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Customer Reliability Engineer Jobs in Portland, OR

Teledyne

Quality & Reliability Test Engineer

Wilsonville, OR · On-site

$74K - $96K/yr

Job Summary: We are seeking a Quality & Reliability Test Engineer who will be responsible for ... Interface with customers, Product Management and Sales organizations * Other duties as assigned ...

Onto

Principal Systems Engineer

Hillsboro, OR · On-site

... reliability issues. Onto Innovation strives to optimize customers' critical path of progress by ... The Principal Systems Engineer will define system-level requirements, ensure cross-functional ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

$105K - $115K/yr

Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. * Capture, reuse and share ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. * Capture, reuse and share ...

Actalent

Systems Engineer

Happy Valley, OR · On-site +1

$65 - $85/hr

... with customers. Responsibilities * Lead the capture, decomposition, and flow-down of system ... Contribute to safety analyses and reliability assessments to ensure system robustness and ...

nLIGHT

Product Engineer, Customer-Facing

Camas, WA · On-site

$90K - $115K/yr

... Engineering, Planning, Sales, and customers.  The preferred candidate will be highly motivated ... Lead improvements in reliability based on failure analysis, identifying root cause and appropriate ...

Socket.dev

Senior Software Engineer

Portland, OR · On-site

$140 - $190/hr

About Alivo At Alivo, we're transforming how businesses connect with their customers. Using cutting ... You will help us move quickly while maintaining the quality, reliability, and security expected ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Portland, OR

Customer Reliability Engineer information

See Portland, OR salary details

$64.7K

$125.1K

$149.5K

How much do customer reliability engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer reliability engineer in Portland, OR is $125,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,700.00 and $136,800.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Portland, OR? For Customer Reliability Engineer jobs in Portland, OR, the most frequently searched job titles are:
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Customer Reliability Engineer jobs near you

Quality & Reliability Test Engineer

Teledyne FLIR LLC

Wilsonville, OR • On-site

$74K - $96K/yr

Full-time

Posted 19 days ago

Job description

Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
We are seeking a Quality & Reliability Test Engineer who will be responsible for qualification and ongoing verification testing of advanced electro-optical and infrared assemblies.
Job Duties & Responsibilities:
  • Mentor and train Test Technicians
  • Direct work at the in-house testing lab for Design & Validation Testing (DVT), Environmental Qualifications and ongoing verification testing
  • Arrange and supervise testing at external suppliers including managing Purchase Orders (PO's), travel, etc.
  • Develop test methods/plans and write detailed test reports
  • Review contractual requirements and ensure compliance
  • Interface with customers, Product Management and Sales organizations
  • Other duties as assigned, including Quality Management System (QMS) tasks to maintain certifications

Job Qualifications:
  • Bachelor's degree in Engineering
  • 5-7+ years of experience in Quality
  • Good working knowledge of temperature, shock and vibration testing equipment including programming
  • Experience interpreting vibration profiles or optical assembly test data
  • Detailed record keeping ability and planning skills including MS Project familiarity
  • Excellent verbal and written skills
  • Experience testing EO/IR equipment preferred
  • MIL-STD-810 testing preferred
  • Experience directing and managing Test Technicians preferred

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
About Teledyne FLIR Defense
Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.
We're looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If you're mission-driven to globally collaborate on solutions that can change the battlefield and save lives, we invite you to explore our current opportunities.
#AnyThreatAnywhere
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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