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Customer Reliability Engineer Jobs in Portland, OR

Concora Credit Inc.

Site Reliability Engineer

Beaverton, OR · On-site

$59.25 - $78.75/hr

Overview As a Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day. The impact you'll have at Concora Credit: We are in ...

Concora Credit Inc.

Site Reliability Engineer

Beaverton, OR · Hybrid

$59.25 - $78.75/hr

As a Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day. The impact you'll have at Concora Credit: We are in search of ...

Concora Credit Inc.

Site Reliability Engineer

Beaverton, OR · Hybrid

$59.25 - $78.75/hr

Overview As a Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day. The impact you'll have at Concora Credit: We are in ...

Concora Credit Inc.

Site Reliability Engineer

Beaverton, OR · Hybrid

$59.25 - $78.75/hr

Overview As a Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day. The impact you'll have at Concora Credit: We are in ...

Deloitte

SRE Engineering Manager - PxE ERM

Portland, OR · On-site

$60.50 - $80.25/hr

As a Manager, SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... Customer-Centric Engineering: Develop lean engineering solutions through rapid, inexpensive ...

Biotronik

Manufacturing Engineer, Reliability

Lake Oswego, OR · On-site

$105K - $132K/yr

Manufacturing Engineer, Reliability We are expanding our team and seeking a talented Design and ... Interface with internal and external customers to evaluate substrate designs and provide design for ...

TSMC

IT Infrastructure Engineer

Camas, WA

Apply Site Reliability Engineering (SRE) principles to improve system reliability, scalability, and ... engineering, customers, and business partners in a hi-tech, fast-paced, quick-changing work ...

TSMC

IT Infrastructure Engineer

Camas, WA · On-site

Apply Site Reliability Engineering (SRE) principles to improve system reliability, scalability, and ... engineering, customers, and business partners in a hi-tech, fast-paced, quick-changing work ...

Smarsh

Support Engineer - Java

Portland, OR

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Must have * 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent ...

Smarsh

Support Engineer - Java

Portland, OR

$140K - $155K/yr

Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Must have * 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent ...

Intel

Substrate Quality Engineer

Hillsboro, OR · On-site

$78K - $101K/yr

As a Senior Quality and Reliability Engineer, you will engage with substrate manufacturing ... Partner with customer-facing quality teams across a broad range of Intel Foundry customers. * You ...

DAT

NOC Engineer I

Beaverton, OR · On-site

The NOC team is responsible for ensuring our platform runs smoothly 24/7 for our customers and coordinates teams when something goes wrong. This position reports directly to the SRE/NOC Manager. This ...

FormFactor, Inc.

Facilities Engineer

Beaverton, OR · On-site

$94K - $123K/yr

... modeling, reliability, and design de-bug, to qualification and production test. Semiconductor ... The company serves customers through its network of facilities in Asia, Europe, and North America.

Formfactor

Facilities Engineer

Beaverton, OR · On-site

$94K - $123K/yr

... modeling, reliability, and design de-bug, to qualification and production test. Semiconductor ... The company serves customers through its network of facilities in Asia, Europe, and North America.

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Portland, OR

Customer Reliability Engineer information

See Portland, OR salary details

$64.7K

$125.1K

$149.5K

How much do customer reliability engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer reliability engineer in Portland, OR is $125,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,700.00 and $136,800.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Portland, OR? For Customer Reliability Engineer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Portland, OR look for? The top searched job categories for Customer Reliability Engineer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Reliability Engineer jobs? Cities near Portland, OR with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Site Reliability Engineer

Concora Credit Inc.

