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Customer Relations Assistant Jobs in Spring Valley, NY

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

Associate Director, Customer Relations Overview: Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional ...

HELM INSURANCE AGENCY INC

Be Seen First

Customer Relations Representative

Goshen, NY · On-site

$38K - $65K/yr

Build long-term customer relationships through exceptional service before, during, and after the sale * Assist existing customers with policy questions, coverage reviews, billing concerns, policy ...

HELM INSURANCE AGENCY INC

Be Seen First

Customer Relations Representative

Goshen, NY · On-site

$38K - $65K/yr

Build long-term customer relationships through exceptional service before, during, and after the sale * Assist existing customers with policy questions, coverage reviews, billing concerns, policy ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Spring Valley, NY

Customer Relations Assistant information

See Spring Valley, NY salary details

$17.2K

$44.4K

$57.3K

How much do customer relations assistant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations assistant in Spring Valley, NY is $44,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $45,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are the most commonly searched types of Customer Relations jobs in Spring Valley, NY?

The most popular types of Customer Relations jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for Customer Relations Assistant jobs?

Cities near Spring Valley, NY with the most Customer Relations Assistant job openings:

Customer Relations Assistant jobs near you

Manager, Customer Relations

Carnegie Hall

New York, NY • On-site

$66K - $69K/yr

Full-time

Re-posted 11 days ago

Job description

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
Manager, Customer Relations
Department: Ticketing Services
Title of Position: Manager, Customer Relations
Reports to Position: Associate Director, Customer Relations
Overview:
Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional customer service across phone, email, and live chat. Provide day-to-day leadership and supervision to Customer Relations staff while supporting operational excellence, staff development, customer communications, and departmental initiatives. Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a seamless and consistent ticket buying experience across all touchpoints.
Required schedule for this position is Saturday-Wednesday, 12:00 PM-8:00 PM.
Tasks & Responsibilities:
  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.
  • Demonstrate strong leadership by providing supervision, guidance, and training to Customer Relations Representatives, promoting a culture of service excellence, accountability, and teamwork.
  • Manage and maintain weekly call center staff schedules, break schedules, and daily staffing adjustments to ensure appropriate service coverage.
  • Prepare daily shift reports, service summaries, and communications for Ticketing Services leadership and senior staff.
  • Assist with escalated ticket buyer interactions and complex service situations, ensuring timely and professional resolution while maintaining Carnegie Hall's customer service standards.
  • Oversee incoming customer service and feedback communications, providing supervision and support to staff responsible for email response management.
  • Ensure timely assignment, monitoring, and resolution of customer inquiries received through Zendesk and other ticket buyer support platforms.
  • Prepare daily reconciliation reports and assist with other operational reporting as needed.
  • Train new employees and provide ongoing staff training related to policies, procedures, systems, and customer service best practices.
  • Manage call center technology and telephony systems.
  • Prepare, distribute, and monitor ticket buyer communications including robocalls.
  • Assist in managing and investigating issues related to online fraud, suspicious activity, chargebacks, and patron account concerns, escalating matters when appropriate.
  • Oversee adherence to Carnegie Hall's ADA-related ticketing procedures and ensure appropriate accommodations, documentation, and follow-up are completed accurately and consistently.
  • Coordinate with other departments, including Marketing, House Management, Booking, Box Office, Information Technology, Finance, and Human Resources to support customer service initiatives and operational needs.
  • Perform administrative duties and special projects as assigned by the Associate Director of Customer Relations.
  • Assist in implementing new procedures, workflows, technologies, and ticket service initiatives that improve operational efficiency and the customer experience.

In addition to supervisory responsibilities, the Manager of Customer Relations performs the same customer-facing responsibilities as a Customer Relations Representative, including:
  • Provide customer support across phone, live chat, and email in an omni-channel contact center environment.
  • Process single ticket sales, subscription series sales, and subscription exchanges.
  • Assist with contributions, ticket donations, and related transactions.
  • Support workshop and rehearsal registrations and general event inquiries.
  • Handle ticket reissuing, refunds, exchanges, and order adjustments.
  • Guide ticket buyers through website navigation and provide support for chatbot and self-service tools.
  • Respond to inquiries regarding performances, policies, and general Carnegie Hall information.

Skills & Qualifications:
  • A bachelor's degree is preferred. A knowledge of music and live entertainment is desired.
  • Leadership and supervisory experience in a customer service or contact center environment.
  • Strong customer service, coaching, and employee development skills.
  • Experience working in an omni-channel customer service environment including phone, email, and live chat.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience handling escalated customer situations with professionalism and sound judgment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with telephony software, and Microsoft Office applications.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Familiarity with Tessitura and Zendesk preferred.
  • Knowledge of performing arts ticketing and customer service operations preferred.

To apply please submit a COVER LETTER with your resume.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.

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