Customer Reliability Engineer Jobs in Philadelphia, PA

About the Role
This role is for a Subject Matter Expert (SME) in Mechanical Engineering, responsible for ensuring technical compliance with critical engineering standards and driving asset reliability. You'll provide specialized troubleshooting support, lead root cause analyses, and act as a key technical resource for Operations, specifically the HVAC department. This position requires deep expertise to fill the critical gap in our team's technical knowledge and uphold operational excellence.
What You'll Do:
• Define, design, develop, monitor, and refine an asset's maintenance plan, with a specific focus on ensuring compliance with Technical and Mechanical Engineering Standards.
• Provide specialized technical support to the site for mechanical equipment and fixed assets, including troubleshooting and diagnosing complex problems within mechanical systems such as HVAC System, water systems, pressure vessels, boilers, lifting equipment, and any other utility system.
• Work with HVAC, engineering and operations teams to perform the evaluation of assets, leveraging deep knowledge of system integrity and life cycle management processes.
• Develop risk management plans that will anticipate reliability-related and non-reliability-related risks that could adversely impact plant operations, contributing to root cause analysis (RCA) meetings for mechanical system investigations.
• Identify faults and symptoms using established processes and procedures, with a focus on historical Operational Occurrence Report (OOR) data analysis to improve equipment reliability and reduce downtime.
• Ensure all established policies and procedures are maintained. Maintain documentation of routine maintenance schedules, system configurations, applications, and technical reference materials, including the writing, reviewing, and approval of technical documents.
• Coach others and share in-depth knowledge of mechanical engineering standards that will support the critical thinking development of the HVAC department.
• Solve complex problems by taking a new perspective on existing solutions, including supporting the implementation of the Reliability Program for mechanical systems.
• Exercise judgment based on the analysis of multiple sources of information, assisting with Engineering Standard Gap Assessments.
• Impact a range of customer, operational, project, or service activities within own team and other related teams.
• Work within broad guidelines and policies.
• Explain difficult or sensitive information and work to build consensus and convinces to reach agreement, acting as a key liaison with Technical Operations Managers and CBRE HVAC/CUP department supervisors.
What You'll Need:
• Bachelor's degree in Mechanical Engineering or a related discipline, with a minimum of 5-7 years of experience in a technical or reliability engineering role, preferably in a manufacturing, pharmaceutical, or industrial environment.
• Deep, in-depth knowledge of mechanical engineering principles and their application to industrial equipment and systems.
• Proven ability to act as a Subject Matter Expert (SME), providing technical guidance and support on complex mechanical systems such as boilers, pressure vessels, and HVAC systems.
• Experience with developing and implementing reliability programs, root cause analysis (RCA), and analyzing historical data (e.g., Operational Occurrence Report) to improve asset performance.
• Strong understanding of and experience with relevant engineering standards and codes, such as those related to fire protection, pressure systems, and machinery safety.
• Excellent technical communication skills, with a proven ability to write and review detailed technical documents, reports, and procedures.
• The ability to work independently, exercise sound judgment based on the analysis of multiple sources of information, and solve complex problems by taking a new perspective.
• Strong collaborative skills to effectively interact with various teams, including operations, maintenance, and project management.
Why CBRE?
CBRE is the premier provider of Facilities Management Services. We offer excellent compensation and benefits, to include competitive salary, medical and dental benefits, PTO, 401K, and comprehensive training for professional growth.
- Benefits start 1st of the month following your hire date: medical, dental, vision, 401k, etc.
- First year of employment - 15 Days of PTO. Year 1 - 4 of employment 20 days of PTO!
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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