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How much do customer representative manager jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer representative manager in Rockingham, NC is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $48.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Rockingham, NC? The most popular types of Customer Representative jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Customer Representative Manager jobs? Cities near Rockingham, NC with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you
Representative - Customer Service

Representative - Customer Service

Schaeffler Group

Cheraw, SC

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Schaeffler rating

7.0

Company rating: 7.0 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

289th of 415 rated machine equipment manufacturers

Job description

Schaeffler Group -- Representative - Customer Service
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.  
Your Key Responsibilities
  • Execute order fulfillment processes for an assigned customer group or an assigned group of products.
  • Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
  • Provide explanations and solutions to customers to ensure customer satisfaction.
  • Coordinate with other departments and external providers to implement corrective actions.
  • Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
  • Ensure that services delivered are in line with defined quality standards and processes.
Your Qualifications
  • Associate’s degree or high school diploma, combined with relevant practical experience.
  • Experience in customer service, order fulfillment, logistics, or supply chain-related activities.
  • Good understanding of customer service processes and logistics workflows.
  • Strong communication skills in English.
  • A structured, solution-oriented, and collaborative working style. 
  • Applicants must be authorized to work in the US without employment visa or other sponsorship 
Our Offering
At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following: 
  • Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind. 
  • Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future. 
  • Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
  • Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.  
See all of our benefits at: Schaeffler Benefits
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers Your contact Schaeffler Group USA Inc.  Jason Gould Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law. Keywords: Supply Chain Management;  
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