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Customer Relations Manager Jobs in Florida (NOW HIRING)

Critter Control

Customer Relations Specialist

Ocala, FL · On-site

$17 - $20/hr

Customer Relations Specialist Pay Range $17 to $20 an hour We need your next-level service mindset ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Career Search

Guest Relations Manager

Destin, FL

... lifelong customer, and every employee deserves a leader who invests in their success. We are ... Relations Manager who is passionate about developing people, delivering exceptional guest ...

Critter Control

Customer Relations Specialist

Pensacola, FL · On-site

$17 - $20/hr

Customer Relations Specialist PAY RANGE $17 TO $20 AN HOUR We need your next-level service mindset ... The Pest Management Industry is growing - and is a recession resistant line of business * You have ...

Career Search

Guest Relations Manager

Destin, FL · On-site

... lifelong customer, and every employee deserves a leader who invests in their success. We are ... Relations Manager who is passionate about developing people, delivering exceptional guest ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Florida

Customer Relations Manager information

See Florida salary details

$9

$19

$37

How much do customer relations manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer relations manager in Florida is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $23.37 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.

What are the most commonly searched types of Customer Relations jobs in Florida?

The most popular types of Customer Relations jobs in Florida are:

What cities in Florida are hiring for Customer Relations Manager jobs?

Cities in Florida with the most Customer Relations Manager job openings:

Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,586 per year, or $20 per hour.

Customer Relations Manager (Aircraft Maintenance) - Orlando, FL

Beechcraft Aircraft

Orlando, FL • On-site

Full-time

Retirement

Posted 27 days ago

Job description

Become the Trusted Voice that Elevates Every Flight Experience! 

We are hiring immediately a full-time Customer Service Manager as part of our Customer Service Team to support our customers. 

What you'll be doing: 

In this role, you can expect to be the trusted face of the service center, guiding customers through every stage of their maintenance experience with clarity and confidence. You'll coordinate work scopes, schedule updates, and financial details while strengthening long term customer relationships. You'll also mentor peers and influence service quality, ensuring every visit reflects the highest standards of safety and professionalism. 

Your responsibilities may include (but are not limited to): 

  • Customer Relationship Leadership: Serve as the primary point of contact for customers by greeting them on arrival, reviewing work scope, capturing new discrepancies, and ensuring a positive, seamless experience throughout the service visit 

  • Service Coordination & Communication: Define communication expectations, align approval processes, and keep customers updated on schedules, work scope, service bulletins, warranty programs, quotes, and pricing to ensure transparency and trust 

  • Work Scope Management & Approvals: Communicate initial work scope to Service Center teams, secure approvals for additional work, report schedule or cost-impacting changes, and ensure technical teams remain aligned with customer needs 

  • Financial Oversight & Invoicing: Partner with Finance to review program coverage, validate pricing, and build accurate preliminary invoices; provide final billing, collect payments when applicable, and deliver a thorough departure debrief to the customer 

  • Service Quality & PostDelivery Support: Follow up after delivery to resolve outstanding parts, maintenance, or billing issues; address Maintenance Visit Performance Evaluation feedback to elevate customer satisfaction and service quality 

  • Team Mentorship & Operational Guidance: Support and mentor peers by ensuring system training, sharing updates on process or system changes, assisting with dispute resolution, and providing financial performance updates to the General Manager 

What you need to be successful: 

  • Bachelor's degree in aviation or related field with 2 years of relative aircraft maintenance experience is required 

  • In lieu of degree, a minimum of 4 years of aircraft maintenance experience and/or A&P license or 2-year technical degree is required  

  • In lieu of degree or license, a minimum of 6 years of aircraft maintenance experience is required 

  • A&P/Repairman/EASA License is preferred along with aviation Customer Service, Aircraft Maintenance or Service Center experience is preferred 

Why join us?  

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one. 

  • 401K company match additional annual contribution equal to 4% of eligible compensation 

  • Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester 

  • Flight training bonus program for earning pilot certifications 

  • Fertility and adoption assistance, along with discounted childcare and planning 

  • Eligibility for a $5,000 state of Kansas Aviation tax credit  

  • Explore more benefits here 

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you with opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.  

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Apply