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Customer Relations Trainee Jobs in Decatur, GA (NOW HIRING)

BRPH

Project Manager

Atlanta, GA · On-site

Communicate with the customer, the customer's assignees, the design team, the construction ... 's, prepare status/progress reports * Duties may include, or assisting in, supervising ...

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Customer Relations Trainee information

See Decatur, GA salary details

$9

$22

$40

How much do customer relations trainee jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer relations trainee in Decatur, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Trainee vs Customer Service Representative?

AspectCustomer Relations TraineeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer ongoing educationHigh school diploma or equivalent; on-the-job training provided
Work EnvironmentTraining programs, entry-level settings, supervised environmentCustomer support centers, retail, call centers
Employer & Industry UsageInternship or training programs in various industriesCustomer support roles across multiple sectors
Search & Comparison IntentLearning about entry-level training roles in customer relationsSeeking direct customer support jobs

The main difference is that a Customer Relations Trainee is an entry-level position focused on training and development within customer relations, often part of a structured program. In contrast, a Customer Service Representative is a more established role responsible for handling customer inquiries and support on a daily basis. The trainee role emphasizes learning and skill-building, while the representative role involves direct customer interaction and problem-solving.

What are Customer Relations Trainees?

Customer Relations Trainees are entry-level professionals who learn how to interact with customers, resolve their concerns, and ensure customer satisfaction. They typically undergo training in communication, conflict resolution, and company policies while working closely with experienced customer service staff. The goal is to prepare them for roles such as Customer Relations Representative or Customer Service Associate, where they will manage customer inquiries and help build positive relationships between the company and its clients.

What are the key skills and qualifications needed to thrive as a Customer Relations Trainee, and why are they important?

To thrive as a Customer Relations Trainee, you need strong communication, problem-solving, and interpersonal skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office applications is typically required. Active listening, patience, and a positive attitude help trainees excel in building rapport and resolving customer issues. These skills and qualities are crucial for delivering excellent service and fostering long-term customer satisfaction.

What are some common challenges faced by Customer Relations Trainees, and how can they be overcome?

Customer Relations Trainees often encounter challenges such as handling difficult customer interactions, learning to balance empathy with company policies, and quickly adapting to a fast-paced work environment. Overcoming these challenges typically involves active listening, seeking guidance from experienced team members, and practicing conflict resolution techniques. Many organizations provide mentorship and structured training programs to help trainees build confidence and develop the communication skills necessary for success in the role.
What are the most commonly searched types of Customer Relations jobs in Decatur, GA? The most popular types of Customer Relations jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relations Trainee jobs? Cities near Decatur, GA with the most Customer Relations Trainee job openings:
Customer Relations Trainee jobs near you
Infographic showing various Customer Relations Trainee job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 25% Full Time, 66% Part Time, and 8% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $46,301 per year, or $22.3 per hour.

Project Manager

BRPH

Atlanta, GA • On-site

Full-time

Posted 16 days ago

Job description

BRPH is a technically focused, creative architecture, engineering, and construction company with over six decades of expertise in helping mission-driven clients in the aerospace, defense, manufacturing, commercial, education, entertainment, hospitality, and federal markets identify gaps in their program delivery and develop innovative solutions to their most challenging problems across the U.S. and around the world. Consistently ranked among the nation's top firms, we take pride in solving complex challenges with forward-thinking solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • The Project Manager is responsible for successfully managing his/her assigned projects to meet the customer's program, expectations and the Firm's Mission and Vision. Assignments require independent judgement and application of a non- routine, complex nature, under the supervision of the Director of Project Management. Assignments shall include variables and be complex. Makes decisions independently and represents the company and the customer to resolve important questions and to plan, coordinate, and manage projects. The knowledge and expertise required for this level of work results from progressive experience and education.
  • In performing Project Management duties, the Project Manager shall:
    • Understand the project scope, goals, and limitations.
    • Understand and visualize the customer's goals and expectations.
  • Communicate with the customer, the customer's assignees, the design team, the construction administration team, the contractors, and all agencies, as necessary, who are involved to successfully complete a project.
  • Develop project scope of work where required or necessary.
  • Prepare project proposals and contracts in accordance with Firm's policies.
  • Plan the project including activities, schedule, milestones, cost projection over timeline.
    • In concert with Department staff, establish the Firm's project budget, communicate and distribute the budget, manage and control the budget, report timeline status accounting
    • Request staff allocation to successfully fulfill the requirements of the project from both the customer and the Firm's goal.
  • Convey the customer's and Firm's expectations to the team members.
  • Lead and manage the project and the Firm's team (staff and consultants).
  • Control and coordinate the project, the team, and the customer to fulfill the obligations of the Firm to the customer, while maintaining quality, profitability, reputability and customer expectations.
  • Practice risk management throughout the project.
  • Prepare Instructions to Bidders, General Conditions, Supplementary Conditions and Division I of the Specifications.
  • Motivate and mentor team in conjunction with the discipline directors.
  • Prepare Project Status Reports including pertinent data, cost and profit projection vs actual over timeline.
  • Maintain good project documentation, files and records.
  • Prepare scope of work, obtain proposals, and prepare Agreements and Purchase Orders for required outside services.
  • Assist accounting in timely and accurate invoicing and accounts payable
  • Promote customer satisfaction within the customer's as well as the firm's Mission.
  • Deliver or exceed the customer's expectations in accordance with the Firm's contractual obligations and the Firm's policies, including quality and profitability.
  • Provide necessary activities and documentation to close out project.
  • Maintain Firm's project data base for his/her projects.
  • Assist in marketing in accordance with the Firms' marketing plan and policies.
  • Assure project quality and attend Quality Control Review sessions.
  • Supervise assigned Project Administrator.
  • Assist in development and mentoring of Project Manager Trainees.
  • Promote communications, cooperation and quality among staff.
  • May visit construction site to review, monitor, and report progress and perform other construction administration duties, such as attend construction site meetings, review RFI's, prepare ASI's, PR's, prepare status/progress reports
  • Duties may include, or assisting in, supervising, coordinating and checking the work.

MUST BE PROFICIENT IN THE USE OF:
  • Microsoft Windows, Excel, Project, and Word
  • Promotes and represents the firm in a professional manner.
  • Responsible for project specific standards, practices and quality as defined in BRPH Systems Manuals.

EDUCATION and/or EXPERIENCE:
  • Minimum of Bachelor's Degree, in Architecture, Engineering or Construction related field, from an accredited four-year college or university.
  • Must have minimum of five (5) years related experience in areas as listed under essential duties and responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Must be a licensed professional engineer or architect.
  • Must be a US Citizen or a Permanent Resident

PHYSICAL REQUIREMENTS:
Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
EOE/AA/MFDV
This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.
EOE, including Disability/Vets

About BRPH

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

201 - 500 Employees

Headquarters location

Melbourne, FL, US

Year founded

1964

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