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Customer Relations Associate Jobs in Rochester, NY

AutoNation

Customer Relations Coordinator

Hilton, NY · On-site

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. What are the day-to-day ...

NBT Bank

Relationship Banking Associate

Fairport, NY · On-site

$18.50 - $20.81/hr

Pay Range: $18.50 - $20.81 The role of the Relationship Banking Associate is to deliver high ... Organizational, interpersonal and customer relations skills which also includes problem solving and ...

NBT Bank

Relationship Banking Associate

Fairport, NY · On-site

$18.50 - $20.81/hr

Pay Range: $18.50 - $20.81 The role of the Relationship Banking Associate is to deliver high ... Organizational, interpersonal and customer relations skills which also includes problem solving and ...

CDS Monarch, Inc.

Advancement Associate

Webster, NY · On-site

$55K - $65K/yr

... customer relations, or a related professional setting preferred. * Familiarity with donor databases, CRM systems, or fundraising software (e.g., DonorPerfect, Raiser's Edge, or similar) preferred.

Cabela's

Customer Service Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Rochester, NY

Customer Relations Associate information

See Rochester, NY salary details

$24.7K

$46.5K

$66.1K

How much do customer relations associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations associate in Rochester, NY is $46,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Rochester, NY?

The most popular types of Customer Relations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relations Associate jobs?

Cities near Rochester, NY with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.

Customer Relations Coordinator

AutoNation

Hilton, NY • On-site

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

AutoNation rating

6.0

Company rating: 6.0 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

375th of 734 rated retailers

Job description

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
What are the day-to-day responsibilities?

  • Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
  • Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
  • Make sure proper managers have received copies of any written complaints
  • Keep records of all customer complaints and solutions
  • Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
  • After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
  • Prepare delivery call reports for Customer Relations Manager
  • Print and distribute customer related reports
  • Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
  • Responsible for making sure surveys are taken care of in a timely manner
  • Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
  • Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
  • High school diploma or equivalent
  • Must meet Company's requirements for employment
  • Prolonged periods of personal computer usage and data entry
  • Adheres to all company policies, procedures and safety standards
  • Possess excellent verbal and written communication skills
  • Must have excellent phone skills and organizational skills
  • Two years customer service experience (preferred)
  • Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast
Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

What AutoNation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About AutoNation

Sourced by ZipRecruiter

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1996

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