Customer Reliability Engineer Jobs in Pittsburgh, PA

Eaton's ES AMER NAS division is currently seeking an Application & System Reliability Engineer. This is a remote position where candidates must reside within the United States to be considered for this position.
What you'll do:
Position Overview:
The Application & System Reliability Engineer is a consultative technical sales professional responsible for supporting hyperscale design, reliability and quality engineering teams. An application design engineer must possess both strong technical and commercial skills and be experienced in electrical power distribution, power quality, control and rack level power.
This position is responsible for working with hyperscale principal design, product and reliability engineering teams to ensure Eaton product solutions are optimized for reliability for current and future data center distribution systems, medium voltage to rack level power. They will engage closely with sales and hyperscale teams, develop a deep understanding of customer systems and support customer reliability teams in identifying, assessing and resolving potential system issues. They will work closely with product line and ESA teams to quickly drive 8D and root cause investigations to closure when issues arise. They will participate in participate in Eaton product roadmaps will be a reliability voice of customer within divisions, including DFMEA events.
In this function you will:
• Support design and reliability engineers at hyperscale accounts, ensuring Eaton products meet and exceed customer reliability requirements
• Act as the primary point of contact for reliability and quality engineering support for the Eaton rep sales teams
• Serve as an application and reliability expert within the hyperscale accounts team, offering comprehensive support to account managers driving customer-focused reliability and quality improvements
• Facilitate technical collaboration between hyperscale and Eaton's product lines, supporting product innovation and design recommendations through partnership with customer quality and reliability teams, DFMEA
• Engage directly with customer reliability teams to deepen understanding of customer quality and reliability challenges and proactively address potential system issues
• Lead and accelerate 8D problem-solving and root cause investigations with internal and customer stakeholders, partnering with division and ESA engineering and quality teams driving corrective actions to timely closure
Qualifications:
Required (Basic) Qualifications:
• Bachelor's degree from an accredited institution
• Minimum seven (7) years of electrical sales/marketing and/or application engineering experience
• Possess a valid driver's license
• No relocation is offered for this position. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
• Bachelor's degree in Electrical Engineering from an accredited institution
• MBA
• Product Line, power systems engineering, and/or field engineering experience
• Reliability and/or material science experience
• DFMEA
• Experience working with accelerate failure rate analysis
• Experience working with root cause analysis
• MBAA Professional Engineer (PE) License
• LEED AP certification
• Extensive electrical experience
• Knowledge of Eaton electrical products, services and competitors
Skills:
Position Criteria:
• Possess excellent communication skills
• Must be able to work in the United States without corporate sponsorship now and within the future
• Technical knowledge regarding the application of power distribution products including medium and low voltage switchgear, panelboards and switchboards, protective relaying and busway
• Experience in working with products and applications such as three-phase UPS systems, power distribution units, static transfer switches, remote power panels, power monitoring products (including metering and software), and power control products
• Strategic understanding of the U.S. power distribution and data center market
• Problem-solving skills
• Effective communication skills with the ability to interact at all levels of an organization, including consultant or end user organizations
• Presentation and training skills - Initiative and self-management skills
• Proven capability to find creative solutions to solve complex technical application problems
• Value selling experience
• Ability to quickly lead 8D problem-solving and root cause investigations to closure, coordinating effectively across customer, sales, engineering and product teams
• Deep understanding of electrical systems, and experience driving teams to resolve issues
• Ability to travel up to 50%
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $143,250 - $210,100.
Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The application window for this position is anticipated to close on July 30, 2026.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.