Customer Relations Manager Jobs in Rochester, NY

Full Time

Clerical

Monroe County NY, Rochester, NY, US

Salary Range: $21.00 To $28.00 Hourly

LPN, Client Relationship Specialist

Schedule: Friday, Saturday, Sunday, Monday — 8:30am–5:00pm

Who We Are

At HCR Home Care, we believe care starts at home—for our patients and our team. For more than 45 years, we’ve been a trusted partner to hospitals, physicians, and rehabilitation providers across 25 counties in New York State. When patients are ready to transition home, HCR is the name our referral sources rely on for smooth coordination, responsive communication, and exceptional clinical service. Every member of our team plays a vital part in making that happen.

As the Client Relationship Specialist, you become the driving force behind those transitions. You’ll build strong relationships with community partners, ensure referrals are processed quickly and accurately, and position HCR as the provider of choice for patients needing home care. Working Friday through Monday, 8:30am–5pm, you’ll support high-volume referral periods where your expertise has a direct and meaningful impact.

What You’ll Do

• You will build trusted relationships with physicians, hospitals, and rehab partners—helping them confidently choose HCR for their patients’ home care needs.

• You coordinate and process incoming referrals quickly, accurately, and professionally across multiple service lines throughout New York State.

• You will communicate proactively with referral sources and internal teams, ensuring a seamless, customer-focused experience from initial call to service initiation.

• You secure the resources patients need by arranging durable medical equipment, oxygen, and other critical services with outside vendors.

• You will verify insurance coverage and collaborate with Insurance Specialists to streamline authorizations and reduce delays.

• You document clearly, follow all regulatory requirements, and contribute solutions and insights during team and agency meetings.

• You maintain expert knowledge of HCR programs and services, positioning yourself as a reliable, go-to resource for referral partners.

• You perform other related duties as assigned.

What You Bring

• You have an LPN Nursing degree.

• You hold a current, valid NYS LPN license.

• You will demonstrate exceptional customer service, strong communication skills, and confidence interacting with external providers.

• You are detail-oriented, efficient, and comfortable working in a fast-moving, high-volume environment.

• You will meet or exceed productivity expectations and contribute to department goals with a solutions-driven mindset.

• You bring provider relations or referral experience within a healthcare setting.

Why Choose HCR

• A supportive, team-focused culture that values collaboration and open communication.

• Opportunities for professional development, growth, and advancement.

• A mission-driven organization committed to exceptional patient-centered care.

• Meaningful work where your impact directly shapes the patient experience and strengthens provider partnerships.

• Mileage reimbursement and competitive benefits.

• More than 45 years of trusted leadership in New York State home care.

Work Environment

• Office-based role with frequent phone and computer activity.

• Regular communication with referral sources, vendors, clinical teams, and internal departments.

• Light physical demands typical of an administrative work setting.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist LPN. While performing the duties of the job the employee is regularly expected to:

• Stand

• Sit

• Hear

• Walk

• Talk

• Stoop or kneel

• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran

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