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Customer Reliability Engineer Jobs in Philadelphia, PA

Accord Technologies Inc.

Reliability Engineer

Philadelphia, PA · On-site

$103K - $130K/yr

Reliability Engineer 6-12+ months location - Philadelphia, PA, USA All US VISA or Canadian Citizen ... Ensure alignment between internal teams and customer expectations. Progressive Integration of ...

Siegfried

Reliability Engineer

Pennsville, NJ

$83K - $110K/yr

Minimum of 3-5 years of experience in maintenance, reliability engineering, or a related field in a ... customers to industrial scale and manufacture safe drugs for patients worldwide. As a fully ...

Proscia

Reliability Engineer

Philadelphia, PA · On-site

$98K - $123K/yr

Own system reliability across customer installations, including uptime, performance, backup ... Collaborate closely with Engineering, Customer Success, and Support to translate field learnings ...

Veranova L P

Senior Reliability Engineer

Paulsboro, NJ · On-site

$115K - $125K/yr

Senior Reliability Engineer Discover Veranova: At Veranova, we believe people are our most ... Every role at Veranova plays a part in delivering an exceptional customer experience through ...

Proscia

Reliability Engineer

Philadelphia, PA · On-site

$98K - $123K/yr

Own system reliability across customer installations, including uptime, performance, backup ... Collaborate closely with Engineering, Customer Success, and Support to translate field learnings ...

Proscia

Reliability Engineer

Philadelphia, PA · On-site

$98K - $123K/yr

Own system reliability across customer installations, including uptime, performance, backup ... Collaborate closely with Engineering, Customer Success, and Support to translate field learnings ...

Luxoft

Lead Site Reliability Engineer

Wilmington, DE · On-site

$140 - $190/hr

... (SRE) practices across the software development lifecycle. Works closely with application ... customer experience health.Analyze production telemetry to proactively identify performance ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$120 - $140/hr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Best Egg

Site Reliability Engineer

Wilmington, DE · On-site

$55.25 - $73.50/hr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

Best Egg

Site Reliability Engineer

Wilmington, DE

$120K - $140K/yr

We aim to help customers make smart financial decisions and stay on track, so they can be money ... The Job As Site Reliability Engineer, you will serve as a reliability subject matter expert who ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Philadelphia, PA

Customer Reliability Engineer information

See Philadelphia, PA salary details

$61.6K

$119K

$142.3K

How much do customer reliability engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reliability engineer in Philadelphia, PA is $119,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,400.00 and $130,200.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Philadelphia, PA?

For Customer Reliability Engineer jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Philadelphia, PA look for?

The top searched job categories for Customer Reliability Engineer jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Customer Reliability Engineer jobs?

Cities near Philadelphia, PA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer

Accord Technologies Inc.

Philadelphia, PA • On-site

$103K - $130K/yr

Contractor

Re-posted 21 days ago

Job description

Reliability Engineer
6-12+ months
location – Philadelphia, PA, USA
All US VISA or Canadian Citizen

Must have:

Failure Analysis & Corrective Action Management (FRACAS)

Stakeholder Communication & Cross-Functional Coordination

Rail / Rolling Stock Reliability Expertise

Job Description:

Be a part of Reliability Growth Team dedicated to supporting the NGHST program and achieve contractual reliability targets for rolling stock. This team will lead reliability improvement initiatives during the product introduction phase and ensure alignment with contractual obligations and customer expectations.

 

Responsibilities:

Depot Capability Development

  • Deploy engineering and analytical resources across depots.
  • Actively participate in Failure Review Boards (FRB), internal failure analysis meetings, and customer-facing reliability discussions.

Structured Failure Management

  • Implement systematic processes for failure review and corrective action planning.
  • Ensure alignment between internal teams and customer expectations.

Progressive Integration of Corrective Actions

  • Embed corrective actions into manufacturing processes and field service activities.
  • Drive continuous improvement and reliability growth throughout the product lifecycle.

Pre-Work Coordination

  • Familiarize with the reliability plan for AMTRAK NGHST.
  • Coordinate with reliability engineers in St. Bruno or Toronto.

Supervision and Verification

  • Report to designated Alstom managers and ensure workload distribution per site needs.
  • Support verification of corrective actions and reliability growth progress.

Education & Experience: 

  • Bachelor’s degree in Engineering (Mechanical, Electrical, or related field).
  • 5+ years of experience in reliability engineering, preferably in rail or rolling stock.
  • Strong analytical skills and experience with failure analysis and corrective action planning.
  • Excellent communication and stakeholder management skills.
  • Familiarity with MMIS and reliability growth methodologies.
  • Knowledge of rail industry is mandatory.
  • Teamwork and collaboration with other functions