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Customer Representative Manager Jobs in Delaware

hongrp

KEY ACCOUNT MANAGER CDP (New Castle)

New Castle, DE · On-site

$65K - $85K/yr

... customer. REPRESENTATIVE RESPONSIBILITIES: The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties ...

AlphaGraphics

Customer Service Representative

Bear, DE · On-site

$15.50 - $21/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Flexible ... We pride ourselves on our training programs in management, sales, operations, print, signs, design ...

Carroll Motor Fuels

Customer Service Representative

Dover, DE · On-site

$12.75 - $17.25/hr

The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to ...

Varite

Customer Service Representative

Wilmington, DE · On-site

$20 - $23.94/hr

Customer Service Rep must obtain a thorough knowledge of the domestic order management system and all applicable policies and procedures. * Experience in SAP-R3 or equivalent, order entry, pricing ...

Qnity Inc

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply ...

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All JobsCustomer Representative Manager JobsCustomer Representative Manager Jobs in Delaware

Customer Representative Manager information

What is the difference between Customer Representative Manager vs Customer Service Supervisor?

AspectCustomer Representative ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages performanceSupervises daily customer service operations, trains staff, handles escalations
Required CredentialsBachelor's degree in business or related field, experience in customer service managementHigh school diploma or equivalent, experience in customer service roles
Work EnvironmentOffice setting, managerial meetings, strategic planningCall centers, retail stores, or service centers
Industry UsageCommon in large organizations with multiple teamsFound in various customer service settings, often in retail and call centers

The Customer Representative Manager focuses on strategic oversight and team management, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position typically involves higher-level planning and leadership responsibilities.

How does a Customer Representative Manager typically collaborate with other departments to resolve customer issues?

A Customer Representative Manager frequently works cross-functionally with teams such as sales, technical support, and product development to address complex customer concerns. They coordinate with these departments to gather necessary information, escalate issues, and ensure timely resolutions. This collaboration requires strong communication skills and the ability to advocate for the customer's needs while balancing company policies. Effective partnership with other teams not only improves customer satisfaction but also helps identify recurring problems and opportunities for process improvement.

What does a Customer Representative Manager do?

A Customer Representative Manager oversees a team of customer service representatives, ensuring that customers receive prompt, helpful, and courteous service. They are responsible for training staff, monitoring performance, resolving escalated issues, and implementing strategies to improve customer satisfaction. Additionally, they analyze customer feedback to identify trends and work closely with other departments to address customer needs and enhance the overall service experience.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Representative Manager, and why are they important?

To thrive as a Customer Representative Manager, you need strong leadership abilities, deep knowledge of customer service principles, and experience in managing teams, often backed by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, conflict resolution, and problem-solving skills help you motivate teams and deliver exceptional customer experiences. These skills are essential for ensuring team efficiency, customer satisfaction, and the overall success of customer service operations.

What are the salary expectations for customer service managers?

Customer Representative Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as conflict resolution and CRM software proficiency, and may include bonuses or benefits.

Is a Customer Representative Manager job stressful?

A Customer Representative Manager role can be stressful due to managing customer issues, meeting service targets, and supervising staff. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult customers.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, strict performance targets, and handling difficult customer interactions. Managing stress requires good communication skills, patience, and the ability to stay calm under pressure. The level of stress can vary based on the company's workload, support systems, and individual resilience.
What are the most commonly searched types of Customer Representative jobs in Delaware? The most popular types of Customer Representative jobs in Delaware are:
Customer Representative Manager jobs near you
Customer Billing Representative

Customer Billing Representative

Contemporary Staffing Inc

Newark, DE • On-site

$16.75 - $21.50/hr

Other

Posted 14 days ago

Job description

Job Title: Customer Billing Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Billing Representative to join our client to support accurate and efficient utility billing operations while improving account resolution and customer data integrity. This role focuses on managing complex billing scenarios, resolving exceptions, and ensuring compliance with regulatory and financial standards. The ideal candidate brings strong SAP expertise and a deep understanding of utility billing processes. This is a remote, temp to hire opportunity supporting teams in Newark, DE; Georgetown, DE; Jacksonville, FL; and Lantana, FL.
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Customer Billing Representative:
  • Manage end to end customer billing activities including invoicing, account updates, service orders, and transaction processing within SAP systems
  • Investigate and resolve complex billing exceptions through BPEM case handling, identifying root causes and improving workflows to reduce recurring issues
  • Monitor billing validations and outsorting results, partnering with billing, data management, and finance teams to address discrepancies during billing cycles
  • Perform account reconciliation activities including research of unapplied payments, credit balances, and determination of appropriate adjustments or refunds
  • Collaborate across teams while mentoring peers, supporting testing efforts, and maintaining compliance with regulatory and audit requirements
Qualifications and Skills for the Customer Billing Representative:
  • Three to five years of experience in utility billing within a front office or back office environment, with strong exposure to complex billing scenarios
  • Hands on experience with SAP S4HANA IS U including BPEM case management, application logs, and billing validation concepts
  • Strong analytical and problem solving abilities with the capacity to interpret tariffs, rates, and financial data accurately
  • Effective communication and organizational skills with the ability to manage multiple priorities while maintaining attention to detail
  • A degree or related coursework in accounting, business, or information systems is preferred, with equivalent experience considered
Why Join Us?
This opportunity offers hands on experience working with complex billing systems and collaborating with multiple business units. You will gain exposure to process improvement initiatives and system enhancements while contributing to day to day operations. It is an excellent role for professionals seeking to deepen their technical and operational expertise in utility billing.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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