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Customer Representative Manager Jobs in Delaware

George Sherman Corp.

Customer Service Representative

Lewes, DE · On-site

$16 - $21.50/hr

As part of this responsibility, the CSR will develop and manage reports,and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part ...

Domino's Pizza

Customer Service Rep

Hockessin, DE · On-site

$16 - $21.75/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Wilmington, DE

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Mr. Rooter

Customer Service Representative

Newark, DE · On-site

$15.75 - $21.25/hr

After your initial training, you'll work with management and dispatchers delivering a first-class ... customer service representative to train on the knowledge and skills you'll need to perform. Once ...

Domino's

Customer Service Rep

Newark, DE · On-site

$15.75 - $21.50/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Wilmington, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Elsmere, DE · On-site

$15.50 - $21/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's Pizza

Customer Service Rep

Newark, DE

$15.75 - $21.25/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

Domino's

Customer Service Rep

Hockessin, DE · On-site

$16 - $21.75/hr

Domino's Pizza takes care of their employees, it is a fact that we promote from within and 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers! What are ...

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Showing results 1-20

All JobsCustomer Representative JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Delaware

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the salary expectations for customer service managers?

Customer Representative Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and CRM software proficiency, and may include bonuses or benefits.

Is a Customer Representative Manager job stressful?

A Customer Representative Manager role can be stressful due to managing customer issues, meeting service targets, and supervising staff. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult customers.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure. The level of stress can vary based on the company's workload, support systems, and individual resilience.
What are the most commonly searched types of Customer Representative jobs in Delaware? The most popular types of Customer Representative jobs in Delaware are:
Customer Representative Manager jobs near you

KEY ACCOUNT MANAGER CDP (New Castle)

hongrp

New Castle, DE

$65K - $85K/yr

Other

Posted 4 days ago

Job description

Canada Dry Potomac Corporation, a proud member of The Honickman Companies, is hiring a Key Account Manager to represent our iconic beverage brands in the field. If you’re driven, relationship-focused, and excited to grow your accounts while earning competitive pay and great benefits — this is the role for you.
Salary: $65,000 - $85,000 (depending on years of experience)

 

POSITION SUMMARY:  

Manage retail customer accounts to deliver leading volume and revenue growth of our portfolio of brands, entrenching the organization as a key strategic business partner to each customer.

REPRESENTATIVE RESPONSIBILITIES:

The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position may vary.

  • Develop trusting relationships with your retail chain customers, elevating our perception with each retailer as a strategic business partner.
  • Acquire a thorough understanding of key customer needs and requirements, from buying desk/c-suite to store level. 
  • Expand the relationships with existing customers by continuously proposing solutions that meet our mutual business objectives.
  • Serve as the link of communication between key customers and internal teams, inclusive of brand partners.
  • Evaluate ROI prior to recommending POS or customized solutions.
  • Deliver CMA budget for your accounts.
  • Develop and execute account specific CMA programs.
  • Assist in development and delivery of annual business review at each of your accounts.
  • Increase authorization/distribution of all packages and products.
  • Post ad analysis and evaluate promotional effectiveness.
  • Follow-up all key account calls with a call summary.
  • Track Feature Ad activity at your accounts.
  • Performs other duties as required.

EXPERIENCE, EDUCATION, CERTIFICATION:

  • Bachelor’s Degree in related field and 5 years Sales/Marketing Management experience; OR 7 years Sales/Marketing Management experience.
  • Must maintain a valid Driver’s License.
  • Related training or certification.
  • Experience working in a team environment.

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