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Customer Research Jobs (NOW HIRING)

Knit

Research Manager

New York, NY · On-site

$115K - $130K/yr

By owning and supporting customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Manager's impact is ultimately ...

Bare International

Customer Service

San Jose, CA · On-site

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Bare International

Customer Service

San Jose, CA

$18.75 - $25.50/hr

Company Description BARE was born out of the need for consistent and exclusive mystery customer research and auditing services at the national and global level. Today, as the industry leader and ...

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

Support customer research, survey programs, journey mapping, and feedback initiatives * Analyze customer experience data and help identify actionable insights * Assist in developing dashboards ...

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How much do customer research jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer research in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Research vs Customer Insights Analyst?

AspectCustomer ResearchCustomer Insights Analyst
CredentialsBachelor's degree in marketing, psychology, or related field; research certificationsBachelor's or master's in marketing, data analysis, or related; analytics certifications
Work EnvironmentMarket research firms, corporate marketing departmentsCorporate settings, marketing teams, data-driven departments
Industry UsageUsed across industries for understanding customer needsFocused on analyzing customer data to generate insights
Search & Comparison IntentUnderstanding roles, responsibilities, and skillsDistinguishing analytical focus and job functions

Customer Research involves gathering data on customer preferences and behaviors through surveys, interviews, and focus groups. Customer Insights Analysts analyze this data to generate actionable insights that inform marketing strategies. While both roles focus on understanding customers, Customer Research emphasizes data collection, whereas Customer Insights Analysts focus on data analysis and interpretation.

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Cities with the most Customer Research job openings:

What states have the most Customer Research jobs?

States with the most job openings for Customer Research jobs include:

Customer Research jobs near you
Infographic showing various Customer Research job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Research Manager

New York, NY • On-site

Knit
See more jobs at Knitexternal

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

A little about us...
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands - including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate - and we need your help to push the limits of what's possible.
Overview
The purpose of the Research Manager role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning and supporting customer relationships, getting deeply engrained in customer research needs, and driving high-quality project deliverables, the Research Manager's impact is ultimately measured by positive customer retention.
Responsibilities | What you will own...
The research function is a primary contributor to Knit's shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business.
The levers the Research Director role owns to influence these key business objectives are:
  • Research Success → Ensuring Knit Customers successfully achieve their desired research outcomes through their projects with Knit, measured by successfully achieving Research Objectives and delivering on Knit's Quality & Speed service-level agreements (SLA's)

Primary responsibilities of this role:
  • Serving as the dedicated research lead for all customers' projects (on assigned accounts) and serving as the ultimate accountable part for research project success
  • Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success
  • Demonstrate a growth mindset as a solutions architect for customers, educating them on Knit's research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success - escalating to Research Directors when needs exceed capabilities
  • Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs
  • Driving, maintaining, and enriching all customer context to improve Knit's ability to meet the customers' custom research needs
  • Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers
  • Participating in continuous innovation on Knit's AI product to minimize the delta between Knit's AI output and a human researcher output
  • Driving on feedback collection on "the last mile" - uncovering and documenting what happens after Knit delivers a project to when it's "stakeholder ready," supporting Knit's product vision in getting to stakeholder ready reports
Required Skills & Experiences
Required:
  • Must have 5+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment.
  • Must have experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports.
  • Ability to drive initiatives and outcomes in ambiguous environments, both for navigating complex customer needs and Knit internal business changes. Proven track record successfully operating in an early stage startup (<50 employees) is a plus.
  • Proven track record of owning and supporting client relationships with customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to scope and achieve desired research outcomes, resulting in customer retention and growth.
  • Ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands.
Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan if applicable to role, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!
Salary
In accordance with New York pay transparency requirements, the salary range for this role is $115,000 - $130,000. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
  • Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?"
  • Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
  • Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.

In accordance with New York pay transparency requirements, the salary range for this role is listed below. Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
Salary Range
$115,000-$130,000 USD
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