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Customer Relations Trainee Jobs in Decatur, GA (NOW HIRING)

Genpact

Analyst - Data Engineering 5A

Atlanta, GA · On-site

... Relations, Collaboration Tools, Commercial Excellence, Consumer Electronics, Consumer Packaged ... Trainee) Job End Date 2026-12-31 Master Skill List - Data Engineering Remote Type - Hybrid Work ...

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All JobsCustomer Relations JobsCustomer Relations Trainee JobsCustomer Relations Trainee Jobs in Decatur, GA

Customer Relations Trainee information

See Decatur, GA salary details

$9

$22

$40

How much do customer relations trainee jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer relations trainee in Decatur, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.66 per hour, depending on experience, location, and employer.

What is a customer relations trainee?

Customer Relations Trainees are entry-level professionals who learn how to interact with customers, resolve their concerns, and ensure customer satisfaction. They typically undergo training in communication, conflict resolution, and company policies while working closely with experienced customer service staff. The goal is to prepare them for roles such as Customer Relations Representative or Customer Service Associate, where they will manage customer inquiries and help build positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a customer relations trainee?

To thrive as a Customer Relations Trainee, you need strong communication, problem-solving, and interpersonal skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office applications is typically required. Active listening, patience, and a positive attitude help trainees excel in building rapport and resolving customer issues. These skills and qualities are crucial for delivering excellent service and fostering long-term customer satisfaction.

What are some common challenges faced by customer relations trainees, and how can they be overcome?

Customer Relations Trainees often encounter challenges such as handling difficult customer interactions, learning to balance empathy with company policies, and quickly adapting to a fast-paced work environment. Overcoming these challenges typically involves active listening, seeking guidance from experienced team members, and practicing conflict resolution techniques. Many organizations provide mentorship and structured training programs to help trainees build confidence and develop the communication skills necessary for success in the role.

What is the difference between Customer Relations Trainee vs Customer Service Representative?

AspectCustomer Relations TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer ongoing educationHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentTraining programs, entry-level settings, supervised environmentCustomer support centers, retail, call centers
Employer & Industry UsageInternship or training programs in various industriesCustomer support roles across multiple sectors
Search & Comparison IntentLearning about entry-level training roles in customer relationsSeeking direct customer support jobs

The main difference is that a Customer Relations Trainee is an entry-level position focused on training and development within customer relations, often part of a structured program. In contrast, a Customer Service Representative is a more established role responsible for handling customer inquiries and support on a daily basis. The trainee role emphasizes learning and skill-building, while the representative role involves direct customer interaction and problem-solving.

Is customer relations a stressful job?

Customer relations roles can be stressful due to handling difficult customer interactions, meeting performance targets, and managing high call volumes. Success often depends on strong communication skills, patience, and the ability to stay calm under pressure.

Is customer relations trainee an entry level job?

Yes, a customer relations trainee position is typically an entry-level role that requires minimal prior experience. It often involves on-the-job training and developing skills in communication, customer service, and problem-solving. These roles are suitable for individuals starting their careers in customer relations or related fields.

What does a customer relations trainee do?

A customer relations trainee assists in managing customer interactions, addressing inquiries, resolving complaints, and providing information about products or services. They often learn communication skills, use customer management software, and work under supervision to develop their understanding of customer service processes.

What are the most commonly searched types of Customer Relations jobs in Decatur, GA?

The most popular types of Customer Relations jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Relations Trainee jobs?

Cities near Decatur, GA with the most Customer Relations Trainee job openings:

Customer Relations Trainee jobs near you
Infographic showing various Customer Relations Trainee job openings in Decatur, GA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,301 per year, or $22.3 per hour.

Area Business Analyst- (Southeast Area)

Atlanta, GA • On-site

thyssenkrupp Elevator
Coal, Metals and Minerals Mining • 1 - 5K employees
Learn more about thyssenkrupp Elevatorexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Serve as the primary contact for management, end-users, and programming staff on issues related to the Operations system and system roll-outs.

