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Customer Reliability Engineer Jobs in Suwanee, GA

Site Reliability Engineer I

Atlanta, GA · On-site

$98K - $148K/yr

As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office, you'll help ... Our systems support millions of events and alerts daily, enabling customers to detect, respond to ...

New

Senior Site Reliability Engineer

Atlanta, GA · On-site

$54.75 - $72.75/hr

... our customers, while enjoying the day-to-day. At QGenda, we value our employees and their ... About Your Role As a Senior Site Reliability Engineer, you will work with our Infrastructure and ...

Site Reliability Engineer II

Atlanta, GA · On-site

$113K - $171K/yr

As a Site Reliability Engineer II on the Core Infrastructure team in our Atlanta office, you'll ... Our systems support millions of events and alerts daily, enabling customers to detect, respond to ...

New

Senior Site Reliability Engineer

Atlanta, GA · On-site

$54.75 - $72.75/hr

About Your Role As a Senior Site Reliability Engineer, you will work with our Infrastructure and ... customers. This is an excellent opportunity to have a significant impact on the stability of our ...

Lead Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

Define and track reliability metrics that measure platform health, customer experience, and ... Promote a culture of engineering-led operations and continuous process optimization. Operational ...

Lead Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

Define and track reliability metrics that measure platform health, customer experience, and ... Promote a culture of engineering-led operations and continuous process optimization. Operational ...

Database SRE

Johns Creek, GA · On-site

$52.75 - $70.25/hr

Role: Database SRE Location: Alpharetta, GA (Hybrid) Hybrid: 4 x 10 hr days -- Sunday thru ... Customer obsessed * Accountable and dependable * Urgent without being reckless * Continuously ...

Lead Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

Define and track reliability metrics that measure platform health, customer experience, and ... Promote a culture of engineering-led operations and continuous process optimization. Operational ...

Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

... CRM & Salesforce, and client reporting. Our systems are designed to be innovative and resilient ... Job Summary We are looking for a Site Reliability Engineer with a minimum of 5 years of industry ...

Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

... CRM & Salesforce, and client reporting. Our systems are designed to be innovative and resilient ... Job Summary We are looking for a Site Reliability Engineer with a minimum of 5 years of industry ...

Showing results 41-60

Customer Reliability Engineer information

See Suwanee, GA salary details

$56.8K

$109.8K

$131.2K

How much do customer reliability engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reliability engineer in Suwanee, GA is $109,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,400.00 and $120,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Suwanee, GA?

For Customer Reliability Engineer jobs in Suwanee, GA, the most frequently searched job titles are:

What cities near Suwanee, GA are hiring for Customer Reliability Engineer jobs?

Cities near Suwanee, GA with the most Customer Reliability Engineer job openings:

Site Reliability Engineer I

PagerDuty

Atlanta, GA • On-site

$98K - $148K/yr

Full-time

Posted 3 days ago

New


Job description

As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office,
you'll help build and operate the foundational infrastructure that powers PagerDuty's
real-time digital operations platform. Our systems support millions of events and alerts
daily, enabling customers to detect, respond to, and resolve incidents quickly and
reliably.
You'll work at the intersection of platform evolution and operational excellence, building
and evolving foundational network, compute, and ingress infrastructure while scaling
and hardening existing systems. Your work will directly impact the reliability, scalability,
and security of the services our customers rely on to keep their businesses running as
PagerDuty continues to grow across products, regions, and customer use cases.
Key Responsibilities

Support and improve foundational infrastructure, including networking, compute
platforms, Kubernetes clusters, and ingress/traffic management systems.
Contribute to the reliability and scalability of PagerDuty's core platform by
hardening existing systems and supporting the rollout of new infrastructure
capabilities.
Participate in agile rituals (standups, planning, retros) and communicate
progress/risks early
You stay current on technical trends to suggest innovative tools and approaches
to interesting problems
Monitor system health using metrics, logs, and alerts, and participate in 24/7
on-call rotations to help detect, respond to, and resolve incidents.
Basic Qualifications

0 to 1+ years of experience in Site Reliability Engineering, DevOps, or Platform
Engineering roles
Hands-on experience operating Linux-based systems in production
environments
Working knowledge of networking fundamentals, such as load balancing, DNS,
TLS, and ingress traffic flow
Experience with container orchestration (e.g., EKS, Kubernetes)
Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure),
including networking and compute concepts
Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation)

Preferred Qualifications

Experience with AWS cloud networking concepts such as VPCs, subnets,
routing, security groups, and load balancers
Experience operating or contributing to production Kubernetes platforms (e.g.,
EKS), including cluster upgrades, networking, or ingress configuration
Experience with monitoring, observability, and logging platforms (e.g., DataDog,
New Relic, SumoLogic, Splunk, Prometheus, Grafana)
Familiarity with service meshes, ingress controllers, or API gateways (e.g.,
Envoy, Istio, NGINX)
Salary Range:  $98,000 to $148,500