1

Customer Research Jobs in Virginia (NOW HIRING)

Senior Product Manager, Strategic Initiatives

Richmond, VA ยท Hybrid

$125K - $165K/yr

Leverage customer research, market insights, and data analysis to inform product decisions and uncover new opportunities for growth. * Drive cross-functional alignment, manage complex dependencies ...

New

Chef

Alexandria, VA ยท On-site

Create menus according to season and customer research * Set up the kitchen with necessary tools and equipment * Prepare food and present it in an appealing manner * Supervise and delegate tasks to ...

Chef

Alexandria, VA ยท On-site

$80K - $90K/yr

Create menus according to season and customer research * Set up the kitchen with necessary tools and equipment * Prepare food and present it in an appealing manner * Supervise and delegate tasks to ...

Riverside OverviewRiverside Research is an independent National Security Nonprofit dedicated to ... Significant customer interaction, initiating customer contact to create new business opportunities ...

Chef

Alexandria, VA ยท On-site

$80K - $90K/yr

Create menus according to season and customer research * Set up the kitchen with necessary tools and equipment * Prepare food and present it in an appealing manner * Supervise and delegate tasks to ...

Line Cook

Alexandria, VA ยท On-site

$14 - $18/hr

Create menus according to season and customer research * Set up the kitchen with necessary tools and equipment * Prepare food and present it in an appealing manner * Supervise and delegate tasks to ...

Line Cook

Falls Church, VA ยท On-site

$16 - $18.50/hr

Create menus according to season and customer research * Set up the kitchen with necessary tools and equipment * Prepare food and present it in an appealing manner * Supervise and delegate tasks to ...

next page

Showing results 1-20

Customer Research information

What is the difference between Customer Research vs Customer Insights Analyst?

AspectCustomer ResearchCustomer Insights Analyst
CredentialsBachelor's degree in marketing, psychology, or related field; research certificationsBachelor's or master's in marketing, data analysis, or related; analytics certifications
Work EnvironmentMarket research firms, corporate marketing departmentsCorporate settings, marketing teams, data-driven departments
Industry UsageUsed across industries for understanding customer needsFocused on analyzing customer data to generate insights
Search & Comparison IntentUnderstanding roles, responsibilities, and skillsDistinguishing analytical focus and job functions

Customer Research involves gathering data on customer preferences and behaviors through surveys, interviews, and focus groups. Customer Insights Analysts analyze this data to generate actionable insights that inform marketing strategies. While both roles focus on understanding customers, Customer Research emphasizes data collection, whereas Customer Insights Analysts focus on data analysis and interpretation.

Infographic showing various Customer Research job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Channel and Customer Research Sector Lead, Financial Services

Springfield, VA โ€ข On-site

BetterCloud
Software Developmentย โ€ขย 201 - 500 employees

$159K - $160K/yr

Other

Posted 7 days ago


Job description

About AlphaSense

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense's AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About the Role:

As the Sector Lead for Financial Services on the Channel & Customer Research (CCR) team, you will play a pivotal role in building and maintaining AlphaSense's channel research coverage across financial services companies, including insurance, banking, and fintech. Reporting to the Head of Channel & Customer Research, you will oversee the development and execution of CCR projects, ensuring questionnaires, expert sourcebases, and research outputs meet the firm's standards for quality, consistency, and end-user value.

You will combine sector expertise with research leadership to guide a team of analysts responsible for conducting structured channel checks across a diverse set of financial services companies and value chains. Leveraging AlphaSense's AI interviewer technology, you will help design and scale primary research workflows that generate consistent, trackable insights from industry participants, including brokers, agents, lenders, payment processors, technology vendors, and other ecosystem participants. Your responsibilities will include project setup, questionnaire development, expert sourcebase guidance, and research quality oversight. Acting as the connective layer between research strategy and day-to-day execution, you will help expand coverage while maintaining a strong understanding of industry dynamics, regulatory considerations, and key market debates.

You will also serve as a key stakeholder in refining research frameworks, improving workflows, and partnering with cross-functional teams to strengthen CCR's Financial Services coverage and ensure consistent delivery of high-quality research.

What You'll Do:
  • Develop and maintain the CCR coverage roadmap for Financial Services equities, translating sector priorities into a structured pipeline of channel check projects aligned with investor demand, client engagement trends, and key debates across banking, insurance, and fintech.
  • Lead the development of high-quality channel check frameworks, including expert sourcebase strategy and structured questionnaires that generate consistent, trackable insights across quarters and across companies under coverage.
  • Serve as the primary domain expert for Financial Services, maintaining a strong understanding of business models, distribution channels, and key investment debates across areas such as lending, deposits, payments, insurance underwriting, and financial technology to guide project design and ensure research relevance.
  • Collaborate closely with Operations Managers and analysts responsible for project execution, providing guidance on expert targeting, feasibility, and project structure to ensure channel checks generate actionable, differentiated insights from industry participants.
  • Continuously identify new companies, sub-sectors, and channel check opportunities within the Financial Services ecosystem, expanding CCR coverage by mapping value chains (e.g., brokers, agents, lenders, ISVs, payments ecosystems) and identifying expert networks capable of supporting ongoing research.
Who You Are:
  • You have 5-8 years of experience in equity research, market intelligence, consulting, or a related analytical role, with exposure to Financial Services, including banking, insurance, fintech, or adjacent sectors.
  • You bring strong domain knowledge of Financial Services, including familiarity with key companies, business models, distribution channels, and the core investment debates across areas such as lending, deposits, payments, underwriting, and financial technology.
  • You have experience designing primary research frameworks and questionnaires that translate industry knowledge into structured, repeatable insights, ideally within a channel check or expert interview context.
  • You are highly analytical and intellectually curious, capable of quickly developing expertise across new companies and subsectors while identifying where channel checks can generate differentiated, investable insights.
  • You are comfortable working cross-functionally with research leadership, operations teams, and analysts to ensure projects are well-structured, feasible, and executed to a consistently high standard.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$92,000-$135,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

#J-18808-Ljbffr