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Customer Relations Assistant Jobs in Rochester, NY

AutoNation

Customer Relations Coordinator

Hilton, NY · On-site

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation ... Keep records of all customer complaints and solutions * Assist in resolving customer complaints ...

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Customer Relations Assistant information

See Rochester, NY salary details

$16.8K

$43.2K

$55.7K

How much do customer relations assistant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations assistant in Rochester, NY is $43,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,600.00 and $44,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Rochester, NY?

The most popular types of Customer Relations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relations Assistant jobs?

Cities near Rochester, NY with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,229 per year, or $20.8 per hour.

Customer Relations Coordinator

AutoNation

Hilton, NY • On-site

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

AutoNation rating

6.0

Company rating: 6.0 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

375th of 734 rated retailers

Job description

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
What are the day-to-day responsibilities?

  • Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
  • Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
  • Make sure proper managers have received copies of any written complaints
  • Keep records of all customer complaints and solutions
  • Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
  • After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
  • Prepare delivery call reports for Customer Relations Manager
  • Print and distribute customer related reports
  • Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
  • Responsible for making sure surveys are taken care of in a timely manner
  • Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
  • Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
  • High school diploma or equivalent
  • Must meet Company's requirements for employment
  • Prolonged periods of personal computer usage and data entry
  • Adheres to all company policies, procedures and safety standards
  • Possess excellent verbal and written communication skills
  • Must have excellent phone skills and organizational skills
  • Two years customer service experience (preferred)
  • Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast
Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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About AutoNation

Sourced by ZipRecruiter

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1996

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