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Customer Representative Manager Jobs in Rockingham, NC

Ripple Fiber

Outside Sales Representative

West End, NC · On-site

Maintain customer records and track sales activity using the CRM platform. * Answer customers questions about products, prices, and timelines. * Attend regular sales team meetings. * Represent Ripple ...

Ripple Fiber Inc

Outside Sales Representative

NC · On-site

$95K/yr

Maintain customer records and track sales activity using the CRM platform. * Answer customer's questions about products, prices, and timelines. * Attend regular sales team meetings. * Represent ...

InsuraTec

Sales Representative (Remote)

Laurinburg, NC · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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Customer Representative Manager information

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How much do customer representative manager jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer representative manager in Rockingham, NC is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $48.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Rockingham, NC? The most popular types of Customer Representative jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Customer Representative Manager jobs? Cities near Rockingham, NC with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you

Manufactured Home Sales Representative

The Cavco Family of Companies

Hamlet, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Details:
Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company. Headquartered in Phoenix, Arizona, Cavco is a leading designer and builder of manufactured homes, modular homes, commercial buildings, park model RV's, and vacation cabins. We produce and sell some of the most widely recognized brand names in the industry including Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Friendship Homes, Chariot Eagle, Cavco Homes, Commodore Homes and Ranell Homes. The company's insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners and our finance subsidiary, Country Place Mortgage, offers a variety of homebuyer financing options. Our production footprint includes 27 manufactured and modular home factories across the U.S. We conduct business through more than 40 company-owned sales centers in addition to a vast network of independent retailers, community operators, builders and developers in 47 states, six Canadian provinces as well as Mexico, Japan, and Puerto Rico.
Our Team Members are our biggest asset and play an integral role in meeting the needs of our customers. Come be part of a team offering many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.
We are currently looking for a Sales Representative at Cavco in Hamlet, NC. The Sales Representative sells homes manufactured by Cavco Industries to builder/developers, communities, company-owned, exclusive, and/or independently owned points of distribution by performing the following duties.
What Is In It For You?
  • Being valued for what you contribute
  • Competitive wages
  • Medical, Dental, Vision, 401k Paid Vacation and Holidays
  • Training & Development
  • Collaboration/Team Work.

Responsibilities:
  • Each Sales Representative is assigned areas in which to promote the sale of homes to all existing customers; and to prospective retailers, builders, developers and communities.
  • Represents our company at trade shows to promote product.
  • Demonstrate a good work ethic based on principles of honesty and integrity.

Qualifications:
  • Associates degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Effective ability to communicate orally and in written form effectively with co-management, internal, and external customers.
  • Ability to work in a fast pace environment.
  • Attention to detail with ability to meet deadlines.
  • Demonstrate the ability to anticipate and solve practical problems or resolve issues. Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Ability to travel to all existing customers; and to prospective retailers, builders, developers and communities at least 30% of the time.
  • Project Management Skills Preferred skills: architectural space planning skills, knowledge of residential construction, ability to read and understand architectural/engineering drawings.
  • Travel Required-Up to 30% of the time.
  • Self-Starter

Skills:
  • Construction Knowledge
  • B2B Sales Skills
  • Time Management Skills
  • Written and Verbal Communication
  • Great listening Skills
  • Emotional Intelligence
  • Negotiation Skills
  • Problem Solving and Critical Thinking
  • Goal Driven

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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