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Customer Reliability Engineer Jobs in Austin, TX

News Corporation

Sr Site Reliability Engineer

Austin, TX · On-site

$130 - $160/hr

As a Senior SRE, you will be a strong technical contributor who implements best practices, solves complex problems, and enables our 600+ engineers to deliver exceptional customer experiences. What ...

New

Celestica

Senior Reliability Engineer

Austin, TX · On-site

Work with the design team and customers to understand and define reliability requirements of ... Actively collaborate with the engineering team and seek opportunities to develop new/improve ...

Realtor.com Careers

Sr Site Reliability Engineer

Austin, TX · On-site

$56.50 - $75/hr

As a Senior SRE, you will be a strong technical contributor who implements best practices, solves complex problems, and enables our 600+ engineers to deliver exceptional customer experiences. You ...

Withacclaim

Site Reliability Engineer

Austin, TX · On-site

$140 - $180/hr

Your customers are our engineers. You'll reduce operational complexity through automation, improve system reliability, and build the foundation that allows the team to ship software with confidence.

New

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Austin, TX

Customer Reliability Engineer information

See Austin, TX salary details

$60.5K

$116.9K

$139.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer reliability engineer in Austin, TX is $116,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,600.00 and $127,900.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Austin, TX? For Customer Reliability Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Austin, TX look for? The top searched job categories for Customer Reliability Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Reliability Engineer jobs? Cities near Austin, TX with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $116,936 per year, or $56.2 per hour.

Sr Site Reliability Engineer

News Corporation

Austin, TX • On-site

$130 - $160/hr

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Senior Site Reliability Engineer

This role contributes to the reliability, observability, and operational excellence of our platform infrastructure serving millions of users. As a Senior SRE, you will be a strong technical contributor who implements best practices, solves complex problems, and enables our 600+ engineers to deliver exceptional customer experiences.

What You'll Do: Platform Reliability & Infrastructure
  • Implement and maintain highly available AWS infrastructure including EKS clusters, Fargate (ECS), and multi-region architectures
  • Support reliability of critical services: Skyway (CI/CD), Frontdoor (Tyk), Pantheon (Apollo GraphQL), and supporting infrastructure
  • Monitor SLIs, SLOs, and error budgets for Tier 1/2/3 systems; participate in architectural reviews for reliability and cost-efficiency
  • Implement reliability patterns including circuit breakers, graceful degradation, and automated failover
Observability & Cost Optimization
  • Implement observability solutions using NewRelic for APM, distributed tracing, metrics, and logging for rapid troubleshooting
  • Build dashboards and alerts that reduce MTTD and MTTR; contribute to observability standards across teams
  • Identify infrastructure cost optimization opportunities and implement FinOps practices including rightsizing and resource lifecycle management
  • Support cost-conscious architecture decisions and CI/CD spend optimization (CircleCI, Argo CD)
Chaos Engineering & Incident Response
  • Execute chaos engineering experiments to identify system weaknesses; contribute to frameworks for safe production testing
  • Participate in game day exercises and disaster recovery simulations; create runbooks and automation for resilience
  • Participate in on-call rotation for critical systems; conduct post-incident reviews and implement improvements
  • Support incident response processes and contribute to System Health Scorecard
Technical Contribution
  • Contribute as a strong technical individual contributor to the Operations Excellence team
  • Collaborate with Platform Engineering, Quality Engineering, and product teams on reliability initiatives
  • Support security initiatives including AWS Secrets Manager migration and compliance requirements (SOC 2, PCI, GDPR)
  • Contribute to Developer Experience metrics and platform adoption goals
  • May provide technical guidance to junior team members
What You'll Bring:
  • 5+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering with demonstrated success improving system reliability
  • Bachelor’s degree or equivalent experience
  • 3+ years hands‑on experience with AWS (EKS, EC2, RDS, S3, CloudWatch, IAM) and Kubernetes including cluster management
  • Proficient programming skills (Python, Go, or Java) with infrastructure automation and Infrastructure as Code experience (Terraform, CloudFormation)
  • Production experience with observability tools (NewRelic, Datadog, Prometheus, Grafana, Splunk) and distributed systems
  • Experience with CI/CD platforms and GitOps workflows (CircleCI, Argo CD, Jenkins); on-call rotation and incident response
  • Preferred: Exposure to chaos engineering tools, API Gateway technologies (Tyk/Kong), GraphQL federation (Apollo), cost optimization initiatives, FinOps principles
Technical Skills
  • Cloud & Infrastructure: AWS (EKS, Fargate, Lambda, VPC, Route53, CloudFront), Kubernetes, Docker, Istio Service Mesh
  • CI/CD & GitOps: Argo CD, CircleCI, Jenkins, GitHub Actions
  • Observability: NewRelic - APM, distributed tracing, metrics & logging; Splunk - logging
  • IaC & Automation: Terraform, CloudFormation, Helm, Kustomize, Python/Go/Bash
  • Platform Services: Tyk Gateway, Apollo GraphQL, AWS Secrets Manager, Vault
  • Incident Management: OpsGenie, PagerDuty, ServiceNow
Professional Qualities
  • Strong communication skills with ability to explain technical concepts to diverse audiences
  • Collaborative approach working across engineering, product, and business teams
  • Self-motivated with ability to solve complex problems within established practices and policies
  • Data-driven decision making with customer-centric approach and empathy for developer experience
How We Reward You:
  • Inclusive and Competitive medical, Rx, dental, and vision coverage
  • Family forming benefits
  • 13 Paid Holidays
  • Flexible Time Off
  • 8 hours of paid Volunteer Time off
  • Immediate eligibility into Company 401(k) plan with 3.5% company match
  • Tuition Reimbursement program for degreed and non-degreed programs
  • 1:1 personalized Financial Planning Sessions
  • Student Debt Retirement Savings Match program
  • Free snacks and refreshments in each office location
Diversity and Equal Employment Opportunity

Diversity is important to us, therefore Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

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