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Customer Reliability Engineer Jobs in Seattle, WA

Blue Origin, LLC

Reliability Engineer (II-III)

Seattle, WA · On-site

$121K - $169K/yr

... reliability. You will work with design engineers, operations engineers, senior technical leaders ... and customers across Blue Origin programs, system elements, and the product lifecycle to drive ...

Comtech, LLC

Site Reliability Engineer

Seattle, WA · On-site

$64.75 - $86.25/hr

... Site Reliability Engineer Duration: Long Term These are top 4 criteria important for SREs 2. ... customers around the globe. Must Haves/Nice to Haves: Proven ability to participate with other ...

Blue Origin

Reliability Engineer (II-III)

Seattle, WA · On-site

$121K - $169K/yr

... reliability. You will work with design engineers, operations engineers, senior technical leaders ... and customers across Blue Origin programs, system elements, and the product lifecycle to drive ...

Axon

Sr. Site Reliability Engineer I

Seattle, WA · On-site

$134K - $214K/yr

We connect with candor and care, seeking out diverse perspectives from our customers, communities ... Your Impact As a Senior Site Reliability Engineer within the APX SRE organization, you'll focus on ...

Plaud

SRE Engineer - Seattle

Seattle, WA · On-site

$64.75 - $86.25/hr

Work with passionate teammates who value innovation, collaboration, and customer success. * Grow ... Ensure reliability and performance of Plaud.ai's AI products at scale * Design and operate highly ...

Plaud

SRE Engineer - Seattle

Seattle, WA · On-site

$65 - $86.25/hr

Work with passionate teammates who value innovation, collaboration, and customer success. * Grow ... Ensure reliability and performance of Plaud.ai's AI products at scale * Design and operate highly ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Seattle, WA

Customer Reliability Engineer information

See Seattle, WA salary details

$69.7K

$134.8K

$161.1K

How much do customer reliability engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer reliability engineer in Seattle, WA is $134,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,100.00 and $147,400.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Seattle, WA?

For Customer Reliability Engineer jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Seattle, WA look for?

The top searched job categories for Customer Reliability Engineer jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Reliability Engineer jobs?

Cities near Seattle, WA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Sr. HW Reliability Engineer, Leo, Product Integrity, Hardware Reliability, Product Integrity

Amazon

Redmond, WA • On-site

Full-time

Re-posted 11 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,105 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon is a leader in developing first of its kind hardware, such as Kindle, Echo and FireTV. Amazon reliability team aims to develop reliable and robust products that delight our customers. In this role, as a Sr.

Hardware Reliability Engineer, you will be responsible for the reliability engineering of our new and emerging category of devices - Leo Customer Terminal. Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to un-served and under-served communities around the world. As a reliability engineer on the Leo Customer Terminal products, you will be developing new reliability specifications.

You should have a good understanding of Design for Reliability, Reliability statistics, Reliability tests and/or solid understanding of outdoor consumer and aviation electronics to influence design for reliability to:
Define new test specifications, methodology and test coverage based on mission profiles to assure product reliability.
Identify and validate product risks via Design for Reliability mechanisms and work with design teams to mitigate them during development.
Provide hands-on experimental design, execution, and test development.
Perform reliability prediction of failure mechanisms and risk assessment on products under development and products in the field
You will possess strong understanding of MIL-STD and DO-160 reliability requirement and reliability failure analysis techniques. You will engage with an experienced cross-disciplinary staff and outside partners to drive key aspects of product definition, execution and test. You must be responsive, flexible and able to succeed within an open collaborative peer environment


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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