ZipRecruiter

Log In

1

Customer Research Jobs (NOW HIRING)

PSEG

Sr Market Research Analyst

Melville, NY · On-site

$79K - $125K/yr

PSEG Long Island's Customer Intelligence team is seeking analytically driven and exploratory market researcher to support the team's efforts to share the voice of our customers across the company. In ...

Meijer

Customer Insights Researcher

Wyoming, MI · On-site

This position is responsible for independently managing research workstreams and serving as a ... Combines a passion for customers with an analytic approach to examining problems and identifying ...

New

Meijer

Customer Insights Researcher

Grand Rapids, MI · On-site

This position is responsible for independently managing research workstreams and serving as a ... Combines a passion for customers with an analytic approach to examining problems and identifying ...

Meijer

Customer Insights Researcher

Kentwood, MI · On-site

This position is responsible for independently managing research workstreams and serving as a ... Combines a passion for customers with an analytic approach to examining problems and identifying ...

New

CornerStone Staffing

Claims Research Specialist

Bedford, TX · On-site

$20 - $21/hr

Join a fast-paced Insurance claims support team as a Customer Research Specialist in Bedford, TX! In this onsite role, you'll assist customers with Property & Casualty claims, review repair estimates ...

New

next page

Showing results 1-20

All JobsBusiness JobsCustomer Research Jobs

Customer Research information

See salary details

$9

$18

$26

How much do customer research jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Research vs Customer Insights Analyst?

AspectCustomer ResearchCustomer Insights Analyst
CredentialsBachelor's degree in marketing, psychology, or related field; research certificationsBachelor's or master's in marketing, data analysis, or related; analytics certifications
Work EnvironmentMarket research firms, corporate marketing departmentsCorporate settings, marketing teams, data-driven departments
Industry UsageUsed across industries for understanding customer needsFocused on analyzing customer data to generate insights
Search & Comparison IntentUnderstanding roles, responsibilities, and skillsDistinguishing analytical focus and job functions

Customer Research involves gathering data on customer preferences and behaviors through surveys, interviews, and focus groups. Customer Insights Analysts analyze this data to generate actionable insights that inform marketing strategies. While both roles focus on understanding customers, Customer Research emphasizes data collection, whereas Customer Insights Analysts focus on data analysis and interpretation.

More about Customer Research jobs

What cities are hiring for Customer Research jobs?

Cities with the most Customer Research job openings:

What states have the most Customer Research jobs?

States with the most job openings for Customer Research jobs include:

Customer Research jobs near you
Infographic showing various Customer Research job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Channel and Customer Research Analyst

Chicago, IL • On-site

AlphaSense
Software Development • 11 - 50 employees
Learn more about AlphaSenseexternal

Full-time

Re-posted 6 days ago

Job description

About Expert Insights:
Expert Insights, which spans AlphaSense's Expert Transcript Library and 1x1 Call Services offerings,  delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what's truly important about a company at each moment in time. AlphaSense's library of over 140,000 transcripts is the market's largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations.

About the Team:

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles-and engaging them at the optimal moment in the quarter-we help investors surface differentiated, actionable insights.

About the Role:

Analysts are the execution engine for our Channel and Customer Research offering. You will:

  • Map the expert universe for assigned verticals
  • Source and vet high-value channel partners and customers
  • Build long-term relationships with key channel sources
  • Coordinate and monitor interviews

This role blends investigative research, stakeholder management, and rapid-fire project execution-perfect for early-career professionals eager to accelerate their learning curve inside a high-growth, data-driven organization.

Who You Are:

  • Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project
  • Energetic: You have a proven ability to manage fast turnaround projects, meet deadlines and targets
  • Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously
  • Detail Oriented: You have a strong attention detail, with the ability to discern and precisely document the core elements of an expert's relevant skills or experience vis-a-vis a defined scope 
  • Excellent Communicator: You'll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network
  • Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles to our Client Contributors for each project scope quickly and efficiently

What You'll Do:

  • Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
  • Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
  • Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
  • Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
  • Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
  • Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
  • Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

Apply