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Customer Reliability Engineer Jobs in Erie, PA (NOW HIRING)

Parker

Manufacturing Engineer II

Erie, PA · On-site

$70K - $91K/yr

... spirit, we help customers succeed in markets that demand performance, reliability, and ... engineer a better tomorrow. Equal Employment Opportunity Parker is an Equal Opportunity and ...

Koch Industries

Manufacturing Engineer

Erie, PA · On-site

$70K - $91K/yr

... and reliability. * Support the development and deployment of new manufacturing technologies ... Collaborate with quality and operations teams to drive corrective actions and ensure customer ...

ABB

Protection and Control Engineer

Erie, PA · Remote

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Wabtec

LEAD Program - Engineering

Erie, PA

Strong customer focus, ability to understand the value proposition for the customer, and commitment ... efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports ...

Wabtec

LEAD Program - Engineering

Erie, PA · On-site

$73K - $76K/yr

Strong customer focus, ability to understand the value proposition for the customer, and commitment ... efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports ...

Wabtec

LEAD Program - Engineering

Erie, PA · On-site

$73K - $76K/yr

Strong customer focus, ability to understand the value proposition for the customer, and commitment ... efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports ...

Wabtec

Advanced Lead Engineer - Air Compressor

Erie, PA · On-site

$79K - $113K/yr

Create customer interface documents such as technical presentations, parts catalogs, and operation ... efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports ...

Wabtec

Advanced Lead Engineer - Air Compressor

Erie, PA · On-site

$79K - $113K/yr

Create customer interface documents such as technical presentations, parts catalogs, and operation ... efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports ...

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Showing results 21-40

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Erie, PA

Customer Reliability Engineer information

See Erie, PA salary details

$59.1K

$114.3K

$136.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reliability engineer in Erie, PA is $114,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,300.00 and $125,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Erie, PA?

For Customer Reliability Engineer jobs in Erie, PA, the most frequently searched job titles are:

What cities near Erie, PA are hiring for Customer Reliability Engineer jobs?

Cities near Erie, PA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Lead Systems Engineer, MCA - Fleet Innovation & Transformation

Wabtec

Erie, PA • On-site

$104K - $149K/yr

Full-time

Medical, Retirement

Re-posted 12 hours ago

Job description

Company Description
Job Description
Who will you be working with?
Our Freight Services Division provides locomotive maintenance services to our customers, the country's largest freight railroads, helping them keep their locomotives running at optimal levels. The mission of the Fleet Innovation & Transformation team is to accelerate fleet transformation by consistently providing compelling solutions and innovative technologies that improve reliability, sustainability, and performance.
How will you make a difference?
The Lead Systems Engineer, MCA - Will partner with a team of engineers focused on delivering software solutions for Wabtec's growing fleet of MCA based control system locomotives. In this role, you will lead the technical requirements definition, verification, validation and implementation phases of MCA software release(s) to ensure customer satisfaction.
You will initiate software releases starting with System level requirements definition & flow-down through the sub-system level, followed by internal sub-system & system level validation. Provide primary support for installation on our customer locomotives in the field and in the factory. This includes ensuring system and sub-system level validation planning and tests are appropriate for the defined requirements and scope. Your leadership will help ensure that the software will deliver a product that exceeds customer expectations, is installed with as little disruption to the customer as possible, and with minimal support needed from Wabtec.
What do we want to know about you?
Qualifications/Requirements:
  • Bachelors Degree in Systems Engineering, Software Engineering, Electrical Engineering, Computer Science, or equivalent practical experience.
  • 5+ years safety-critical controls or embedded controls experience
  • Ability to troubleshoot and solve product problems in a 'high-pressure' environment
  • Ability to estimate engineering effort for defined tasks
  • High level of integrity
  • Demonstrated ability to lead and motivate technical people with a high level of urgency
  • Proven ability to strengthen teams, increase effectiveness, and broaden responsibilities
  • Project/Program Management experience
  • Ability to manage multiple priorities and drive projects to completion by setting and meeting key milestones
  • Strong Verbal & Written communication skills

Desired Characteristics:
  • Masters Degree in Systems Engineering, Software Engineering, Electrical Engineering, Computer Science.
  • Working knowledge of INCOSE systems engineering best practices and Model-Based Systems Engineering (MBSE)
  • Demonstrated experience in motivating employees and creating an atmosphere of acceptance and teamwork
  • Detailed knowledge of MCA control system(s) including software development & release processes
  • 5+ years Locomotive Systems Engineering Experience which includes time spent on New Product Development, Requisition, and Installed Base product support.

What will your typical day look like?
  • Define MCA Software revision/release scope with appropriate requirements definition, documentation updates, design review planning, verification and validation plans.
  • Provide end-to-end oversight of MCA software release process ensuring system level requirements are met through appropriate validation testing.
  • Identify risks and develop mitigation activities to reduce risks to acceptable levels prior to software release.
  • Communicate program & project progress to all levels of the organization.

Qualifications
Additional Information
Our job titles may span more than one career level. The salary rate for this role is currently $104800-149300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we've got you.

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