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Customer Relations Associate Jobs in Rochester, NY

ENALAS LLC

Warehouse Associate

Rochester, NY · On-site

$16 - $20/hr

Provide pick, pack, and ship assistance to other warehouse associates as needed. * Product labeling ... Customer relations skills Physical Demands The physical demands described here are representative ...

Bass Pro Shops

Retail Manager - Operations

Victor, NY · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate issues. * Carries out Supervisory responsibilities in accordance ...

Bass Pro Shops

Hunting Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

Bass Pro Shops

Receiving Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager. * Maintains a high ...

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Showing results 21-40

All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Rochester, NY

Customer Relations Associate information

See Rochester, NY salary details

$24.7K

$46.5K

$66.1K

How much do customer relations associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations associate in Rochester, NY is $46,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Rochester, NY?

The most popular types of Customer Relations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relations Associate jobs?

Cities near Rochester, NY with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.

Sales Associate (Part-Time) - Rochester, Rochester, NY

DTLR

Rochester, NY • On-site

$16/hr

Part-time

Retirement

Re-posted 3 days ago

DTLR rating

4.1

Company rating: 4.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Come work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.
Position Summary:
A Part-Time Sales Associate is expected to drive the selling efforts and customer relationships by excelling in customer service and selling techniques. Responsible for performing all daily store functions including: product merchandising, product sales, customer relations and store maintenance. The most important aspects of the position are customer service, sales and teamwork.
Essential Duties And Responsibilities:
  • Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
  • Assists with shipments, merchandising, restocking, and pricing.
  • Presents positive, energetic, outgoing impression to each customer while demonstrating a positive and enthusiastic attitude toward job and company.
  • Complies with all company policies.
  • Embraces service training and product programs.
  • Ensures all visual standards are followed, daily restock is completed and adequate size runs are represented per visual directions.
  • Assists in eliminating both employee and customer theft.
  • Helps maintain a neat and orderly sales environment.
  • Assists with keeping store organized as directed by store management.
  • Performs other duties as may be assigned.

Qualifications:
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education And/or Experience
  • Previous work experience in retail or customer service is preferred, but not necessary.
  • High school diploma or equivalent preferred.

Skills And Knowledge Requirements:
  • Work requires an excellent command of the English language to effectively communicate with management, customers and other employees.
  • Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
  • Individuals should possess problem-solving abilities, analytical abilities, detail orientation, flexibility, communication skills, and interpersonal skills to provide excellent customer service, accurate inventory control, merchandise transport, and store maintenance.

Physical Requirements:
  • Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
  • Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
  • The incumbent must be able to work in a fast-paced environment.
  • Must have reliable transportation

Compensation:
Sales Associate (Part-Time) pay range: $16.00 - $16.00 per hour. This role will be eligible for the company 401K plan.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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