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Customer Relations Associate Jobs in Rochester, NY

Butler/Till

Customer Experience Specialist

Rochester, NY · On-site

$17.50 - $22/hr

Associate's degree in Marketing, Business, or Consumer Relations * 1+ years of Customer Service experience required * Understanding of the fundamentals of digital marketing * Proficient with ...

Bass Pro Shops

Firearms Team Lead - Full Time

Victor, NY · On-site

$20 - $22.75/hr

... and motivates associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate opportunities with GSM / DM and HR Manager.

Express

Sales Associate

Victor, NY · On-site

$13.50 - $18.25/hr

Provide a Great Customer Experience * Deliver on all aspects of the customer experience model ... Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your ...

Express

Sales Associate

Victor, NY · On-site

$13.50 - $18.25/hr

Provide a Great Customer Experience * Deliver on all aspects of the customer experience model ... Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your ...

Bass Pro Shops

Retail Department Manager

Victor, NY · On-site

... associates to promote positive customer relations and a productive team-oriented work environment. * Resolves customer and associate issues. * Carries out Supervisory responsibilities in accordance ...

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Showing results 41-60

All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Rochester, NY

Customer Relations Associate information

See Rochester, NY salary details

$24.7K

$46.5K

$66.1K

How much do customer relations associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations associate in Rochester, NY is $46,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Rochester, NY?

The most popular types of Customer Relations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Relations Associate jobs?

Cities near Rochester, NY with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.

Customer Experience Specialist

Butler/Till

Rochester, NY • On-site

$17.50 - $22/hr

Other

PTO

Posted 6 days ago

Job description

Description
Butler/Till is a results driven marketing agency offering deeply collaborative client experience, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP).
SUMMARY
The Customer Experience Specialist Role will provide participating Digital Content clients with ease of posting and assistance with their Social Media presence. This role is responsible for accurate and efficient posting of content, created by our internal teams, for each calendar month. The Customer Experience Specialist must be organized, able to manage large workflows, and exhibit strong attention to detail. This position is pivotable for ensuring quality and accuracy of timely posting.
KEY OUTCOMES & RESPONSIBILITIES
Key Outcome: Posting on behalf of digital content clients
Key Responsibilities:
  • Monthly posting of calendar content after client approval across all available social media platforms
  • Manage posting for assigned clients
  • Collaborate with content teams to verify posts scheduling and accuracy
  • Work with assigned consultant to assist with client approvals
  • Manage and maintain client connections for assigned clients
Content Posting & Scheduling
  • Post monthly calendar content across all required social media platforms following client approval.
  • Manage all scheduled posts for assigned clients.
  • Follow up with the Client Experience team when calendars are incomplete or pending approval.
  • Coordinate with assigned Consultants to confirm client approvals.
Ad-Hoc & Edited Content
  • Execute one-off or urgent content postings, as requested.
  • Process and post content edits, working with assigned consultants to ensure proper client approval.
Quality Assurance
  • Confirm all scheduled posts have been successfully queued/scheduled.
  • Ensure posts publish to the correct platforms on their assigned dates/times.
  • Identify rejected or failed posts and either repost or coordinate with the Content team for corrective edits.
CRM Management
  • Maintain access and connectivity for all assigned clients within CRM.
  • Reach out to management or consultants when access is missing or disconnected.
  • Ensure a backup Content team member maintains connection access for each client to prevent posting delays.
Other Responsibilities:
  • Additional accountabilities and tasks may be assigned by leader/management, to contribute to overall team and agency success.
QUALIFICATIONS
Required:
  • Associate's degree in Marketing, Business, or Consumer Relations
  • 1+ years of Customer Service experience required
  • Understanding of the fundamentals of digital marketing
  • Proficient with Microsoft Office tools including Microsoft word, Excel, and PowerPoint
  • Experience using customer service systems and tools
  • Familiarity with Social Media platforms
  • Strong communication skills; both written and oral
  • Independent and self-directed
Preferred:
  • Bachelor's degree in marketing, business, or consumer relations
  • Experience with posting on Social Media Platforms
  • Familiarity with Social Media post creation
  • Experience with various CRMs
  • Familiarity with Hootsuite
  • Experience with Google Docs and Power BI a plus
CORE COMPETENCIES
  • CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients
  • COLLABORATIVE: working with teams and across the organization with ease
  • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance
  • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments
  • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting

TRAVEL REQUIREMENTS
All employees, regardless of role or geographic location, are required to attend in person for onboarding during their first week of employment and annually for the Shareholder's Summit held in June. Additional travel is not routinely expected but may be required for key/critical meetings & events.
WORK ENVIORNMENT & PHYSICAL DEMANDS
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND BELONGING
Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work.
EEO DISCLAIMER
Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
COMPENSATION
Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $45,000-$54,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
This is just one component of Butler/Till's total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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