Customer Reliability Engineer Jobs in Erie, PA (NOW HIRING)

FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is for two (2) open positions with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

This Engineer position is accountable for the reliability and assessment of Pennsylvania's distribution systems. The engineer performs analysis and recommends solutions to maintain a reliable electrical infrastructure that meets present and future electrical needs.

The position can be located onsite at the Erie Office in Erie, PA, the Warren District Office in Warren, PA, or the Oil City Service Center in Oil City, PA.  Candidates must reside or be willing to relocate to northwestern Pennsylvania for further consideration.

Responsibilities include: 

• Working safely in accordance with the Company's Accident Prevention Handbook.
• Assessing and improving the electrical distribution system's reliability performance for all Pennsylvania Operating Areas.
• Developing and maintaining strategic plans to achieve reliability performance targets and metrics including a long-range vision for system improvement and modernization.
• Developing and overseeing long-term infrastructure improvement plans (LTIIP).
• Supporting PA Operations through data analysis including outage projects, circuit lockouts, frequent device interruptions (DEMI), customers experiencing multiple interruptions (CEMI), and worst performing circuits (WPC).
• Preparing and presenting reliability performance and regulatory required reports.
• Preparing budget estimates and schedules for distribution system reliability projects.
• Supporting customer inquiry responses and power quality studies as needed.
• Monitoring field inoperable equipment logs for remediation needs.
• Maintaining familiarity with state regulatory requirements for distribution inspection and maintenance.
• Developing and providing technical information to support the Distribution Control Center to ensure safe and efficient operation of the electrical system.
• Supporting the storm process as needed, either as a hazard dispatcher / responder, storm analyst or line shop analyst.
• May be assigned special projects as business needs require.
   

Qualifications

• Bachelor of Science degree in Engineering / Engineering Technology from an ABET accredited institution is required.  Acceptable alternatives are: 
  • (1) a Professional Engineer's (PE) License 
  • (2) a Bachelor's degree in Engineering or technical field of study (non-ABET) plus an advanced degree in Engineering from a university with an ABET accredited Bachelor's program.
• Minimum 0 - 5 years' engineering experience is required.
• Successful completion of the Fundamentals of Engineering exam considered a plus.
• Experience and knowledge of electrical systems, operations, and maintenance practices, switching and tagging, computer systems, work management and electrical controls are desired.  Relay control work experience is a plus.
• Current knowledge of the National Electric Safety Code (NESC) and the National Electric Code (NEC).
• Demonstrated experience in effectively working and communicating across functional boundaries and providing total customer satisfaction.
• Possess strong knowledge, maturity, and decision-making skills regarding electrical problems and analyzing complex information.
• Able to analyze data, write technical reports, develop work packages to implement recommendations and the ability to handle multiple assignments.
• Self-motivated and a self-starter, customer focused, results oriented and a team player.
• Possess and maintain a valid state-issued driver's license.
• Willing to travel throughout the service territory, and willing to work extra and/or irregular hours.
   

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt 

FirstEnergy Human Resources Team