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Customer Representative Manager Jobs in Rockingham, NC

Cheerwine

GEO-SALES REPRESENTATIVE

Raeford, NC · On-site

$42K - $48K/yr

GEO-SALES REPRESENTATIVE Industry Code: Wholesale Trade 424000 Non-Durable Goods Job Code: B6553 ... necessary managers at our customer's location before finalizing the order sheet for the next ...

LeafHome

Territory Sales Representative

Laurinburg, NC

$50K - $100K/yr

Report daily results to the field management team and develop a collaborative working relationship ... Customer focused and results oriented. * Professional demeanor and attire. * Must be legally ...

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Customer Representative Manager information

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$4

$34

$54

How much do customer representative manager jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for customer representative manager in Rockingham, NC is $34.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $48.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

What are the most commonly searched types of Customer Representative jobs in Rockingham, NC? The most popular types of Customer Representative jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Customer Representative Manager jobs? Cities near Rockingham, NC with the most Customer Representative Manager job openings:
Customer Representative Manager jobs near you
Customer Service Rep(08810) - 311 Harris Ave

Customer Service Rep(08810) - 311 Harris Ave

Domino's Franchise

Raeford, NC

$13.25 - $18/hr

Full-time

Posted 8 days ago

Domino's rating

4.9

Company rating: 4.9 out of 10

Based on 1,873 frontline employees who took The Breakroom Quiz

18th of 22 rated food delivery companies

Job description

Job Description
Extra cash? New skills? More opportunity? Find what you’re after at Domino’s, where you’ll have fun while making great food and providing exceptional customer service.
We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.
As a Domino’s Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.
Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.
Requirements:
  • You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
  • You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner.
  • You will be expected to demonstrate and model Domino’s Perfect Image standards at all times. Domino’s will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material).
 
Do you have what we’re looking for? Apply to join our team today!Additional Information

All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

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Benefits

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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