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The Stem

Customer Engagement Insight Consultant

Research into interaction\/channel preferences \n \n \n * CX or voice of the customer research \n ... They will be strong analytical thinkers, with deep subject matter expertise in customer insight ...

Netclaim

NAVEX is looking for a Head of UX to define the future of our customer experience. This is a ... Be the voice of the customer, transforming research and customer insights into product strategy ...

NAVEX Global, Inc.

Head of UX

Houston, TX · On-site

NAVEX is looking for a Head of UX to define the future of our customer experience. This is a ... Be the voice of the customer, transforming research and customer insights into product strategy ...

NAVEX Global, Inc.

NAVEX is looking for a Head of UX to define the future of our customer experience. This is a ... Be the voice of the customer, transforming research and customer insights into product strategy ...

Netclaim

Head of UX

Houston, TX · On-site

NAVEX is looking for a Head of UX to define the future of our customer experience. This is a ... Be the voice of the customer, transforming research and customer insights into product strategy ...

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Head Customer Research Insight information

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$57.5K

$191.3K

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How much do head customer research insight jobs pay per year?

As of Sep 10, 2026, the average yearly pay for head customer research insight in the United States is $191,320.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,500.00 and $229,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Head Customer Research Insight jobs?

For Head Customer Research Insight jobs, the most frequently searched job titles are:

Director, Market Research & Insights

Stoughton, MA • On-site

Scorpion Therapeutics
51 - 200 employees
Learn more about Scorpion Therapeuticsexternal

$218K - $262K/yr

Other

Posted 5 days ago

Job description

POSITION OVERVIEW

The Director, Market Research & Insights leads the strategy, development, execution, and communication of market research and insight-generation capabilities to enable customer-centered, evidence-based decision making across the commercial organization.

Responsibilities
  • Develop and lead overall market research & insights strategy aligned to commercial priorities and brand objectives.
  • Oversee primary research (HCPs, caregivers, patients, other stakeholders) and secondary research/insight development.
  • Define business questions/objectives; ensure appropriate methodology, execution quality, and interpretation; translate findings into recommendations for senior leadership; drive application of insights into commercial strategy.
  • Manage external market research/insights vendor partnerships (quality, budget, alignment).
  • Partner with Marketing on customer insights, including HCP and Patient Journeys.
  • Co-lead Situational Analysis integrating multiple data sources to inform product performance, market trends, and competitive dynamics.
  • Apply AI-enabled market research tools and generative AI to enhance qualitative/quantitative pharmaceutical research (insight generation, literature review, survey analysis, reporting) while ensuring data quality/compliance.
  • Evaluate and integrate emerging AI applications (LLMs, machine learning, NLP) to improve research efficiency and business insights.
  • Partner with Enterprise Analytics, Sales, and Marketing on brand and sales force KPIs.
  • Establish frameworks to improve insight generation, research effectiveness, reporting clarity, and decision making.
  • Communicate insights to influence all levels of the organization; lead complex cross-functional initiatives.
Qualifications
  • Bachelor’s degree required; MBA, MS, or related field preferred.
  • 10+ years progressive experience in market research or commercial insights in pharma/biotech/healthcare.
  • Demonstrated ability to influence senior leaders and translate insights into strategic decisions.
  • Strong knowledge of primary/secondary research, forecasting, competitive intelligence, and performance analytics.
  • Experience managing external vendors, budgets, and complex cross-functional initiatives.
  • Proven executive communication (presentations/storytelling).
Compensation

Pay Range: $218,000 USD - $262,000 USD

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