Medical, Dental, Vision, Retirement
Re-posted 18 days ago
Job description
A little about us...
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands - including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate - and we need your help to push the limits of what's possible.
Overview
The purpose of the Research Director role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive customer retention and expansion.
Responsibilities | What you will own...
The research function is a primary contributor to Knit's shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business.
The levers the Research Director role owns to influence these key business objectives are:
Primary responsibilities of this role:
Required:
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $140,000 - $160,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
In accordance with New York pay transparency requirements, the salary range for this role is listed below. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Salary Range
$140,000-$160,000 USD
Knit Privacy Policy here.
CCPA disclosure here.
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands - including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate - and we need your help to push the limits of what's possible.
Overview
The purpose of the Research Director role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Director's impact is ultimately measured by positive customer retention and expansion.
Responsibilities | What you will own...
The research function is a primary contributor to Knit's shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business.
The levers the Research Director role owns to influence these key business objectives are:
- Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through their projects with Knit, measured by successfully achieving Research Objectives and delivering on Knit's Quality & Speed service-level agreements (SLA's)
Primary responsibilities of this role:
- Serving as the dedicated research lead for all customers' projects (on assigned accounts) and serving as the ultimate accountable party for research project success
- Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success
- Driving as the strategic problem solver and research subject matter expert partner for customers, effectively being able to propose solutions to business & research needs
- Driving as a solutions architect for customers, educating them on Knit's research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success
- Driving, maintaining, and enriching all customer context to improve Knit's ability to meet the customers' custom research needs
- Participating in continuous innovation on Knit's AI product to minimize the delta between Knit's AI output and a human researcher output
- Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers
- Driving on feedback collection on "the last mile" - uncovering and documenting what happens after Knit delivers a project to when it's "stakeholder ready," supporting Knit's product vision in getting to stakeholder ready reports
- Successful & effective people management of direct reports, ensuring they are successfully fulfilling their role's responsibilities and growing in impact (People Management at Knit includes driving performance, driving clarity and accountability, hiring, onboarding, upskilling competencies, performance management, conflict resolution, and morale building.)
Required:
- Must have 8+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment.
- Must have experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports.
- Ability to drive initiatives and outcomes in ambiguous environments, both for navigating complex customer needs and Knit internal business changes. Proven track record successfully operating in an early stage startup (<50 employees) is a plus.
- Proven track record of owning client relationships with customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to scope and achieve desired research outcomes, resulting in customer retention and growth.
- Ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands.
- Effective People Manager both cross-functionally and at the team level - specifically in driving clarity and accountability, hiring, onboarding, performance management, conflict resolution, and morale building.
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $140,000 - $160,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
- Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
- Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
- Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.
In accordance with New York pay transparency requirements, the salary range for this role is listed below. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Salary Range
$140,000-$160,000 USD
Knit Privacy Policy here.
CCPA disclosure here.