Beaverton, OR • On-site

$59.25 - $78.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Overview
As a Site Reliability Engineer, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day.
The impact you'll have at Concora Credit:
We are in search of a seasoned Site Reliability Engineer. Our ideal candidate brings at least 6 years of hands-on experience across cloud and enterprise infrastructure, with strong expertise in site reliability engineering, operational readiness, observability, and platform support. The selected candidate will have deep experience in Microsoft Azure, along with strong working knowledge of hybrid infrastructure components such as VMware, Windows Server administration, Active Directory, F5 load balancers, and Cisco based environments. The ideal candidate will be highly technical, capable of evaluating services and projects through an SRE lens, and able to define what is required to make applications and platforms operationally ready, resilient, and supportable in production. This role also requires excellent communication skills to effectively partner with engineering, architecture, infrastructure, and leadership teams.
We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Responsibilities
As our SRE Engineer, you will provide:
  1. Site Reliability Engineering and Operational Readiness:
    • Define, implement, and support SRE practices that improve reliability, availability, performance, and operational maturity.
    • Assess applications, platforms, and infrastructure services to establish operational requirements, support standards, and readiness for production within an SRE model.
  2. SLO, Monitoring, and Service Health Management:
    • Develop and maintain service level objectives, service level indicators, alerting standards, and operational metrics aligned to business and technology needs.
    • Monitor service performance and reliability trends across cloud and hybrid environments, and partner with teams to reduce toil and strengthen service health.
  3. Azure Cloud Platform Reliability and Support:
    • Support and improve Microsoft Azure environments, with focus on reliability, scalability, operational supportability, and platform resilience.
    • Contribute to cloud reliability through automation, observability, incident reduction, capacity planning, and operational controls.
  4. Hybrid Infrastructure and Enterprise Platform Support:
    • Support hybrid infrastructure components that underpin application and service reliability, including VMware, Windows Server, Active Directory, F5 load balancers, and Cisco based infrastructure.
    • Identify and address reliability, performance, and support risks across both cloud and on premises environments, including key infrastructure dependencies and traffic flow considerations.
  5. Project Readiness and Reliability Engineering:
    • Review projects, applications, and platform changes to identify what is required for successful support in an SRE environment.
    • Evaluate architecture, dependencies, monitoring, alerting, failover, deployment methods, recoverability, and support processes before production release.
  6. Incident Response and Problem Resolution:
    • Lead or support troubleshooting of complex production issues, service degradations, and reliability concerns across cloud and hybrid platforms.
    • Participate in incident response, root cause analysis, and post incident reviews, and drive follow up actions that improve resilience and reduce repeat issues.
  7. Automation, Observability, and Continuous Improvement:
    • Improve operational efficiency through automation, instrumentation, and standardization of support processes, using tools such as Shell, PowerShell, Python, Terraform, or similar technologies.
    • Support observability and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, and related monitoring, logging, dashboarding, and alerting solutions.
  8. Cross Functional Communication and Technical Leadership:
    • Work closely with application teams, architects, DevOps engineers, infrastructure teams, and project stakeholders to align reliability expectations and support models.
    • Translate complex technical issues into clear operational guidance, readiness requirements, documentation, and status reporting for both technical teams and leadership.

These duties must be performed with or without reasonable accommodation.
We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.
Qualifications
Requirements:
  • A bachelor's degree or equivalent work experience with a minimum of 6 years' experience in SRE, infrastructure engineering, systems engineering, or a related role supporting both cloud and on premises environments.
  • Strong hands on experience with Microsoft Azure is required. AWS experience is welcome, but Azure is a core requirement for this role. Azure certifications such as AZ-104, AZ-305, AZ-400, or AZ-500 are desirable.
  • Proficiency with hybrid infrastructure technologies including VMware, Windows Server administration, Active Directory, DNS, load balancers such as F5, and Cisco based enterprise infrastructure.
  • Experience supporting Azure cloud services and platform components related to compute, networking, identity, monitoring, security, and operational support.
  • Strong experience with observability, monitoring, and APM platforms such as New Relic, Datadog, ELK Stack, Splunk, Dynatrace, or similar tools.
  • Experience defining and supporting SLOs, SLIs, alerting standards, dashboards, incident response, root cause analysis, and service health metrics.
  • Strong automation and scripting experience using tools such as Terraform, ARM, Bicep, Ansible, Shell, PowerShell, Python, or similar technologies used to improve reliability and operational efficiency.
  • Knowledge of PCI or similar security posture, audit procedures, and CIS security hardening standards

What's In It for You:
  • Medical, Dental and Vision insurance for you and your family
  • Relax and recharge with Paid Time Off (PTO)
  • 6 company-observed paid holidays, plus 3 paid floating holidays
  • 401k (after 90 days) plus employer match up to 4%
  • Pet Insurance for your furry family members
  • Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
  • We invest in your future through Tuition Reimbursement
  • Save on taxes with Flexible Spending Accounts
  • Peace of mind with Life and AD&D Insurance
  • Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Employment-based visa sponsorship is not available for this role.
Concora Credit is an equal opportunity employer (EEO).
Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.

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