  • Provide executive support to the Regional President, including managing calendars, travel plans, and preparing presentations.

  • Create, update, and maintain business process documents, and communicate between Shared Services and branches to ensure proper process adherence.

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.


TK Elevator is currently seeking an experienced Area Business Analyst in Atlanta, GA.

The Regional Administrator and Business Analyst (RBA) ensures that all region employees are properly trained in all Regional/Branch processes and procedures to effectively execute their job responsibilities consistently throughout the Region. The RBA is responsible for managing regional programs, projects, system roll outs and process changes throughout the region. Provides support to the Regional President with meetings, presentations and interacting with internal and external customers.

ESSENTIAL JOB FUNCTIONS:
  • Function as the primary contact for management, end-users and programming staff on all issues related to the Operations system, any/all new system roll-out and implementation and solve problems associated with any system implementations across all branches
  • Completes a broad variety of executive support for the Region President including managing calendar meetings; completing expense reports; composing and preparing correspondence; managing complex and detailed travel plans, itineraries and agendas and preparing presentations and documents for meetings.
  • Provide functional expertise and consultation to the users. Serve as the escalation for the branches when help and clarification on processes and procedures, as needed.
  • Assist/Manage/Train/Develop Branch Admin Staff and new employees
  • Create and update business process documents and maintain documentation and lessons learned, best practices, and quality improvement documentation.
  • Communicates between Shared Services and the branches to ensure that proper processes are being followed
  • Fosters a culture of compliance by ensuring organizational processes are followed and function efficiently throughout the region
  • Provides the following program and reporting support:
  • Reviews/manages headcount report monthly and manages changes as needed via reporting for direct employees.
  • Maintains region organizational charts monthly for all internal moves & and external replacements
  • Reviewing and analyze branch compliance towards service excellence goals through regular audits of Sales/Customer tracking Systems & Tools (such as customer visitations, quality audits, capital planning, TK Extend, expired opportunities and pipeline management). May also manage on hold reports, retrofits and inventory control
  • Review and consolidate monthly regional Net Promoter Scores post-closing and follow up with appropriate parties confirming customer engagement
  • Analyze and prepare forecasts for booking and quoting activity. Includes reviewing sales reports; identify top and under performers
  • Managing monthly reporting including consolidation and reconciliation of Growth Report to verify booking and jobs cancelled ensuring risk or loss cases created/assist with submission; regrading retrofit; consolidated risk reports
  • Support Branch Managers with analyzing, capturing/communicating quarterly sales performance by tracking and maintaining the sales matrix.
  • Reviews Profit and Loss, budget and other financial reports to monitor performance within the region to ensure monthly goals are met or exceeded and cancellations are controlled.
  • Oversite and management in reviewing/auditing the fleet report, review inappropriate use and elevate
  • Review and facilitate regional New Installation Maintenance reviews on a monthly basis.
  • Overseeing and auditing the dispatching of dispatching notes
  • Assist with Inventory, as well as submission of updating the ledger
  • Oversee and audit the mass escalation report on an annual basis assist Branch with updating their contractual billing rates
  • Coordinator for college recruiting program and serve as the liaison with Talent Acquisition team, college career placement office, business captains, and students who are candidates.
  • Works with Human Resources and Regional Leadership to help organize/facilitate consistent onboarding and evaluation of region Sales and Operations Trainees.
  • Assist Shared Services with payroll, extra billing, repair backlog/billing and other issues to meet the demands of the Shared Service Center, as needed.
  • Managing customer and vendor relations including managing local community outreach initiatives and engagement activities.
EDUCATION & EXPERIENCE:
  • Bachelor’s Degree preferred and 5 years related experience working in executive/office management; or an equivalent combination of education and work experience.
  • Advanced skills in MS Excel, Access and PowerPoint, with the ability to build, modify and manipulate complex spreadsheets and databases.
  • Experience with a customer relationship management tool is preferred.
  • Excellent verbal and written communication skills.
  • Ability to work independently and multi-task with limited supervision.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid short- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

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