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Customer Representative Manager Jobs in Delaware

George Sherman Corp.

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

As part of this responsibility, the CSR will develop and manage reports,and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part ...

Mr. Rooter Corporation

Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative We are looking for awesome Customer Service Representatives, who ... After your initial training, you'll work with management and dispatchers delivering a first-class ...

Casella Home Office

Customer Care Representative

Townsend, DE · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of ...

Domino's Pizza

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Wilmington, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Wilmington, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

New Castle, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Middletown, DE · On-site

$15 - $20.50/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Bear, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Wilmington, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Mr. Rooter

Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

After your initial training, you'll work with management and dispatchers delivering a first-class ... customer service representative to train on the knowledge and skills you'll need to perform. Once ...

Domino's Pizza

Customer Service Rep

Wilmington, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Hockessin, DE · On-site

$16 - $21.75/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.50/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Wilmington, DE

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

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Showing results 21-40

All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Delaware

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a customer representative manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a customer representative manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What are the key skills and qualifications needed to thrive as a customer representative manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the most commonly searched types of Customer Representative jobs in Delaware?

The most popular types of Customer Representative jobs in Delaware are:

Customer Representative Manager jobs near you

Customer Service Representative

George Sherman Corp.

Lewes, DE • On-site

$16 - $21.50/hr

Full-time

Re-posted 7 days ago

Job description

Customer Service Representative


Job Summary

The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CSR will develop and manage reports,and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.  Good communication with the client is essential!  Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.  Have a courteous and pleasant demeanor whether on a phone call or not.  Know that courteousness affects other team members’ spirit.
  • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
  • Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
  • Making sure that Maintenance Agreement clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
  • Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction. 
  • Assist with making calls to follow up on AR, Open Quotes, and other duties as assigned.
  • Obey company Code of Ethics and the Team Rules

 Minimum Qualifications

  • High school diploma/GED required
  • Self-starter, reliable, flexibility with hours
  • Strong customer service skills
  • Present and communicate professionally (written and verbal)
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Strong knowledge of Microsoft Excel, Word and Powerpoint
  • Must be a critical thinker - Strong English composition skills
  • Telephone etiquette and working knowledge of email systems

Physical Demands and Work Environment

Physical Demands:

  • Climbing up and down stairs from time to time
  • Moderate lifting may be required (15-20) pounds

Working Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • Dress code is business casual