Customer Relations Manager Jobs in Wisconsin (NOW HIRING)

Job Description:

Why Choose Us?

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Regional Philanthropy Officer who will cultivate relationship and gifts with individual donors and community and family foundations in northeast and southeast Wisconsin. 

What You Need to Know:  

We are looking for a Regional Philanthropy Officer who will meet fundraising goals and objectives to serve our mission. In this role, you will identify, engage, cultivate, solicit, and steward current and prospective individual regional donors in expanding their financial support of the work of the American Red Cross.  

This is a hybrid role where you will meet with donors in person and attend meetings in our Milwaukee office as needed (2600 W Wisconsin Ave).

Where Your Career Is a Force For Good:

• Work with the local fundraising team to develop and execute ongoing regional strategy for qualifying individual donors to ensure retention, growth of donor contributions, as well as recapture from previous donors. Work collaboratively with other departments and fundraising staff to create customized solicitation strategies matching the objectives of the organization and the interests of the donor/prospect. 
• Solicit assigned donor portfolios through face-to-face visits and virtual meetings including preparation of personalized materials.  
• Meet personal annual revenue targets by working with an assigned portfolio of donors and prospects. 
• Implement a program/activity to identify, cultivate, solicit, and steward donors at the $5,000 level or higher, with an emphasis on maximizing revenue for the American Red Cross.  
• Maintain donor records within our database management tool. (Salesforce) 
• Assist donors in creating meaning in their lives by giving to the American Red Cross. 
• This position is a blend of work-from-home, in-person meetings with donors, and in office time.
• Participate in disaster relief fundraising projects as appropriate. 

What You Need to Succeed:

• Bachelor’s degree or equivalent experience required. 
• Minimum five years of sales and/or fundraising experience required.  
• Proven experience in developing strategies for donor retention, growth, and recapture, and proven success with complex requests is required.  
• A current valid driver's license and a good driving record is required. 
• Ability to relate well and work effectively with multiple constituencies and audiences. Excellent interpersonal, verbal, and written communication skills. Knowledge of office systems: MS Office preferred and fundraising database systems (e.g., Raiser’s Edge, Salesforce.com).  
• Ability to work on a team within a collaborative environment and ensure the highest customer service orientation. 
• Travel: Frequent travel within the Wisconsin region is required.

What Will Give You The Competitive Edge:

• Expertise in the eastern Wisconsin funding community, highly desirable.
• Knowledge of current trends in philanthropy. 
• Self-starter with excellent skills in new donor cultivation and strategies for growing partnerships.

Compensation: The position offers a competitive base salary. You are eligible to participate in an incentive plan based on annual individual and organization performance.

Benefits For You:  

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental, Vision plans 
• Health Spending Accounts & Flexible Spending Accounts 
• PTO (Paid Time Off):  Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure 
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays. 
• 401K with up to 6% match 
• Paid Family Leave 
• Employee Assistance Program 
• Disability and Insurance: Short + Long Term 
• Service Awards and recognition 

Physical Requirements:  

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

*LI-POST

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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